SAP Concur

Name: SAP Concur
Brand: SAP
Rating: 4.1 (9918 reviews)

Leader

We bring out the best in every business.

Est 1972|Valuation $278.5B|Raised $495.9M|155 Ref Customers

LinkedIn 180K|Website|Web traffic 12.5M|FTEs 2,432|HQ Walldorf, Germany

MarketsExpense Management Invoice Data Capture & Processing

Published Mar 19, 2026

01Common complaints

(Required: scenarios where alternatives are better) 1. **If the organization is a small company (<100–300 employees) wanting fast setup and minimal admin overhead** - Navan Business and SMB-first expense tools (e.g., Emburse Spend) may provide quicker time-to-value and a simpler user experience. 2. **If a modern user experience is the primary requirement** - Multiple sources (G2, Capterra, TrustRadius, Reddit, Trustpilot) frequently criticize Concur’s UI as dated or unintuitive. 3. **If highly flexible custom workflows are required without heavy configuration** - Reviews suggest Concur can feel rigid and complex to customize; some competitors may offer more configurable workflows or simpler paradigms. 4. **If pricing transparency is essential before sales engagement** - While Concur Expense has a published $9/report tier, many deployments require custom quotes (and integration/support costs may be substantial). 5. **If the organization expects high-touch support with fast resolution on edge cases** - Support sentiment is mixed; some users report poor experiences. If support is mission-critical, negotiate SLAs and escalation paths up front.

Deal disqualifiers (poor fit)

Small startups needing minimal setup and a modern UX
Teams that cannot support admin configuration or change management
Organizations highly sensitive to UI friction and user adoption risk

Known limitations from customer feedback

UI/UX friction and perceptions of an outdated interface
Performance issues (slow loading, lag)
Complexity of configuration for policies/approval flows/integrations
Mobile vs desktop inconsistencies

Roadmap / new features (public mentions)

Capterra notes that in 2024 SAP Concur introduced AI-powered flight recommendations and a redesigned invoice interface (based on its editorial summary).

Security/compliance gaps

Security certifications are publicly referenced, but key artifacts (SOC reports, PCI AoC) are generally request-only and may require NDAs.

Where it struggles (per reviews)

Line-item editing and navigation on desktop
Lag during heavy usage (uploads, reports)
Differences between mobile and desktop feature parity

02Why they buy

Unique selling points supported by customer and market evidence

Platform with features aligned to enterprise requirements: users often acknowledge depth and suitability for global policy control.
Mobile receipt capture is repeatedly cited as one of the most liked features (even in negative reviews).
Global readiness (multi-currency, tax rules, local compliance) is highlighted in G2 excerpts and is a consistent enterprise need.

Unique selling points largely vendor-claimed (require validation)

Claims such as “nearly 50% market share,” “46,000+ clients,” “92 million users,” and specific ROI multipliers are primarily presented in SAP Concur marketing; buyers should request substantiation.

Areas where competitors clearly have advantages

Pricing transparency: Navan and Emburse Spend publish clearer pricing structures.
User experience: competitors often position as more modern and intuitive.

Why customers chose SAP Concur over alternatives

Across reviews and vendor materials, common selection reasons include:

Strong policy compliance & approvals
Multi-currency and multi-country readiness
Deep integrations with ERPs and corporate card feeds
Mobile receipt capture and workflow support

03Field reports

Review volume and overall sentiment

G2: well rated on G2.
Capterra: well rated on Capterra.
TrustRadius: a moderate number of verified reviews appear on TrustRadius; reviews commonly cite UI, integrations, performance, cost, and support responsiveness as themes.

Direct quotes (positive and negative)

**G2 (positive, vendor-cited on Concur site):** - “SAP Concur helps us solve the problem of manual, time-consuming, and error-prone travel and expense (T&E) management… The result is significant time savings, increased compliance, faster reimbursements, and better financial oversight…” **G2 (negative, low rating example):** - Review title: “Frustrating Layout Makes Webpage Nearly Unusable” - “The only helpful aspect is the app for uploading receipts.” - Complaints describe excessive dead space and difficulty reviewing line items; the reviewer reports the webpage is effectively unusable on a laptop. **Capterra (negative theme quote):** - “Concur is slow and the new interface makes processing expenses for several people an arduous process.” **TrustRadius (mixed, with ICP guidance):** - “The UI is pretty outdated compared to other competitors that have a more modern and easier UX look and feel.” - Another reviewer notes it’s “great for larger companies; I wouldn’t recommend a small startup use SAP Concur.” **Reddit (strongly negative community sentiment; profanity removed but tone retained):** - “Horrid aberration of an application. Despicably bad UI and response time.” - Another commenter alleges “Support… is the worst… When the software works, it’s great, but when you have a problem…” **Trustpilot (end-user frustration reflected):** - “It is the worst expensing platform… The UX has always been terrible…” - “The customer service is terrible… You are getting billed even before you can even use the service.”

