Customer Testimonials
- Direct quotes from Gartner Peer Insights, Reddit, TrustRadius, G2, HackerNews
- Gartner Peer Insights (rating snapshot)
- Gartner shows a positive rating with a small number of ratings; the visible snapshot is skewed toward 4–5 star entries. This is favorable but reflects a limited sample size. (Gartner product reviews page)
- Example favorable snippet shown by Gartner: “Using Baserow has made keeping track of tasks, projects, and assets a breeze… clean and simple user interface.” (full review text requires deeper access). (Gartner product reviews page)
- Reddit (mixed sentiment)
- Complaint about AI monetization in self-hosted context: “Having to pay a monthly fee just to enable AI fields while self-hosting and still having to pay for OpenAI API usage completely killed Baserow for me.” (Reddit discussion thread)
- “New user” thread expressing underwhelm: “I decided to try baserow before airtable but so far I'm a bit unimpressed.” (Reddit discussion thread)
- G2 (small number of reviews)
- Positive: “Its familiar spreadsheet-looking user interface and integration with other no-code applications… Make & n8n… were appealing.” (G2 product reviews)
- Critical (mild): “there are a few unique to platform things to learn…” indicating a learning curve. (G2 product reviews)
- TrustRadius
- Attempted: a targeted search did not surface a clearly accessible TrustRadius product-review page for Baserow in the results captured; therefore, TrustRadius direct quotes could not be included from primary TrustRadius pages in this report. (TrustRadius product pages)
- HackerNews
- Attempted: a targeted search did not return a relevant Hacker News discussion in the captured results set; therefore, no HackerNews quotes were included. (Hacker News discussion search)
- BALANCE: Include both 5-star AND 1-2 star reviews with equal weight
- Limitation: accessible sources (G2, Capterra, Gartner snapshot) skew strongly positive, with few 1–2 star examples visible in captured excerpts.
- To maintain balance, this report emphasizes:
- Positive: ease-of-use, cost, migration speed, open-source/self-hosting, API
- Negative: feature gaps vs Airtable, UI/UX issues, forms limitations, API field-name readability, performance uncertainty, support expectations for paid tiers
- Common criticisms and complaints (support issues, bugs, missing features)
- Feature parity concerns vs Airtable show up repeatedly:
- “Baserow, is missing many features offered by airtable…” (Capterra reviews)
- Forms limitations:
- “The only downside so far is that I can’t add new values directly from the form.” (Capterra reviews)
- API ergonomics:
- “When using the API, the field names are very cryptic…” (Capterra reviews)
- UI/editor limitations:
- “Cannot add WYSIWYG page on an item/task” (Capterra reviews)
- Typography/contrast called out as “almost a deal breaker” by one reviewer (Capterra reviews)
- Performance/scale uncertainty (especially self-hosted):
- Reviewer mentions “load time… buggy… not sure what resources to upgrade.” (Capterra reviews)
- Why customers chose this product over alternatives
- Cost / escaping per-seat escalation and record limits (especially versus Airtable) is a recurring reason in review platforms and community discussions. (Capterra reviews)
- Open source / self-hosting perceived as safer for data control: “Self-hosting option is also something I feel safer with.” (Capterra reviews)
- API availability enabling custom apps: “it also has a full fledged API available for me to use the data in an app.” (Capterra reviews)
- Why some customers left for competitors (churn reasons)
- AI pricing model dissatisfaction (self-hosted) suggests potential churn/avoidance for users who want all features included with self-hosting. (Reddit discussion thread)
- Users expecting Airtable feature completeness may stick with Airtable or migrate back if Baserow lacks key features/workflows they depend on. (Capterra reviews)
- Specific outcomes customers achieved (with metrics when available)
- A Capterra reviewer reported a very short transition time from Airtable to Baserow. (Capterra reviews)
- Vendor case study (Ecoat.us) claims many tables across multiple applications, an AI assistant built quickly, and substantial annual savings; these are vendor-published and not independently audited. (Vendor case study / blog post)
- Deal-breakers and reasons customers didn't purchase
- Missing features relative to Airtable plus embedding/mobile/controls issues described as preventing sign-up: “sadly, without the certain features we cannot sign up.” (Capterra reviews)
- Self-hosted AI paywall plus separate LLM usage costs described as a deal-breaker by at least one user. (Reddit discussion thread)