Champion is a B2B customer advocacy platform designed to help go-to-market teams (Customer Marketing, Sales, Customer Success, RevOps) operationalize and measure advocacy across activities such as customer references, reviews, case studies, referrals, and job-change based re-engagement. The vendor describes the product as using AI capabilities to automate identification of potential advocates, match customer references to relevant deals, and track advocacy-related metrics.
Key vendor-described capabilities include:
- Identifying potential advocates by connecting multiple data sources (CRM, product usage, ticketing, etc.).
- Matching prospects to suitable customer references and coordinating reference workflows.
- Job-change alerts to re-engage former users at new employers.
- Tracking and attributing advocacy actions to pipeline and revenue impact.
Primary sources consulted included the product and homepage pages, release notes, and feature posts.