ConnectWise Email Security

Name: ConnectWise Email Security
Brand: ConnectWise

A platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.

Est 1982|Valuation $1.5B|Raised $6.1B

LinkedIn 225K|Website|Web traffic 1.0M|FTEs 3,409|HQ Tampa, Florida, US

MarketsSecurity Service Edge (SSE)Email Security

Published Oct 23, 2026

01Common complaints

1) If the organization does not use ConnectWise Asio or relies on a different MSP platform - When Asio/ConnectWise workflow integration is not being used, the operational differentiation is reduced and procuring a direct Proofpoint relationship or another best-of-breed vendor may be more appropriate. 2) If transparent, self-serve pricing is a procurement requirement - The product is quote-based; organizations requiring immediate public price transparency may prefer Microsoft-first or other vendors with published pricing. 3) If the primary concern is sophisticated BEC detection and legacy secure-email-gateway approaches are considered inadequate - Some MSP discussions indicate that BEC and compromised-account scenarios can continue to challenge Essentials-class offerings. In such cases, prioritize vendors that provide demonstrated efficacy for BEC detection and consider API-native alternatives. 4) If the compliance program requires publicly available certifications for sub-processors - Public materials did not clearly show product-specific certification disclosures; if this is a strict requirement, select vendors that publish SOC 2/ISO documentation or are willing to provide it through procurement.

Deal disqualifiers

Organizations requiring transparent, public pricing and self-serve purchase options.
Organizations that require publicly accessible, product-specific compliance attestations (SOC 2, ISO 27001) without engaging procurement channels.
Organizations that prefer a single-vendor accountability model rather than a packaged two-vendor distribution.

Product maturity and review scarcity

The ConnectWise-packaged offering was publicly launched in 2025 and may have fewer long-running, independent third-party reviews specific to this SKU than legacy email-security platforms.

Roadmap visibility

Public materials do not include a detailed roadmap with dates for the packaged offering. Buyers should request roadmap details and release cadence during procurement.

Ecosystem risk (incidents in adjacent products)

ConnectWise operates a Trust Center and issues security bulletins, but ConnectWise-branded tools (for example, remote access/RMM) are frequently referenced in threat reports and community discussions. This context should be considered when evaluating vendor risk, incident communications, and hardening guidance.

02Why they buy

Unique selling points described in product materials

Asio-native, multi-tenant operational model with centralized threat visibility and API-based onboarding.
Packaged email security with optional SAT designed for MSP managed-service workflows.

Unique selling points that require validation

Marketing materials include claims of advanced detection and automated workflows; these claims should be validated with phishing simulations, threat-replay tests, and a review of false-positive/false-negative baselines.

Areas competitors may have an advantage

Microsoft: fewer moving parts for organizations committed to Microsoft 365.
Avanan/Harmony: commonly recommended in MSP communities for modern M365 email-security patterns.
Mimecast: deeper enterprise feature set in some areas, often at higher cost.

03Field reports

Availability caveat (review platforms)

Major review sites commonly list Proofpoint Email Protection and Proofpoint Essentials, but ConnectWise Email Security as a distinct product listing has limited visible coverage on mainstream review platforms based on accessible results.

Real-world sentiment for the packaged offering is best triangulated from Proofpoint Essentials reviews and MSP community discussions about ConnectWise’s security posture and vendor communications.

Community & social proof (Reddit) — representative quotes

Negative or skeptical feedback in MSP/partner communities often addresses broader concerns about ConnectWise’s security portfolio or support processes rather than this specific packaged email security SKU. Example community observations (representative): - Critical community threads reflect skepticism about the maturity and timelines of some ConnectWise security offerings. - Reports of deliverability and DMARC-related friction have appeared in community threads related to ConnectWise-generated emails, illustrating potential operational issues for MSPs when systems generate mail on behalf of clients. - Community posts note variability in how security bulletins and notifications are received depending on configuration, underlining the importance of verifying notification setups. Proofpoint Essentials-specific commentary among MSPs is mixed: some MSPs report general satisfaction with Essentials in the MSP context, while others report concerns about BEC efficacy and sensitivity to pricing. Channel discussions also describe Proofpoint Essentials as being functionally less feature-rich than full Proofpoint Enterprise in some areas; expectation-setting is recommended for buyers.

Why customers choose it (inferred from positioning and community signals)

MSPs that have already standardized on ConnectWise may prefer integrated operations and centralized onboarding rather than deploying another standalone secure email gateway (SEG).
Proofpoint’s brand recognition and established filtering capabilities are factors cited by MSPs when selecting channel-distributed email security for small and midmarket customers.

