ConnectWise Vulnerability Management

Name: ConnectWise Vulnerability Management
Brand: ConnectWise
Rating: 4.5 (13 reviews)

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Est 1982|Valuation $1.5B|Raised $6.1B

LinkedIn 225K|Website|Web traffic 1.0M|FTEs 3,409|HQ Tampa, Florida, US

MarketsVulnerability Management

Published May 16, 2026

01Common complaints

Organizations that require a standalone vulnerability management platform with extensive independent validation, broad third-party integrations beyond the ConnectWise ecosystem, and mature enterprise reporting should evaluate specialist VM vendors such as Tenable, Rapid7, Qualys, or Microsoft Defender Vulnerability Management.
When procurement stakeholders view vendor-risk optics related to prior incidents in the ConnectWise ecosystem as disqualifying, choosing a security product from the same vendor may present sales or procurement challenges. Source: https://techcrunch.com/2024/02/26/researchers-say-easy-to-exploit-security-bugs-in-connectwise-remote-access-software-now-under-mass-attack/
When transparent public pricing and straightforward month-to-month procurement are required: ConnectWise routes VM/risk assessment inquiries to a quote-based sales process. Source: https://www.connectwise.com/pricing
When onboarding and vendor support capacity are constrained: community reports raise concerns about onboarding experience and support responsiveness for some ConnectWise offerings, which may affect VM program rollout timelines. Sources:
https://www.reddit.com/r/ConnectWise/comments/1grxzyj
https://www.reddit.com/r/msp/comments/crfanc/horrible_experience_with_connectwise/

- Organizations that require a standalone vulnerability management platform with extensive independent validation, broad third-party integrations beyond the ConnectWise ecosystem, and mature enterprise reporting should evaluate specialist VM vendors such as Tenable, Rapid7, Qualys, or Microsoft Defender Vulnerability Management. - When procurement stakeholders view vendor-risk optics related to prior incidents in the ConnectWise ecosystem as disqualifying, choosing a security product from the same vendor may present sales or procurement challenges. Source: https://techcrunch.com/2024/02/26/researchers-say-easy-to-exploit-security-bugs-in-connectwise-remote-access-software-now-under-mass-attack/ - When transparent public pricing and straightforward month-to-month procurement are required: ConnectWise routes VM/risk assessment inquiries to a quote-based sales process. Source: https://www.connectwise.com/pricing - When onboarding and vendor support capacity are constrained: community reports raise concerns about onboarding experience and support responsiveness for some ConnectWise offerings, which may affect VM program rollout timelines. Sources: - https://www.reddit.com/r/ConnectWise/comments/1grxzyj - https://www.reddit.com/r/msp/comments/crfanc/horrible_experience_with_connectwise/

Deal disqualifiers (poor fit)

Organizations that require documented product-specific compliance certifications and audit scope evidence.
Organizations that require deep enterprise VM features (authenticated scanning at scale, complex asset taxonomy, cloud workload scanning, advanced prioritization with exploit telemetry) typically provided by specialist VM platforms.

Limitations/gaps from publicly accessible documentation

Publicly accessible vendor materials reviewed did not provide sufficient detail on several product aspects, including:

Authenticated scanning support and configuration details.
Coverage scope by asset type (network devices, SaaS applications, cloud workloads).
CVE prioritization methodology (for example, whether EPSS, known-exploited vulnerabilities, or exploit telemetry are used).
SLA or scan frequency control details and remediation verification processes.

Publicly accessible vendor materials reviewed did not provide sufficient detail on several product aspects, including: - Authenticated scanning support and configuration details. - Coverage scope by asset type (network devices, SaaS applications, cloud workloads). - CVE prioritization methodology (for example, whether EPSS, known-exploited vulnerabilities, or exploit telemetry are used). - SLA or scan frequency control details and remediation verification processes.

Ecosystem-level risk factors (indirect but material)

The ConnectWise ecosystem has had publicly reported vulnerabilities and exploit activity in related products. Even if Vulnerability Management is functionally separate, procurement processes may treat ecosystem-level incidents as a material risk factor. Sources:
https://www.connectwise.com/company/trust/advisories
https://techcrunch.com/2024/02/26/researchers-say-easy-to-exploit-security-bugs-in-connectwise-remote-access-software-now-under-mass-attack/

- The ConnectWise ecosystem has had publicly reported vulnerabilities and exploit activity in related products. Even if Vulnerability Management is functionally separate, procurement processes may treat ecosystem-level incidents as a material risk factor. Sources: - https://www.connectwise.com/company/trust/advisories - https://techcrunch.com/2024/02/26/researchers-say-easy-to-exploit-security-bugs-in-connectwise-remote-access-software-now-under-mass-attack/

Roadmap / future features

No specific, dated public roadmap items for Vulnerability Management were identified in the sources accessed for this report.

02Why they buy

Differentiators described by vendor

Ongoing scanning (continuous scanning) rather than a single snapshot after an assessment.
Vendor states the product can reach devices with or without an agent via network discovery and scanning.
Integration into Asio for centralized visibility and remediation tracking. Source: https://www.connectwise.com/platform/risk-assessment

- Ongoing scanning (continuous scanning) rather than a single snapshot after an assessment. - Vendor states the product can reach devices with or without an agent via network discovery and scanning. - Integration into Asio for centralized visibility and remediation tracking. Source: https://www.connectwise.com/platform/risk-assessment

Differentiators related to packaging

The vendor announced that Security360, which includes Vulnerability Management, is included with Asio per the vendor release; for existing platform customers this may change the incremental economics of adding VM functionality. Source: https://www.connectwise.com/company/press/releases/connectwise-expands-asio-platform-with-security360-backup360

- The vendor announced that Security360, which includes Vulnerability Management, is included with Asio per the vendor release; for existing platform customers this may change the incremental economics of adding VM functionality. Source: https://www.connectwise.com/company/press/releases/connectwise-expands-asio-platform-with-security360-backup360

Areas where competitors retain advantages

Depth of vulnerability research, independent validation, and advanced VM features (for example, cloud-native workload scanning and advanced prioritization) are typically stronger in specialist VM products.

