Batch

Name: Batch
Brand: Batch

The 360° Customer Engagement Platform for CRM Teams.

Est 2018|Valuation $56M|Raised $30.2M|25 Ref Customers

LinkedIn 572|Website|Web traffic 72K|FTEs 11|HQ Milwaukee, Wisconsin, US

MarketsMobile App Engagement Customer Engagement Platforms (CEP)

01Competitive Landscape

Narrative analysis (where alternatives excel)

- Braze typically has broader global enterprise market presence and ecosystem integrations, and is frequently considered mature for complex personalization needs; this often corresponds with higher pricing. - OneSignal is commonly selected for rapid self-service adoption and transparent pricing, and is often preferred by startups and mid-market teams without extensive procurement requirements. - Airship is oriented toward mobile-first enterprise engagement and provides features for app-centric experiences; it may be more than required for teams primarily replacing classic CRM tools.

Adoption and market presence

Batch appears to have a stronger regional footprint in Europe with references in retail, media, and finance. Review volume and English-language market presence are smaller than some global leaders.

	Batch (batch.com)	OneSignal	Airship
Starting Price	Public CEP pricing unclear; older mobile plan references exist	Free plan available; paid growth tiers start at a low monthly entry-level plus usage charges	Custom quote (no public prices)
Best For	EMEA enterprises seeking multichannel CRM capabilities and EU data residency options, with emphasis on high-volume sending	Teams seeking transparent pricing, self-serve onboarding, and rapid trial adoption	Enterprises focused on mobile-first engagement and app/web experience orchestration
Key Strength	Marketer-oriented UI, responsive customer support in reviewer feedback, and emphasis on EU data residency and high-volume sending capabilities	Price transparency and fast self-serve adoption for smaller teams	Enterprise feature depth for mobile experiences and experimentation; services and support for large apps
Key Weakness	Less transparent pricing for enterprise offers; reviewer feedback indicates email tooling and certain publisher workflows are less mature; public certifications not clearly documented	Advanced enterprise governance/security may require higher tiers; usage-based pricing complexity	Pricing opacity and potentially more complex for smaller teams; sales-led procurement

01Competitive Landscape

Narrative analysis (where alternatives excel)

Braze typically has broader global enterprise market presence and ecosystem integrations, and is frequently considered mature for complex personalization needs; this often corresponds with higher pricing.
OneSignal is commonly selected for rapid self-service adoption and transparent pricing, and is often preferred by startups and mid-market teams without extensive procurement requirements.
Airship is oriented toward mobile-first enterprise engagement and provides features for app-centric experiences; it may be more than required for teams primarily replacing classic CRM tools.

Adoption and market presence

Batch appears to have a stronger regional footprint in Europe with references in retail, media, and finance. Review volume and English-language market presence are smaller than some global leaders.

	Batch (batch.com)	OneSignal	Airship
Starting Price	Public CEP pricing unclear; older mobile plan references exist	Free plan available; paid growth tiers start at a low monthly entry-level plus usage charges	Custom quote (no public prices)
Best For	EMEA enterprises seeking multichannel CRM capabilities and EU data residency options, with emphasis on high-volume sending	Teams seeking transparent pricing, self-serve onboarding, and rapid trial adoption	Enterprises focused on mobile-first engagement and app/web experience orchestration
Key Strength	Marketer-oriented UI, responsive customer support in reviewer feedback, and emphasis on EU data residency and high-volume sending capabilities	Price transparency and fast self-serve adoption for smaller teams	Enterprise feature depth for mobile experiences and experimentation; services and support for large apps
Key Weakness	Less transparent pricing for enterprise offers; reviewer feedback indicates email tooling and certain publisher workflows are less mature; public certifications not clearly documented	Advanced enterprise governance/security may require higher tiers; usage-based pricing complexity	Pricing opacity and potentially more complex for smaller teams; sales-led procurement