Why some customers leave (churn themes)

Common push factors inferred from reviews:

UI/UX friction and perceptions of a dated interface
Performance/latency during uploads/report generation
Complex admin configuration (requires specialists)
Support responsiveness complaints

Vendor-published outcomes and ROI claims

SAP Concur publishes ROI-style claims in comparison content, such as claims of much faster expense report processing, higher policy compliance, and strong ROI figures, often citing commissioned studies. **Critical evaluation:** - These metrics are vendor-presented and may be based on commissioned studies and/or selected customer samples. Methodology, sampling frame, and baselines are typically not fully detailed on the marketing pages themselves. - Buyers should request the full study, including: - definitions (what counts as “processing” speed), - sample size and industry mix, - whether results are independently audited, - time horizon and cost components included/excluded.

Example customer references appearing in vendor comparison content

A large consumer goods company is quoted regarding compliance improvements after AI audit tooling.
A major transportation platform is quoted about automation driving efficiencies.

Critical evaluation: These are short vendor-presented quotes without full implementation details, baselines, or independent verification.

04Best fit

Company sizes

Best suited for mid-sized to large enterprises, particularly organizations with 500+ employees and up.

Industries / verticals

Strong fit where:

Travel volume is high
Policy compliance matters (regulated industries, public sector, global firms)
Complex approval hierarchies exist

Roles and personas

Economic buyer: CFO, VP Finance, Controller
Technical buyer: IT (identity, integrations, security), ERP owners
Admin users: Travel manager, expense admin, AP manager
End users: employees submitting expenses, approvers

Qualification criteria (good fit)

Need for strong controls + auditability
Multi-country / multi-entity operations
Ability to staff admin expertise (internal or partner)
Desire for a mature integration ecosystem

05The pitch

What the product does (core value proposition)

SAP Concur is a cloud-based spend management suite focused on: - **Travel management** (booking, policy control, traveler support) - **Expense management** (receipt capture, expense reports, approvals, reimbursements) - **Invoice/AP automation** (invoice capture, workflow, approvals, integrations) The objective value proposition is to standardize and automate employee spend (T&E and AP-related) while enforcing policy controls and improving financial visibility across organizations, especially those with complex approval structures, multiple entities, and global operations.

Target market and market positioning

Primary fit: mid-market to enterprise organizations (often global) that need strong policy controls, auditability, multi-currency/multi-country support, and deep ERP integrations.
Positioning: an established platform designed for enterprise use with a large partner ecosystem and long-standing market presence; commonly deployed where finance requires strict compliance and reporting.

Get a comprehensive analysis of SAP Concur including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Mar 19, 2026

01Common complaints

(Required: scenarios where alternatives are better)

If the organization is a small company (<100–300 employees) wanting fast setup and minimal admin overhead
- Navan Business and SMB-first expense tools (e.g., Emburse Spend) may provide quicker time-to-value and a simpler user experience.
If a modern user experience is the primary requirement
- Multiple sources (G2, Capterra, TrustRadius, Reddit, Trustpilot) frequently criticize Concur’s UI as dated or unintuitive.
If highly flexible custom workflows are required without heavy configuration
- Reviews suggest Concur can feel rigid and complex to customize; some competitors may offer more configurable workflows or simpler paradigms.
If pricing transparency is essential before sales engagement
- While Concur Expense has a published $9/report tier, many deployments require custom quotes (and integration/support costs may be substantial).
If the organization expects high-touch support with fast resolution on edge cases
- Support sentiment is mixed; some users report poor experiences. If support is mission-critical, negotiate SLAs and escalation paths up front.

Deal disqualifiers (poor fit)

Small startups needing minimal setup and a modern UX
Teams that cannot support admin configuration or change management
Organizations highly sensitive to UI friction and user adoption risk

Known limitations from customer feedback

UI/UX friction and perceptions of an outdated interface
Performance issues (slow loading, lag)
Complexity of configuration for policies/approval flows/integrations
Mobile vs desktop inconsistencies

Roadmap / new features (public mentions)

Capterra notes that in 2024 SAP Concur introduced AI-powered flight recommendations and a redesigned invoice interface (based on its editorial summary).

Security/compliance gaps

Security certifications are publicly referenced, but key artifacts (SOC reports, PCI AoC) are generally request-only and may require NDAs.

Where it struggles (per reviews)

Line-item editing and navigation on desktop
Lag during heavy usage (uploads, reports)
Differences between mobile and desktop feature parity

02Why they buy

Unique selling points supported by customer and market evidence

Platform with features aligned to enterprise requirements: users often acknowledge depth and suitability for global policy control.
Mobile receipt capture is repeatedly cited as one of the most liked features (even in negative reviews).
Global readiness (multi-currency, tax rules, local compliance) is highlighted in G2 excerpts and is a consistent enterprise need.

