360Globalnet

• If an organization requires a widely standardized, heavily referenced claims core with an extensive public reference base and a large partner marketplace, incumbent core vendors may provide stronger ecosystem evidence.
• If procurement requires public SOC 2 Type II or explicit ISO 27001 documentation before engagement, the vendor’s public materials appear less centralized; expect more detailed vendor diligence.
• If workflows require deep out-of-the-box support for complex lines (e.g., workers’ compensation, litigation-heavy casualty) with extensive prebuilt templates and regulatory content, a category leader may have more packaged depth.
• If the organization is small and requires a turnkey, low-effort SaaS product with minimal change-management needs, a different SMB-focused solution may yield faster value.

• Some reviewers reported short timeframes from engagement to proof-of-concept and that evidence submission could be completed via a browser without requiring an application download.
• Reviewers indicated the product allows configurability to match desired workflows and referenced perceived cost effectiveness and straightforward deployment for certain scoped projects.
• Reviewers noted vendor staff have domain knowledge of insurance, which reviewers found helpful during system or application development.

• Some reviewers noted that certain text messages or UI text are not editable in the standard configuration.
• Aggregated comparison summaries on review sites indicate some users perceive document handling to be less efficient compared with alternatives, and some reviewers reported a more manual approach to certain tasks.
• A small number of reviewers suggested competitor support responsiveness may be perceived as stronger in specific cases.

Important caveat: Review volume is limited and some statements on comparison pages are synthesized by the review platforms. Buyers should read individual reviews and request reference contacts for comparable implementations.

1. Work-from-home / rapid migration during early COVID period

• The vendor states that several insurers migrated from existing claims platforms to 360SiteView during lockdown periods and that travel claims portals were built and deployed rapidly.

Critical evaluation:

• The claims lack named customer references and independent corroboration.
• Short timelines likely describe limited-scope portals or specific workflows, and may not represent full claims core replacement including integrations and data migration.

2. Strategic partner relationship and investment

• A partner press release describes a strategic investment and resale relationship, and highlights expected benefits such as reduced settlement times and lower fraud exposure.

Critical evaluation:

• The press release describes expected benefits rather than independently verified outcomes. Buyers should request audited metrics and production reference data for cycle times and fraud-related KPIs.

360Globalnet is a B2B insurance technology vendor focused on digital, end-to-end claims management. Its primary platform, 360SiteView, is a cloud-based system that provides no-code configuration capabilities for claims lifecycle processes (from FNOL to settlement), coordination among multiple parties in the claims supply chain (policyholder, adjuster, repair vendors, brokers/MGAs/TPAs), and digital self-service and evidence capture (photos/video, including live/streaming video in some materials).

Key capabilities noted in vendor and partner materials include:

• No-code configuration for claims workflows and customer-facing journeys (business users can change processes without an IT development team).
• Digital FNOL / eFNOL and self-service for claimants.
• Supply-chain orchestration across internal and external participants.
• Automation for simpler claims.
• Unstructured data analysis to extract insights from documents, emails, and forms.

• Primary buyers: Mid-to-large insurers (P&C and other lines are implied; vendor materials reference travel and general insurance use cases).
• Positioning: A digital claims overlay/modernization platform intended to replace or address limitations of legacy claims technology and to enable faster iteration through no-code configuration.
• Geographic footprint: UK/Europe, North America (USA), and Asia-Pacific/Australia—based on company contact pages and vendor expansion announcements.