Why some customers consider alternatives

Price changes and perceived slow feature progression have been cited in community discussions regarding Proofpoint-related deployments.
API-native competitors are sometimes recommended by MSPs when BEC detection and modern cloud threat patterns are the primary concern.

ConnectWise case study: Proofpoint partner story (vendor-published)

ConnectWise publishes a partner success story describing the embedding of Proofpoint email security, SAT, and advanced threat protection into Asio and highlighting operational efficiency for MSPs. Critical evaluation: - The case study is vendor-published and represents a partnership narrative; it does not provide independently audited ROI figures, measured reductions in phishing incidents, or statistically significant deployment metrics across MSP samples. - Integration and operational benefits described are plausible for MSPs, but buyers should validate these claims via pilots and reference checks.

ConnectWise announcement used as product evidence

The product launch materials state that the offering integrates with Asio for centralized visibility and automation.

Critical evaluation:

Marketing statements do not include independent methodology or supporting empirical evidence for claims like reductions in incident counts. Industry-statistics referenced in marketing materials should be treated as directional rather than precise.

04Best fit

Best-fit organizations

MSPs and IT service providers managing multiple SMB-to-midmarket Microsoft 365 tenants.
ITSM teams seeking to standardize email security operations within an existing ConnectWise platform.

Roles/personas

MSP security lead / vCISO
Service delivery manager responsible for standardization
Tier 2/3 engineers handling incidents
Procurement/finance stakeholders focused on per-mailbox economics

Pain points addressed

Reduction of phishing and URL-borne compromise risk
Streamlining multi-tenant onboarding and management
Converting security operations into repeatable managed-service offerings

Deal qualifiers

Organizations already invested in the ConnectWise Asio or PSA ecosystem that seek consolidated tooling.
Organizations that prefer Proofpoint-backed filtering delivered via a ConnectWise packaging model rather than managing a direct Proofpoint relationship.

05The pitch

What the product does (objective summary)

ConnectWise Email Security is an MSP/ITSM-oriented email security offering delivered in partnership with Proofpoint and integrated into the ConnectWise Asio platform. It is presented as a centralized, multi-tenant email protection layer for Microsoft 365 environments with features that include phishing and malware protection, URL defense, business email compromise (BEC) detection, outbound scanning (DLP-like controls), and encryption, plus an optional security awareness training (SAT) program. Important nuance for buyers: much of the functionality described in the ConnectWise-branded packaging appears to map to Proofpoint Essentials capabilities, combined with operational workflows and distribution through the ConnectWise platform and marketplace, rather than representing an entirely new email security engine. The ConnectWise Marketplace listing frames Proofpoint as a third-party product distributed via ConnectWise.

Target market and positioning

Primary target: Managed Service Providers (MSPs) and ITSM teams managing multiple customer tenants.
Positioning: marketed as designed for MSPs with multi-tenant visibility and workflow integration inside Asio; marketing materials emphasize rapid onboarding and centralized management at scale.

Get a comprehensive analysis of ConnectWise Email Security including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Oct 23, 2026

01Common complaints

If the organization does not use ConnectWise Asio or relies on a different MSP platform

When Asio/ConnectWise workflow integration is not being used, the operational differentiation is reduced and procuring a direct Proofpoint relationship or another best-of-breed vendor may be more appropriate.

If transparent, self-serve pricing is a procurement requirement

The product is quote-based; organizations requiring immediate public price transparency may prefer Microsoft-first or other vendors with published pricing.

If the primary concern is sophisticated BEC detection and legacy secure-email-gateway approaches are considered inadequate

Some MSP discussions indicate that BEC and compromised-account scenarios can continue to challenge Essentials-class offerings. In such cases, prioritize vendors that provide demonstrated efficacy for BEC detection and consider API-native alternatives.

If the compliance program requires publicly available certifications for sub-processors

Public materials did not clearly show product-specific certification disclosures; if this is a strict requirement, select vendors that publish SOC 2/ISO documentation or are willing to provide it through procurement.

Deal disqualifiers

Organizations requiring transparent, public pricing and self-serve purchase options.
Organizations that require publicly accessible, product-specific compliance attestations (SOC 2, ISO 27001) without engaging procurement channels.
Organizations that prefer a single-vendor accountability model rather than a packaged two-vendor distribution.

Product maturity and review scarcity

The ConnectWise-packaged offering was publicly launched in 2025 and may have fewer long-running, independent third-party reviews specific to this SKU than legacy email-security platforms.

Roadmap visibility

Public materials do not include a detailed roadmap with dates for the packaged offering. Buyers should request roadmap details and release cadence during procurement.

