Cisco Webex for Cisco BroadWorks

Name: Cisco Webex for Cisco BroadWorks
Brand: Cisco
Rating: 4.5 (154 reviews)

Leader

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Est 1984|Valuation $449.2B|Raised $49.2B

LinkedIn 7.6M|Website|Web traffic 11.8M|FTEs 95,663|HQ San Jose, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

Cisco Webex for Cisco BroadWorks screenshot

01Competitive Landscape

Narrative analysis (where alternatives excel)

Where Microsoft Teams Phone often aligns better: - Organizations that already use Teams as their primary collaboration hub avoid a second client and reduce user friction. - Teams provides a unified calling UX when paired with Microsoft 365 licenses and one of the Teams calling PSTN options. Where Zoom Phone often aligns better: - Simpler SMB deployments with straightforward entry pricing and familiarity for Zoom meeting users. Where Webex for BroadWorks can be relevant: - For service providers, it enables offering Webex client features to existing BroadWorks calling subscribers. - In regulated markets, local PSTN/regulatory handling via a service provider can be a procurement requirement.

Customer testimonials comparing to competitors (evidence)

Some reviewers compare Webex App softphone resource usage unfavorably to alternative clients such as Microsoft Teams or Zoom Phone; this appears in user review platforms.

Source:

User review platforms and community feedback forums

Adoption trends / market signals

Cisco publishes partner and geographic reach metrics in vendor materials (e.g., partner counts and country coverage). These are vendor-published claims and should be validated by buyers.

Official vendor product pages and datasheets

	Webex for Cisco BroadWorks	Microsoft Teams Phone	Zoom Phone
Starting Price	Varies by service provider (packages: Basic/Standard/Premium published; end-customer pricing usually by quote/bundle)	Published per-user pricing available from the vendor (PSTN extra unless bundled)	Published entry-level per-user pricing available from vendor references
Appropriate For	Service providers operating BroadWorks; customers that need SP-delivered PSTN and Webex client features	Organizations standardized on Microsoft 365 that prefer Teams-native calling	Organizations already using Zoom that want an integrated phone service
Key Strength	SP distribution model + BroadWorks telephony + Webex meetings/messaging integration in one client	Deep Microsoft 365 integration and a Teams-native user experience	Familiar meeting UI and simple entry-level phone plans
Key Weakness	Two-stack complexity (Webex cloud + BroadWorks) and variability across SPs; client resource usage cited by some users	Telephony often requires add-ons (SBC/Direct Routing/Operator Connect) and governance work	Advanced analytics and enterprise telephony depth may require add-ons

01Competitive Landscape

Narrative analysis (where alternatives excel)

Where Microsoft Teams Phone often aligns better:

Organizations that already use Teams as their primary collaboration hub avoid a second client and reduce user friction.
Teams provides a unified calling UX when paired with Microsoft 365 licenses and one of the Teams calling PSTN options.

Where Zoom Phone often aligns better:

Simpler SMB deployments with straightforward entry pricing and familiarity for Zoom meeting users.

Where Webex for BroadWorks can be relevant:

For service providers, it enables offering Webex client features to existing BroadWorks calling subscribers.
In regulated markets, local PSTN/regulatory handling via a service provider can be a procurement requirement.

Customer testimonials comparing to competitors (evidence)

Some reviewers compare Webex App softphone resource usage unfavorably to alternative clients such as Microsoft Teams or Zoom Phone; this appears in user review platforms.

Source:

User review platforms and community feedback forums

Adoption trends / market signals

Cisco publishes partner and geographic reach metrics in vendor materials (e.g., partner counts and country coverage). These are vendor-published claims and should be validated by buyers.

Official vendor product pages and datasheets

	Webex for Cisco BroadWorks	Microsoft Teams Phone	Zoom Phone
Starting Price	Varies by service provider (packages: Basic/Standard/Premium published; end-customer pricing usually by quote/bundle)	Published per-user pricing available from the vendor (PSTN extra unless bundled)	Published entry-level per-user pricing available from vendor references
Appropriate For	Service providers operating BroadWorks; customers that need SP-delivered PSTN and Webex client features	Organizations standardized on Microsoft 365 that prefer Teams-native calling	Organizations already using Zoom that want an integrated phone service
Key Strength	SP distribution model + BroadWorks telephony + Webex meetings/messaging integration in one client	Deep Microsoft 365 integration and a Teams-native user experience	Familiar meeting UI and simple entry-level phone plans
Key Weakness	Two-stack complexity (Webex cloud + BroadWorks) and variability across SPs; client resource usage cited by some users	Telephony often requires add-ons (SBC/Direct Routing/Operator Connect) and governance work	Advanced analytics and enterprise telephony depth may require add-ons