Published Oct 17, 2026
The vendor's marketing site includes curated customer quotes and success stories attributed to named customers and roles. Examples referenced in vendor materials include accounts from franchise and chain operators that describe membership growth and positive interactions with vendor teams. These vendor-selected testimonials are useful for directional insight but should be treated as vendor-curated and not equivalent to independent reviews.
Independent review platforms contain both positive and negative reviewer comments. Representative critical feedback available on public review platforms includes reports of additional charges that were not discussed upfront and concerns about technical support responsiveness when campaign or rules issues occurred. Independent review counts and ratings vary and should be consulted directly for up-to-date aggregate sentiment.
Community forums and operator discussions contain candid operational feedback. Publicly available community comments include reports of integration challenges with specific POS systems, anecdotal pricing experiences, and observations about tracking and attribution links in communications. These items are anecdotal and require validation but can surface practical deployment risks.
Reported reasons for dissatisfaction include:
Based on product scope and the sales-led contracting approach:
Get a comprehensive analysis of Como including market position, competitive landscape, adoption trends, and peer benchmarks.
Download full report →If an organization requires transparent, self-serve pricing and a trial that clearly demonstrates total cost of ownership before purchase — the vendor appears to be sales-led and reviewers report emergent add-on costs.
If the POS environment is non-standard or historically brittle — at least one operator reported specific integration failures with a particular POS system. Organizations with custom POS configurations or multiple middleware layers should validate integration compatibility.
If campaign or rules incidents cannot be tolerated operationally — some reviews note campaign/rules failures and protracted remediation timelines, which can damage loyalty program trust if not resolved quickly.
If the organization is a very small operator better served by POS-native loyalty options — POS-integrated loyalty offered by point-of-sale vendors may be more cost-efficient and operationally simpler for single-site or few-site operators.
The vendor publishes customer success content that attributes membership growth and improved engagement to platform adoption. Example vendor claims include rapid membership increases over short timeframes.
Critical evaluation:
Vendor materials reference AI-supported capabilities for offer targeting and, in some partner materials, experimental approaches that compare behavior of test groups versus control groups. Public detail is insufficient to assess:
Buyers interested in experimentation and uplift measurement should request technical documentation on experimentation protocols and the ability to audit results.
Como (also referred to as "Como Sense") is a B2B customer engagement and loyalty platform targeted primarily at multi-location restaurants and retailers. Its primary function is to unify customer identity and transaction data across channels (POS, online ordering, mobile app, website, etc.) and then use segmentation and campaign automation (and vendor-described AI features) to support repeat visits, increased spend per customer, and customer re-engagement.
Key product areas described by the vendor include: