ConnectWise BCDR

Name: ConnectWise BCDR
Brand: ConnectWise
Rating: 4.6 (314 reviews)

A platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.

Est 1982|Valuation $1.5B|Raised $6.1B

LinkedIn 225K|Website|Web traffic 1.0M|FTEs 3,409|HQ Tampa, Florida, US

MarketsBackup and Data Protection Desktop as a Service (DaaS)

01Competitive Landscape

Narrative analysis

Where ConnectWise BCDR tends to perform well: - Operational model for MSPs: centralized dashboards and NOC support are designed to reduce tool fragmentation for incident visibility and ticketing. - Deployment choice: appliance-based and direct-to-cloud options allow MSPs to choose based on client bandwidth and maturity. Where competitors may outperform: - Datto: appliance-based model can be operationally straightforward for some MSPs and has a long-standing user base. - Veeam: preferred by organizations requiring deep control and enterprise-oriented architectures, albeit with greater design and implementation complexity. - Acronis: attractive for organizations that require integrated backup and security capabilities, though some users report complexity and cost considerations. Adoption trends and market perception: - ConnectWise is investing in unifying security and BCDR dashboards and expanding workload coverage. Acquisition-led integration presents both potential advantages (tighter integration) and risks (support and organizational changes) that are reflected in mixed community sentiment.

	ConnectWise BCDR (x360Recover + Asio dashboards + NOC options)	Datto BCDR (Kaseya/Datto)	Acronis Cyber Protect Cloud
Starting Price	Published pricing not consolidated; typically provided via vendor or partners	Typically provided via vendors/partners; sold via channel partners	Multiple licensing models; consultative pricing through partner channels
Typical Fit	MSPs seeking centralized dashboards and flexible deployment options (appliance or direct-to-cloud)	MSPs that prefer an appliance-first BCDR workflow with integrated UX	MSPs seeking integrated backup and security feature sets in a single platform
Key Strength	Deployment flexibility and integration with the ConnectWise ecosystem for operations and ticketing	Appliance-based DR workflow and simplified UX for some MSP operations	Combines backup and security features, enabling consolidated management for some customers
Key Weakness	Reported variability in support responsiveness and some DR testing reliability concerns	Contract and support variability reported in community discussions	Licensing and pricing complexity reported by some users

01Competitive Landscape

Narrative analysis

Where ConnectWise BCDR tends to perform well:

Operational model for MSPs: centralized dashboards and NOC support are designed to reduce tool fragmentation for incident visibility and ticketing.
Deployment choice: appliance-based and direct-to-cloud options allow MSPs to choose based on client bandwidth and maturity.

Where competitors may outperform:

Datto: appliance-based model can be operationally straightforward for some MSPs and has a long-standing user base.
Veeam: preferred by organizations requiring deep control and enterprise-oriented architectures, albeit with greater design and implementation complexity.
Acronis: attractive for organizations that require integrated backup and security capabilities, though some users report complexity and cost considerations.

Adoption trends and market perception:

ConnectWise is investing in unifying security and BCDR dashboards and expanding workload coverage. Acquisition-led integration presents both potential advantages (tighter integration) and risks (support and organizational changes) that are reflected in mixed community sentiment.

	ConnectWise BCDR (x360Recover + Asio dashboards + NOC options)	Datto BCDR (Kaseya/Datto)	Acronis Cyber Protect Cloud
Starting Price	Published pricing not consolidated; typically provided via vendor or partners	Typically provided via vendors/partners; sold via channel partners	Multiple licensing models; consultative pricing through partner channels
Typical Fit	MSPs seeking centralized dashboards and flexible deployment options (appliance or direct-to-cloud)	MSPs that prefer an appliance-first BCDR workflow with integrated UX	MSPs seeking integrated backup and security feature sets in a single platform
Key Strength	Deployment flexibility and integration with the ConnectWise ecosystem for operations and ticketing	Appliance-based DR workflow and simplified UX for some MSP operations	Combines backup and security features, enabling consolidated management for some customers
Key Weakness	Reported variability in support responsiveness and some DR testing reliability concerns	Contract and support variability reported in community discussions	Licensing and pricing complexity reported by some users