Breezeworks is a mobile-oriented field-service business management platform for small service businesses. It consolidates scheduling and dispatch, customer management (basic CRM), estimates, invoicing, team coordination (including GPS tracking on team plans), customer notifications/reminders, and payments into a single web and mobile application. The vendor markets the product for operation primarily from mobile devices and states goals such as reducing administrative time and missed appointments.
Key vendor-described capabilities include:
- Scheduling and dispatching with cross-device synchronization and automated customer notifications and reminders.
- Customer management (contact information, transaction history, payment records, equipment records).
- Team GPS tracking, dispatching, and messaging on team plans.
- Estimates and invoicing (including branding and photo attachments) with synchronization to QuickBooks Online.
- Payments (integration with Square or vendor-managed payments).
- Online service request / booking portal that can be embedded on third-party profiles and websites.
- Email and SMS automations (campaigns, review requests, and marketing messages).