Agilysys rGuest Pay
Innovative hospitality technology to go beyond typical solutions to deliver superior experiences and financial outcomes.
Est 1963
Innovative hospitality technology to go beyond typical solutions to deliver superior experiences and financial outcomes.
Published May 15, 2026
No explicit vendor-maintained list of product issues for Agilysys Pay was identified in the public sources reviewed.
There are limited public, product-specific review pages for Agilysys Pay or rGuest Pay. Most accessible reviews focus on InfoGenesis POS and other Agilysys products. Because Agilysys Pay is often deployed as part of an integrated stack, user sentiment about POS performance, implementation, and support frequently affects perceived payment experience.
Based on vendor materials and press coverage, common reasons for selecting the solution include:
Public sources are mainly press announcements and vendor materials rather than audited case studies. Examples include industry coverage of rGuest Pay supporting particular acquiring partners and notes on P2PE certification of certain releases.
These sources are vendor or industry press items rather than independent ROI studies. Claims such as "reduced PCI costs" are generally asserted without transparent methodology in the publicly available materials reviewed.
Based on Agilysys’ positioning and community commentary, the solution is most appropriate for:
Common fits are organizations capable of supporting formal implementations (project managers, IT involvement) and governance around configuration and operations.
Get a comprehensive analysis of Agilysys rGuest Pay including market position, competitive landscape, adoption trends, and peer benchmarks.
Download full report →No direct “we left Agilysys Pay” statements were found in accessible sources. However, recurring themes about the broader Agilysys ecosystem (InfoGenesis) that could drive churn include:
Buyers should consider these ecosystem-level concerns as potential churn drivers for the overall stack that includes payments.
Front-line staff comments in multiple Reddit threads about InfoGenesis POS include:
Representative user quotes (from public threads):
Operations-focused complaints in community threads include difficulties locating current manuals, perceived high training costs, complex configuration issues impacting operations (for example, printing and routing problems), and mixed experiences with technical support.
Balanced perspectives in community discussions also note that some problems can be attributed to hardware or network quality rather than the POS software itself, which is relevant because payments reliability depends on network design and device selection.
Agilysys rGuest Pay is the historical/legacy name for Agilysys’ hospitality payments gateway and payment platform, currently marketed as Agilysys Pay. The product functions as an integrated payment gateway layer for Agilysys’ hospitality stack—particularly InfoGenesis POS and Agilysys PMS solutions—focused on:
Vendor materials emphasize a PCI-validated architecture with P2PE, tokenization, and EMV and include claims about reliability/uptime improvements and reduced PCI audit scope/cost. Independent public validation of those outcomes is limited.
Official product page (current branding): Product overview and feature pages.
Agilysys Pay / rGuest Pay is marketed for enterprise hospitality environments where payments must operate across multiple touchpoints and integrate with a broader property stack, including:
Community commentary about InfoGenesis (Agilysys’ POS) commonly frames the Agilysys ecosystem as more applicable to complex resorts and casinos than to standalone restaurants that prioritize speed and simplicity.