Customer Health Scoring tools aggregate signals from product usage, support interactions, engagement activity, and financial data to produce composite health scores for each customer account — surfacing churn risk and expansion readiness. Core capabilities include multi-signal health score models, configurable scoring weights, risk and expansion segmentation, automated alerting on score changes, trend analysis, and integration with CRM, product analytics, support, and CS platforms. The category spans health scoring features within broader CSP platforms (Gainsight, ChurnZero, Totango) and dedicated health analytics tools.