Apptentive

Name: Apptentive
Brand: Apptentive

Apptentive is now Alchemer Mobile. Join Alchemer's community as we continue helping brands deliver customer love.

Est 2011|Valuation $34M|Raised $18.6M|35 Ref Customers

LinkedIn 7K|Web traffic 6K|FTEs 79|HQ Seattle, Washington, US

MarketsCustomer Experience Platform (CXP)Voice of the Customer

01Competitive Landscape

Narrative competitive analysis

Apptentive / Alchemer Mobile vs Qualtrics: Qualtrics is typically selected where a company requires a unified, governed experience management program across many channels and departments; it can be heavier to implement for mobile-specific use cases.
Apptentive / Alchemer Mobile vs Pendo: Pendo combines analytics and in-app engagement; it is frequently selected when analytics and guides are required alongside feedback. Apptentive/Alchemer Mobile is more focused on in-app VoC capture.
Areas where competitors may outperform Apptentive/Alchemer Mobile: text analytics and highly customizable reporting are cited by reviewers as stronger in some competing offerings.

- Apptentive / Alchemer Mobile vs Qualtrics: Qualtrics is typically selected where a company requires a unified, governed experience management program across many channels and departments; it can be heavier to implement for mobile-specific use cases. - Apptentive / Alchemer Mobile vs Pendo: Pendo combines analytics and in-app engagement; it is frequently selected when analytics and guides are required alongside feedback. Apptentive/Alchemer Mobile is more focused on in-app VoC capture. - Areas where competitors may outperform Apptentive/Alchemer Mobile: text analytics and highly customizable reporting are cited by reviewers as stronger in some competing offerings.

	Apptentive (now Alchemer Mobile)	Qualtrics Mobile App Feedback	Pendo
Starting Price	Not publicly listed (quote-based)	Quote-based (enterprise)	Pricing by request; has a free tier for small MAU levels
Best For	Mobile-focused teams seeking in-app VoC and routing workflows within the Alchemer ecosystem	Enterprises standardizing on a unified XM program across channels	Product organizations needing analytics, in-app guides, and feedback in a combined offering
Key Strength	In-app feedback UX; design to capture feedback at relevant moments	Deep enterprise XM functionality and governance	Product analytics combined with in-app engagement; entry-level evaluation options
Key Weakness	Reports and text analytics are cited by reviewers as areas needing improvement versus some competitors	Can be heavy to implement in mobile contexts and may require custom coding	Enterprise pricing can scale with usage; many advanced features are in higher tiers