Conversation Intelligence platforms record, transcribe, and analyze sales calls and meetings — surfacing deal risks, coaching moments, competitive mentions, and buyer sentiment from unstructured conversation data. Core capabilities include automatic call recording and transcription, speaker diarization, topic and keyword detection, deal risk scoring, competitive mention tracking, coaching highlight reels, manager review workflows, and integration with CRM, dialer, and video conferencing tools. The category spans dedicated CI platforms (Gong, Chorus/ZoomInfo, Clari Copilot) and CI features within broader sales engagement and revenue intelligence suites.