Ecosystem risk (incidents in adjacent products)

02Why they buy

Unique selling points described in product materials

Asio-native, multi-tenant operational model with centralized threat visibility and API-based onboarding.
Packaged email security with optional SAT designed for MSP managed-service workflows.

Unique selling points that require validation

Marketing materials include claims of advanced detection and automated workflows; these claims should be validated with phishing simulations, threat-replay tests, and a review of false-positive/false-negative baselines.

Areas competitors may have an advantage

Microsoft: fewer moving parts for organizations committed to Microsoft 365.
Avanan/Harmony: commonly recommended in MSP communities for modern M365 email-security patterns.
Mimecast: deeper enterprise feature set in some areas, often at higher cost.

03Field reports

Availability caveat (review platforms)

Real-world sentiment for the packaged offering is best triangulated from Proofpoint Essentials reviews and MSP community discussions about ConnectWise’s security posture and vendor communications.

Community & social proof (Reddit) — representative quotes

Example community observations (representative):

Critical community threads reflect skepticism about the maturity and timelines of some ConnectWise security offerings.
Reports of deliverability and DMARC-related friction have appeared in community threads related to ConnectWise-generated emails, illustrating potential operational issues for MSPs when systems generate mail on behalf of clients.
Community posts note variability in how security bulletins and notifications are received depending on configuration, underlining the importance of verifying notification setups.

Proofpoint Essentials-specific commentary among MSPs is mixed: some MSPs report general satisfaction with Essentials in the MSP context, while others report concerns about BEC efficacy and sensitivity to pricing. Channel discussions also describe Proofpoint Essentials as being functionally less feature-rich than full Proofpoint Enterprise in some areas; expectation-setting is recommended for buyers.

Why customers choose it (inferred from positioning and community signals)

MSPs that have already standardized on ConnectWise may prefer integrated operations and centralized onboarding rather than deploying another standalone secure email gateway (SEG).
Proofpoint’s brand recognition and established filtering capabilities are factors cited by MSPs when selecting channel-distributed email security for small and midmarket customers.

Why some customers consider alternatives

Price changes and perceived slow feature progression have been cited in community discussions regarding Proofpoint-related deployments.
API-native competitors are sometimes recommended by MSPs when BEC detection and modern cloud threat patterns are the primary concern.

ConnectWise case study: Proofpoint partner story (vendor-published)

ConnectWise publishes a partner success story describing the embedding of Proofpoint email security, SAT, and advanced threat protection into Asio and highlighting operational efficiency for MSPs.

Critical evaluation:

The case study is vendor-published and represents a partnership narrative; it does not provide independently audited ROI figures, measured reductions in phishing incidents, or statistically significant deployment metrics across MSP samples.
Integration and operational benefits described are plausible for MSPs, but buyers should validate these claims via pilots and reference checks.

ConnectWise announcement used as product evidence

The product launch materials state that the offering integrates with Asio for centralized visibility and automation.

Critical evaluation:

Marketing statements do not include independent methodology or supporting empirical evidence for claims like reductions in incident counts. Industry-statistics referenced in marketing materials should be treated as directional rather than precise.

04Best fit

Best-fit organizations

MSPs and IT service providers managing multiple SMB-to-midmarket Microsoft 365 tenants.
ITSM teams seeking to standardize email security operations within an existing ConnectWise platform.

Roles/personas

MSP security lead / vCISO
Service delivery manager responsible for standardization
Tier 2/3 engineers handling incidents
Procurement/finance stakeholders focused on per-mailbox economics

Pain points addressed

Reduction of phishing and URL-borne compromise risk
Streamlining multi-tenant onboarding and management
Converting security operations into repeatable managed-service offerings

Deal qualifiers

Organizations already invested in the ConnectWise Asio or PSA ecosystem that seek consolidated tooling.
Organizations that prefer Proofpoint-backed filtering delivered via a ConnectWise packaging model rather than managing a direct Proofpoint relationship.

05The pitch

What the product does (objective summary)

Important nuance for buyers: much of the functionality described in the ConnectWise-branded packaging appears to map to Proofpoint Essentials capabilities, combined with operational workflows and distribution through the ConnectWise platform and marketplace, rather than representing an entirely new email security engine. The ConnectWise Marketplace listing frames Proofpoint as a third-party product distributed via ConnectWise.

Target market and positioning

Primary target: Managed Service Providers (MSPs) and ITSM teams managing multiple customer tenants.
Positioning: marketed as designed for MSPs with multi-tenant visibility and workflow integration inside Asio; marketing materials emphasize rapid onboarding and centralized management at scale.

Get a comprehensive analysis of ConnectWise Email Security including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →