Cloudcall

Name: Cloudcall
Brand: Cloudcall
Rating: 3.6 (182 reviews)

Integrated Communications for your CRM

Est 2012|Valuation $52.5M|Raised $60K|13 Ref Customers

LinkedIn 14K|Website|FTEs 172|HQ Boston, Massachusetts, US

MarketsParallel & Power Dialers Dialer Integration

Published Oct 13, 2026

01Common complaints

- **If call quality is mission-critical and you have low tolerance for outages:** Reviews frequently cite dropped calls, inability to dial, and quality issues. - **If you anticipate switching providers soon:** Multiple users allege friction around number porting away; even if not universal, the risk warrants diligence. - **If you require mature UCaaS suite features (meetings/chat) bundled:** CloudCall is described as CRM-integrated telephony rather than a full collaboration suite. - **If you require independently validated enterprise compliance (e.g., SOC 2 Type II):** ISO 27001 is claimed, but SOC 2 is not clearly published; procurement processes may require SOC 2 Type II evidence. - **If desk phones/hardware calling is a must-have:** At least one detailed review claims the newer platform didn’t support desk phones at the time; confirm current state before buying.

Deal disqualifiers (poor fit)

Businesses that cannot tolerate voice reliability risk (e.g., regulated contact centers).
Strong requirement for desk phone/SIP device support without verification.
Need for formal SOC 2 reports, HIPAA BAAs, or very specific data residency controls unless these can be contractually provided.

Issues acknowledged by customers (not necessarily by vendor)

Connectivity/call quality problems reported repeatedly (calls dropping, spam labeling, inability to make outbound calls).
Platform transition risk: multiple complaints about a 2024 update and rollout challenges.
Mobile app dissatisfaction (historical): strong negative language in some reviews.

Vendor-acknowledged limitations (public)

Public-facing pages do not clearly list “known issues,” but CloudCall’s own replies on Trustpilot reference significant updates and improvements and describe o1 as addressing earlier platform pain points.

Roadmap/feature gaps

Roadmap is not publicly detailed; CloudCall’s materials mention early access to AI features for Advanced plans.

Common “why they left / churn reasons” themes

Call quality problems (audio, lag, dropped calls)
Outages or inability to dial/receive calls
Mobile app issues (especially on older platform versions)
Support responsiveness complaints
Contract/porting friction allegations

02Why they buy

Unique selling points supported by evidence

- **Recruitment-CRM integration focus:** Multiple Bullhorn ecosystem pages and CloudCall CRM pages emphasize working inside Bullhorn, logging notes, and using click-to-call/screen pops. - **AI call summaries synced into Bullhorn notes:** CloudCall lists "AI Call Summaries for Bullhorn" syncing to Bullhorn notes. - **Workflow productivity tools:** voicemail drop, power dialer, local presence are presented and are common differentiators for outbound-heavy teams.

Where competitors may have advantages

Reliability perception: Review platforms show recurring quality issues; RingCentral/Dialpad often have stronger enterprise perceptions.
Compliance breadth: Some competitors publicly document SOC 2/HIPAA/GDPR support, which may simplify procurement.
Flexibility and admin control: Some reviews indicate CloudCall required vendor support for basic admin tasks.

03Field reports

Review platform sentiment snapshots (directional)

G2: Moderately rated on G2, with Ease of Use and Easy Integration commonly cited as positives; call quality and connection issues are frequently mentioned as cons.
Capterra: Mixed reviews that include both positive feedback and complaints about stability and number porting friction.
Trustpilot: Poorly rated on Trustpilot, with a notable share of very negative reviews focused on reliability and support.

Representative direct quotes (positive and negative)

**Positive (Capterra):** > “Amazing experience, since we started using this service, everyone in our team compliments how easier things have been…” **Negative (Capterra):** > “Buggy and expensive… On the whole I experience errors on a daily basis.” **Negative (Capterra):** > “Was great went downhill… Now we are trying to port our numbers away and they won't release them.” **Negative (Trustpilot):** > “Awful product with even worse customer support… Constantly couldn't even dial out.” **More mixed/nuanced (Trustpilot):** > “…new o1 platform, which is still in its early stages… there have been a few teething issues… support… exceptional…”

Common “why they chose CloudCall” themes

Deep integration into recruiting CRMs (especially Bullhorn)
Reducing manual logging and capturing conversation data
Mobility (recruiters calling from mobile while keeping company identity)

Outcomes and metrics (with caution)

A recruiting customer case study reports a substantial increase in recruiter outreach after adopting CloudCall with Bullhorn.

Critical note: These customer metrics are presented as customer estimates and are not independently audited; they may not generalize.

ATS customer (customer story)

**Claimed results:** - The customer case study reports a material increase in recruiter outreach after adopting CloudCall with their ATS. - Improved mobility via the mobile app while keeping conversation data inside the ATS. - Greater accountability and coaching enabled via call recordings and analytics. **Implementation details (what we can infer):** - Use case aligns with CloudCall’s primary focus: recruiters using an ATS, needing mobility and activity tracking. **Critical evaluation:** - Metrics in the case study are customer‑reported and not independently verified; definitions of outreach and outcomes can vary. - The case study does not address call quality incidents, outages, or support load—issues that appear frequently in public reviews.

