8x8 Work

Name: 8x8 Work
Brand: 8x8

Conversations drive your business, and we make them count. Connect, resolve, and lead—all from one intelligent platform.

Est 1987|Valuation $290.3M|Raised $473.4M|21 Ref Customers

LinkedIn 137K|Website|Web traffic 2.2M|FTEs 1,819|HQ Campbell, California, US

01Competitive Landscape

| Aspect | 8x8 Work | RingCentral RingEX | Microsoft Teams Phone (ecosystem) | |--------|----------|-------------------|-----------------------------------| | Starting Price | Published per-user starting pricing available from the vendor; examples in market analyses show entry-level published pricing for annual terms | Published entry-level pricing varies by bundle and vendor promotions; exact pricing depends on chosen bundle | Published pricing varies widely depending on Microsoft 365 licensing and PSTN/Operator Connect/Direct Routing model | | Best For | Organizations seeking a UCaaS solution with potential extension into contact center/CX under a single vendor and international calling options in some tiers | Organizations prioritizing a broad integration marketplace and a large established UCaaS footprint | Microsoft-first organizations that prioritize a unified Teams collaboration experience and can manage telephony model complexity | | Key Strength | Consolidated UCaaS feature set and global calling tiers in certain plans; documented security and compliance controls | Broad integration ecosystem and market presence; advanced routing/analytics in higher tiers | Familiar collaboration UX for Teams users; consolidation with Microsoft collaboration stack | | Key Weakness | Administrative UX friction and update/EOL enforcement reported as operational pain points by some reviewers; pricing transparency can be limited | Can become costly when add-ons are required; procurement and contract terms may require negotiation | Telephony implementation complexity depends on routing model; PSTN options and hardware interactions can increase administrative overhead | - Direct competitors and their key differentiators - RingCentral - Positioned for buyers that value an extensive integration marketplace and a widely deployed UCaaS option. - Microsoft Teams Phone ecosystem - Preferred when Teams is the primary collaboration platform; telephony behavior and admin experience depend on whether Calling Plans, Operator Connect, or Direct Routing is selected. - Zoom Phone - Often evaluated alongside other UCaaS options, and may be preferred where Zoom Meetings is already entrenched. - Feature comparison: where this product excel vs lag behind? - Where 8x8 Work appears strong - Multi-device continuity and consolidated UC app experience are commonly cited benefits by reviewers. - Documented enterprise identity controls (SAML SSO, SCIM provisioning) are available, with operational caveats noted for license assignment. - Where it appears weaker - Admin UX consistency and certain "basic" administrative tasks that require workarounds are recurring negative points in user feedback. - Pricing comparison: value proposition vs alternatives - Editorial comparisons indicate that entry-tier pricing and included meeting/participant counts vary by vendor and tier; apples-to-apples comparisons require a bill of materials and consideration of add-ons and license caps. - Customer testimonials comparing this product to competitors - Individual reviewers have compared 8x8 Work favorably to Teams Phone in specific organizational contexts due to telephony login or authentication behavior; such statements are single-reviewer observations rather than broad benchmarks. - Market share and adoption trends - Public review volumes on major platforms represent a meaningful adoption signal but do not directly translate to market share without vendor or analyst market-sizing data. - When customers choose competitors instead (and why) - Choose RingCentral when a broad integration marketplace and an extensive, established UCaaS footprint are priorities. - Choose Teams Phone when consolidating collaboration into Microsoft Teams and accepting potential telephony complexity.

