CallMiner

    CallMiner

    CallMiner is a conversation intelligence and CX automation platform that uses machine learning and NLP to capture and analyze voice and digital customer interactions, extract operational and compliance signals, and enable coaching, real-time guidance, and workflow automation.

    Est 2002|Valuation $195M|Raised $164.6M|144 Ref Customers
    LinkedIn 32K|Website|FTEs 322|HQ 890 Winter Street, Suite 210, Waltham, Massachusetts 02451, United States
    Platform CoversContact Center as a Service (CCaaS)CS Quality Management & CoachingConversation Intelligence