Capacity

    Capacity

    Leader

    Capacity is a CX automation platform that connects enterprise knowledge and systems to deliver AI agents (chat, voice, SMS, email), real-time agent assist, conversation intelligence, and automated QA for contact-center workflows.

    Est 2017|Valuation $1.3B|Raised $257.4M|114 Ref Customers
    LinkedIn 10K|Web traffic 48K|FTEs 154|HQ Saint Louis, MO
    Platform CoversCS AI AgentCS Knowledge Management System (KMS)CS Quality Management & CoachingConversation IntelligenceSelf-Service FAQ / Knowledge Base