Unique selling points largely vendor-claimed (require validation)

Claims such as “nearly 50% market share,” “46,000+ clients,” “92 million users,” and specific ROI multipliers are primarily presented in SAP Concur marketing; buyers should request substantiation.

Areas where competitors clearly have advantages

Pricing transparency: Navan and Emburse Spend publish clearer pricing structures.
User experience: competitors often position as more modern and intuitive.

Why customers chose SAP Concur over alternatives

Across reviews and vendor materials, common selection reasons include:

Strong policy compliance & approvals
Multi-currency and multi-country readiness
Deep integrations with ERPs and corporate card feeds
Mobile receipt capture and workflow support

03Field reports

Review volume and overall sentiment

G2: well rated on G2.
Capterra: well rated on Capterra.
TrustRadius: a moderate number of verified reviews appear on TrustRadius; reviews commonly cite UI, integrations, performance, cost, and support responsiveness as themes.

Direct quotes (positive and negative)

G2 (positive, vendor-cited on Concur site):

“SAP Concur helps us solve the problem of manual, time-consuming, and error-prone travel and expense (T&E) management… The result is significant time savings, increased compliance, faster reimbursements, and better financial oversight…”

G2 (negative, low rating example):

Review title: “Frustrating Layout Makes Webpage Nearly Unusable”
“The only helpful aspect is the app for uploading receipts.”
Complaints describe excessive dead space and difficulty reviewing line items; the reviewer reports the webpage is effectively unusable on a laptop.

Capterra (negative theme quote):

“Concur is slow and the new interface makes processing expenses for several people an arduous process.”

TrustRadius (mixed, with ICP guidance):

“The UI is pretty outdated compared to other competitors that have a more modern and easier UX look and feel.”
Another reviewer notes it’s “great for larger companies; I wouldn’t recommend a small startup use SAP Concur.”

Reddit (strongly negative community sentiment; profanity removed but tone retained):

“Horrid aberration of an application. Despicably bad UI and response time.”
Another commenter alleges “Support… is the worst… When the software works, it’s great, but when you have a problem…”

Trustpilot (end-user frustration reflected):

“It is the worst expensing platform… The UX has always been terrible…”
“The customer service is terrible… You are getting billed even before you can even use the service.”

Why some customers leave (churn themes)

Common push factors inferred from reviews:

UI/UX friction and perceptions of a dated interface
Performance/latency during uploads/report generation
Complex admin configuration (requires specialists)
Support responsiveness complaints

Vendor-published outcomes and ROI claims

Critical evaluation:

These metrics are vendor-presented and may be based on commissioned studies and/or selected customer samples. Methodology, sampling frame, and baselines are typically not fully detailed on the marketing pages themselves.
Buyers should request the full study, including:
- definitions (what counts as “processing” speed),
- sample size and industry mix,
- whether results are independently audited,
- time horizon and cost components included/excluded.

Example customer references appearing in vendor comparison content

A large consumer goods company is quoted regarding compliance improvements after AI audit tooling.
A major transportation platform is quoted about automation driving efficiencies.

Critical evaluation: These are short vendor-presented quotes without full implementation details, baselines, or independent verification.

04Best fit

Company sizes

Best suited for mid-sized to large enterprises, particularly organizations with 500+ employees and up.

Industries / verticals

Strong fit where:

Travel volume is high
Policy compliance matters (regulated industries, public sector, global firms)
Complex approval hierarchies exist

Roles and personas

Economic buyer: CFO, VP Finance, Controller
Technical buyer: IT (identity, integrations, security), ERP owners
Admin users: Travel manager, expense admin, AP manager
End users: employees submitting expenses, approvers

Qualification criteria (good fit)

Need for strong controls + auditability
Multi-country / multi-entity operations
Ability to staff admin expertise (internal or partner)
Desire for a mature integration ecosystem

05The pitch

What the product does (core value proposition)

SAP Concur is a cloud-based spend management suite focused on:

Travel management (booking, policy control, traveler support)
Expense management (receipt capture, expense reports, approvals, reimbursements)
Invoice/AP automation (invoice capture, workflow, approvals, integrations)

The objective value proposition is to standardize and automate employee spend (T&E and AP-related) while enforcing policy controls and improving financial visibility across organizations, especially those with complex approval structures, multiple entities, and global operations.

Target market and market positioning

Primary fit: mid-market to enterprise organizations (often global) that need strong policy controls, auditability, multi-currency/multi-country support, and deep ERP integrations.
Positioning: an established platform designed for enterprise use with a large partner ecosystem and long-standing market presence; commonly deployed where finance requires strict compliance and reporting.

Get a comprehensive analysis of SAP Concur including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →