ConnectWise M365 Cloud Backup
LeaderA platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.
Est 1982|Valuation $1.5B|Raised $6.1B
A platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.
Published Oct 23, 2026
Public traffic and review signals can indicate relative market mindshare, but these signals should not be treated as audited market share. Use such indicators cautiously and corroborate with vendor or independent market research where required.
| Starting Price | Not publicly listed (contact vendor) | Published per-user pricing available from the vendor (verify current SKU) | Published per-user pricing available from the vendor (verify current SKU) |
| Typical buyer profile | MSPs seeking integration with a broader ConnectWise portfolio and multi-tenant management | Organizations and MSPs seeking deeper SaaS backup feature depth and mature administrative/reporting capabilities | Organizations and MSPs aligned with the Veeam ecosystem and broader backup strategy |
| Key strengths | MSP-oriented multi-tenant management, stated compliance certifications, Microsoft 365 workload coverage | Market presence in SaaS backup, extensive admin and reporting capabilities | Established backup ecosystem and integrations, broad product portfolio |
| Key weaknesses | Public reviews indicate restore and indexing concerns and portal usability issues that merit validation | Licensing complexity and potential cost considerations depending on deployment | Operational complexity and tenant management considerations depending on licensing model |
ConnectWise’s product positioning is increasingly focused on platform consolidation and channel availability. Buyers already standardized on ConnectWise PSA/RMM may prioritize consolidated procurement and vendor roadmaps.
Competitors can provide advantages in feature depth and restore tooling maturity. Several reviewers contrasted Cloud Backup’s simpler workflow set with competitors offering more advanced restore and reporting capabilities.
Alternative strategies observed in the market include adopting specialist SaaS backup vendors or self-managed appliance-based approaches for organizations that prefer owning storage and infrastructure.