- If the procurement criteria mandate publicly documented, independently audited certifications (for example, SOC 2 Type II or ISO 27001) from the services vendor and procurement will not proceed without them.
- If the evaluation requires abundant third-party enterprise buyer reviews on platforms such as G2 or Capterra; public evidence for enterprise buyer reviews is comparatively limited.
- If the organization is highly sensitive to reputational risk and will not accept vendor- or community-sourced allegations without extensive reference checks; some community threads contain unverified negative claims.
- If the requirement is for a single mega-vendor to lead a global multi-tower transformation (strategy, business process redesign, change management, and onshore-managed services at very large scale); some buyers prefer a large global SI for such programs.