04Best fit

Company sizes

Best fit appears to be:

SMB to mid‑market staffing/recruiting firms, especially those standardized on Bullhorn/Salesforce/Vincere and needing measurable outbound activity.
Larger enterprises may evaluate CloudCall but will demand robust security documentation, SLAs, and proven reliability.

Industries / verticals

Staffing & recruiting (primary)
Professional services with high outbound calling
Sales organizations with strong CRM discipline

Roles and personas

Decision makers: Head of Recruiting Ops, VP Recruiting, Sales Ops, IT/Systems Admin, RevOps
End users: recruiters, account managers, SDRs

Qualification criteria (good fit)

Heavy outbound calling + SMS is core to revenue generation.
CRM/ATS is the system of record and leadership wants automated logging.
Team needs coaching (recordings, monitoring, analytics) and consistent reporting.

05The pitch

What the product does (objective value proposition)

CloudCall is a cloud communications/VoIP platform designed to embed calling and SMS into CRMs/ATS platforms used by recruiting, staffing, and sales teams. The product aims to reduce tool switching by logging calls, texts, notes, and recordings back into the system of record (for example, Bullhorn, Salesforce, Vincere) while providing outbound productivity tools (click-to-call, power dialer, voicemail drop) and coaching/quality features (monitoring/whisper/barge, analytics). CloudCall is marketed around a newer platform called CloudCall o1 with desktop, mobile, web, and a Chrome extension experience.

Target market and positioning

Primary vertical: staffing & recruiting (strong Bullhorn-centric messaging).
Secondary: sales teams and customer service teams that operate out of a CRM.
Positioning: positioned as a CRM-native communications layer (telephony + SMS + analytics + AI summaries) rather than a general-purpose UCaaS suite.

Get a comprehensive analysis of Cloudcall including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Oct 13, 2026

01Common complaints

If call quality is mission-critical and you have low tolerance for outages: Reviews frequently cite dropped calls, inability to dial, and quality issues.
If you anticipate switching providers soon: Multiple users allege friction around number porting away; even if not universal, the risk warrants diligence.
If you require mature UCaaS suite features (meetings/chat) bundled: CloudCall is described as CRM-integrated telephony rather than a full collaboration suite.
If you require independently validated enterprise compliance (e.g., SOC 2 Type II): ISO 27001 is claimed, but SOC 2 is not clearly published; procurement processes may require SOC 2 Type II evidence.
If desk phones/hardware calling is a must-have: At least one detailed review claims the newer platform didn’t support desk phones at the time; confirm current state before buying.

Deal disqualifiers (poor fit)

Businesses that cannot tolerate voice reliability risk (e.g., regulated contact centers).
Strong requirement for desk phone/SIP device support without verification.
Need for formal SOC 2 reports, HIPAA BAAs, or very specific data residency controls unless these can be contractually provided.

Issues acknowledged by customers (not necessarily by vendor)

Connectivity/call quality problems reported repeatedly (calls dropping, spam labeling, inability to make outbound calls).
Platform transition risk: multiple complaints about a 2024 update and rollout challenges.
Mobile app dissatisfaction (historical): strong negative language in some reviews.

Vendor-acknowledged limitations (public)

Public-facing pages do not clearly list “known issues,” but CloudCall’s own replies on Trustpilot reference significant updates and improvements and describe o1 as addressing earlier platform pain points.

Roadmap/feature gaps

Roadmap is not publicly detailed; CloudCall’s materials mention early access to AI features for Advanced plans.

Common “why they left / churn reasons” themes

Call quality problems (audio, lag, dropped calls)
Outages or inability to dial/receive calls
Mobile app issues (especially on older platform versions)
Support responsiveness complaints
Contract/porting friction allegations

02Why they buy

Unique selling points supported by evidence

Recruitment-CRM integration focus: Multiple Bullhorn ecosystem pages and CloudCall CRM pages emphasize working inside Bullhorn, logging notes, and using click-to-call/screen pops.
AI call summaries synced into Bullhorn notes: CloudCall lists "AI Call Summaries for Bullhorn" syncing to Bullhorn notes.
Workflow productivity tools: voicemail drop, power dialer, local presence are presented and are common differentiators for outbound-heavy teams.

Where competitors may have advantages

Reliability perception: Review platforms show recurring quality issues; RingCentral/Dialpad often have stronger enterprise perceptions.
Compliance breadth: Some competitors publicly document SOC 2/HIPAA/GDPR support, which may simplify procurement.
Flexibility and admin control: Some reviews indicate CloudCall required vendor support for basic admin tasks.

03Field reports

Review platform sentiment snapshots (directional)

G2: Moderately rated on G2, with Ease of Use and Easy Integration commonly cited as positives; call quality and connection issues are frequently mentioned as cons.
Capterra: Mixed reviews that include both positive feedback and complaints about stability and number porting friction.
Trustpilot: Poorly rated on Trustpilot, with a notable share of very negative reviews focused on reliability and support.

Representative direct quotes (positive and negative)

Positive (Capterra):

“Amazing experience, since we started using this service, everyone in our team compliments how easier things have been…”

Negative (Capterra):

“Buggy and expensive… On the whole I experience errors on a daily basis.”

Negative (Capterra):

“Was great went downhill… Now we are trying to port our numbers away and they won't release them.”

Negative (Trustpilot):

“Awful product with even worse customer support… Constantly couldn't even dial out.”

More mixed/nuanced (Trustpilot):

“…new o1 platform, which is still in its early stages… there have been a few teething issues… support… exceptional…”