01Competitive Landscape

Aspect	8x8 Work	RingCentral RingEX	Microsoft Teams Phone (ecosystem)
Starting Price	Published per-user starting pricing available from the vendor; examples in market analyses show entry-level published pricing for annual terms	Published entry-level pricing varies by bundle and vendor promotions; exact pricing depends on chosen bundle	Published pricing varies widely depending on Microsoft 365 licensing and PSTN/Operator Connect/Direct Routing model
Best For	Organizations seeking a UCaaS solution with potential extension into contact center/CX under a single vendor and international calling options in some tiers	Organizations prioritizing a broad integration marketplace and a large established UCaaS footprint	Microsoft-first organizations that prioritize a unified Teams collaboration experience and can manage telephony model complexity
Key Strength	Consolidated UCaaS feature set and global calling tiers in certain plans; documented security and compliance controls	Broad integration ecosystem and market presence; advanced routing/analytics in higher tiers	Familiar collaboration UX for Teams users; consolidation with Microsoft collaboration stack
Key Weakness	Administrative UX friction and update/EOL enforcement reported as operational pain points by some reviewers; pricing transparency can be limited	Can become costly when add-ons are required; procurement and contract terms may require negotiation	Telephony implementation complexity depends on routing model; PSTN options and hardware interactions can increase administrative overhead

Direct competitors and their key differentiators
- RingCentral
  - Positioned for buyers that value an extensive integration marketplace and a widely deployed UCaaS option.
- Microsoft Teams Phone ecosystem
  - Preferred when Teams is the primary collaboration platform; telephony behavior and admin experience depend on whether Calling Plans, Operator Connect, or Direct Routing is selected.
- Zoom Phone
  - Often evaluated alongside other UCaaS options, and may be preferred where Zoom Meetings is already entrenched.
Feature comparison: where this product excel vs lag behind?
- Where 8x8 Work appears strong
  - Multi-device continuity and consolidated UC app experience are commonly cited benefits by reviewers.
  - Documented enterprise identity controls (SAML SSO, SCIM provisioning) are available, with operational caveats noted for license assignment.
- Where it appears weaker
  - Admin UX consistency and certain "basic" administrative tasks that require workarounds are recurring negative points in user feedback.
Pricing comparison: value proposition vs alternatives
- Editorial comparisons indicate that entry-tier pricing and included meeting/participant counts vary by vendor and tier; apples-to-apples comparisons require a bill of materials and consideration of add-ons and license caps.
Customer testimonials comparing this product to competitors
- Individual reviewers have compared 8x8 Work favorably to Teams Phone in specific organizational contexts due to telephony login or authentication behavior; such statements are single-reviewer observations rather than broad benchmarks.
Market share and adoption trends
- Public review volumes on major platforms represent a meaningful adoption signal but do not directly translate to market share without vendor or analyst market-sizing data.
When customers choose competitors instead (and why)
- Choose RingCentral when a broad integration marketplace and an extensive, established UCaaS footprint are priorities.
- Choose Teams Phone when consolidating collaboration into Microsoft Teams and accepting potential telephony complexity.

Aspect

8x8 Work

RingCentral RingEX

Microsoft Teams Phone (ecosystem)

Starting Price

Published per-user starting pricing available from the vendor; examples in market analyses show entry-level published pricing for annual terms

Published entry-level pricing varies by bundle and vendor promotions; exact pricing depends on chosen bundle

Published pricing varies widely depending on Microsoft 365 licensing and PSTN/Operator Connect/Direct Routing model

Best For

Organizations seeking a UCaaS solution with potential extension into contact center/CX under a single vendor and international calling options in some tiers

Organizations prioritizing a broad integration marketplace and a large established UCaaS footprint

Microsoft-first organizations that prioritize a unified Teams collaboration experience and can manage telephony model complexity

Key Strength

Consolidated UCaaS feature set and global calling tiers in certain plans; documented security and compliance controls

Broad integration ecosystem and market presence; advanced routing/analytics in higher tiers

Familiar collaboration UX for Teams users; consolidation with Microsoft collaboration stack

Key Weakness

Administrative UX friction and update/EOL enforcement reported as operational pain points by some reviewers; pricing transparency can be limited

Can become costly when add-ons are required; procurement and contract terms may require negotiation

Telephony implementation complexity depends on routing model; PSTN options and hardware interactions can increase administrative overhead

8x8 Work

01Competitive Landscape

02Market Map

01Competitive Landscape

02Market Map