Broadcom Service Management
LeaderBroadcom provides semiconductors and infrastructure software for global organizations’ complex, mission-critical needs
Est 1961|Valuation $1764B
MarketsIT Service Desk (ITSM)
Broadcom provides semiconductors and infrastructure software for global organizations’ complex, mission-critical needs
Published Oct 9, 2026
Market listings and review platforms place CA Service Management within the ITSM category with mixed-to-moderate ratings; common themes in public commentary include customization and UI criticisms.
| Starting Price | Not consistently public; typically quote-based | Published per-user pricing available from the vendor | Published per-user pricing available from the vendor |
| Best For | On-premises, ITIL-focused enterprises and MSP/multi-tenant scenarios | Teams using Jira/Atlassian with faster SaaS adoption and developer integration | Cost-sensitive mid-market organizations seeking packaged ITSM + asset management |
| Key Strength | Depth in classic ITSM processes and configurable workflows | Transparent SaaS packaging; tight integration with Jira and Confluence; modern UX | Price transparency and packaged feature sets for mid-market buyers |
| Key Weakness | Older UI; limited out-of-the-box integrations; reporting customization challenges | Advanced enterprise ITSM capabilities may be tier-gated; SaaS constraints can limit some deployment scenarios | Enterprise-scale depth may lag top-tier enterprise ITSM platforms in very complex environments |
Where this product tends to provide value:
Where competitors commonly have advantages:
Customer feedback comparing vendors often highlights reporting and UX as primary reasons organizations migrate to alternative ITSM platforms.