ConnectWise x360Cloud

Name: ConnectWise x360Cloud
Brand: ConnectWise
Rating: 4.3 (125 reviews)

A platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.

Est 1982|Valuation $1.5B|Raised $6.1B

LinkedIn 225K|Website|Web traffic 1.0M|FTEs 3,409|HQ Tampa, Florida, US

MarketsBackup and Data Protection Productivity & Collaboration Suite

01Competitive Landscape

Narrative analysis: where alternatives may be considered

- Datto SaaS Protection: For MSPs that value a long-established MSP portal ecosystem and documented subscription mechanics, Datto's offering may align with procurement preferences. Recent documented changes to subscription mechanics (e.g., minimum commitments described in help content) should be reviewed for billing implications. - Dropsuite: Frequently presented in per-user packaging via resellers and procurement frameworks; buyers should validate retention and restore workflows for more complex enterprise needs. - Veeam Backup for Microsoft 365: Often selected when buyer organizations prefer self-managed control over storage targets and backup infrastructure; this requires additional implementation and maintenance resources. - Acronis: Considered when buyers prefer integrated backup plus security offerings; validation of SaaS workload coverage and restore UX relative to specialist backup tools is recommended.

Competitor perspectives (pricing/positioning pages)

Datto documents its pricing mechanics and administrative requirements in help content.
Dropsuite and other resellers frequently present per-user pricing examples and note SOC 2 in some materials. Buyers should confirm compliance attestations directly with vendors.

	ConnectWise x360Cloud	Datto SaaS Protection	Dropsuite M365 Backup
Starting Price	Not publicly listed on ConnectWise product pages; vendor typically sells via quote or channel partners	Documented pricing model; some subscription mechanics are explained in help content	Public examples available via resellers and procurement frameworks; channel-dependent pricing shown in examples
Suitable For	MSPs evaluating cloud-to-cloud backup with integrated search and audit features and alignment to the ConnectWise ecosystem	MSPs standardized on Datto/Kaseya backup stack who prefer Datto's portal and billing model	MSPs seeking simple per-user backup and archiving packages with reseller pricing options
Key Strength	Vendor emphasizes search, audit logs, and immutability controls marketed as "AirGap," and positions the product for MSP operational workflows and integrations	Established presence in the MSP channel with documented billing/help content	Transparent reseller package examples in some markets; archiving-focused tiers are routinely offered by resellers
Key Weakness	Public list pricing and some compliance attestations are not easily discoverable in public pages; community concerns about vendor support and acquisition integration risk	Community discussion about price and contract mechanics has been noted in public forums; some subscription rules add billing complexity	Feature depth relative to specialist enterprise tools varies; regional/channel pricing differences require due diligence

01Competitive Landscape

Narrative analysis: where alternatives may be considered

Datto SaaS Protection: For MSPs that value a long-established MSP portal ecosystem and documented subscription mechanics, Datto's offering may align with procurement preferences. Recent documented changes to subscription mechanics (e.g., minimum commitments described in help content) should be reviewed for billing implications.
Dropsuite: Frequently presented in per-user packaging via resellers and procurement frameworks; buyers should validate retention and restore workflows for more complex enterprise needs.
Veeam Backup for Microsoft 365: Often selected when buyer organizations prefer self-managed control over storage targets and backup infrastructure; this requires additional implementation and maintenance resources.
Acronis: Considered when buyers prefer integrated backup plus security offerings; validation of SaaS workload coverage and restore UX relative to specialist backup tools is recommended.

Competitor perspectives (pricing/positioning pages)

Datto documents its pricing mechanics and administrative requirements in help content.
Dropsuite and other resellers frequently present per-user pricing examples and note SOC 2 in some materials. Buyers should confirm compliance attestations directly with vendors.

	ConnectWise x360Cloud	Datto SaaS Protection	Dropsuite M365 Backup
Starting Price	Not publicly listed on ConnectWise product pages; vendor typically sells via quote or channel partners	Documented pricing model; some subscription mechanics are explained in help content	Public examples available via resellers and procurement frameworks; channel-dependent pricing shown in examples
Suitable For	MSPs evaluating cloud-to-cloud backup with integrated search and audit features and alignment to the ConnectWise ecosystem	MSPs standardized on Datto/Kaseya backup stack who prefer Datto's portal and billing model	MSPs seeking simple per-user backup and archiving packages with reseller pricing options
Key Strength	Vendor emphasizes search, audit logs, and immutability controls marketed as "AirGap," and positions the product for MSP operational workflows and integrations	Established presence in the MSP channel with documented billing/help content	Transparent reseller package examples in some markets; archiving-focused tiers are routinely offered by resellers
Key Weakness	Public list pricing and some compliance attestations are not easily discoverable in public pages; community concerns about vendor support and acquisition integration risk	Community discussion about price and contract mechanics has been noted in public forums; some subscription rules add billing complexity	Feature depth relative to specialist enterprise tools varies; regional/channel pricing differences require due diligence