03Field reports

Important note on review availability

Vulnerability Management is often bundled into broader ConnectWise platform packaging (Asio/Security360/RMM). As a result, most public commentary addresses ConnectWise security posture, RMM/Control/ScreenConnect incidents, or broader platform experience rather than standalone Vulnerability Management feature reviews.

Community / Reddit feedback (mixed; includes negative sentiment)

Skepticism about ConnectWise security products (high-level, not feature-specific):

A Reddit thread title explicitly advised against purchasing ConnectWise security products; the poster reported avoiding ConnectWise security products while using other ConnectWise tools and mentioned scheduling a demo of the vulnerability management tool. Source: Community forum thread (Reddit)

Onboarding/support complaints (platform-level; affects adoption of security features):

A Reddit user describing a ConnectWise RMM migration reported limited training and support and difficulty obtaining onboarding assistance. While not specifically about Vulnerability Management, these issues can affect time-to-value for any Asio-based security workflow. Source: Community forum thread (Reddit)

Confusion/possible discrepancies about the vulnerability dashboard in ConnectWise RMM Essentials:

A recent thread referenced a discrepancy within the vulnerability tab and pointed to ConnectWise University resources. This indicates possible UX or data interpretation issues in how vulnerability data is surfaced or explained to users. Source: Community forum thread (Reddit)

1) Skepticism about ConnectWise security products (high-level, not feature-specific): - A Reddit thread title explicitly advised against purchasing ConnectWise security products; the poster reported avoiding ConnectWise security products while using other ConnectWise tools and mentioned scheduling a demo of the vulnerability management tool. Source: Community forum thread (Reddit) 2) Onboarding/support complaints (platform-level; affects adoption of security features): - A Reddit user describing a ConnectWise RMM migration reported limited training and support and difficulty obtaining onboarding assistance. While not specifically about Vulnerability Management, these issues can affect time-to-value for any Asio-based security workflow. Source: Community forum thread (Reddit) 3) Confusion/possible discrepancies about the vulnerability dashboard in ConnectWise RMM Essentials: - A recent thread referenced a discrepancy within the vulnerability tab and pointed to ConnectWise University resources. This indicates possible UX or data interpretation issues in how vulnerability data is surfaced or explained to users. Source: Community forum thread (Reddit)

TrustRadius / review platform signals

TrustRadius has ConnectWise RMM reviews; these reviews generally cover adjacent products rather than a discrete ConnectWise Vulnerability Management listing. Sources:
TrustRadius product review pages (ConnectWise RMM)

Gartner Peer Insights / G2

Attempts to locate product-specific Gartner Peer Insights and G2 reviews for "ConnectWise Vulnerability Management" identified that the most visible reviews are for ConnectWise PSA/RMM/Control rather than a standalone VM product listing.

Why customers might choose it (inferred from positioning and ecosystem)

Centralizing scanning and remediation workflows within the ConnectWise stack (PSA/RMM + Asio) may reduce the number of separate tools required.
Vendor statements about agentless reach (reach devices with or without an agent) may be attractive for some discovery use cases. Source: Official vendor documentation and product overview

Why customers might avoid or churn (based on broader ConnectWise sentiment)

Procurement processes may consider vendor risk due to prior incidents affecting the ConnectWise ecosystem.
Concerns about support responsiveness and onboarding quality have been raised in community posts and may affect adoption. Sources:
Tech news coverage
Community forum thread (Reddit)
Community forum thread (Reddit)

ConnectWise-published materials

ConnectWise provides a Case Studies section on its site. This research session did not locate a Vulnerability-Management-specific case study that included independently verifiable, quantified outcomes (e.g., MTTR reduction for CVEs, remediation SLA improvement). Source (index reference): Official vendor pricing and product pages

Security incident response narrative (adjacent, not a VM case study)

Critical note: Mature vulnerability management programs often benefit from independently verifiable customer outcomes (patch compliance improvements, audit pass rates, reduced exploit exposure windows). Such outcomes were not found as product-specific, independently validated VM case studies in the accessible sources.

ConnectWise published a blog post describing its response to ScreenConnect vulnerabilities, including vendor statements about mitigation timelines (for example, cloud instances mitigated within a stated timeframe). This is a vendor-authored incident response narrative without independent verification of timelines. Source: Official vendor blog post Critical note: Mature vulnerability management programs often benefit from independently verifiable customer outcomes (patch compliance improvements, audit pass rates, reduced exploit exposure windows). Such outcomes were not found as product-specific, independently validated VM case studies in the accessible sources.

04Best fit

Company sizes

Primary fit: MSPs managing a broad range of endpoints across multiple SMB customers who need repeatable vulnerability hygiene and reporting.
If the vendor's reported endpoint figure reflects real-world deployment, it suggests targeting MSPs operating at significant scale, although that figure should not be assumed to represent VM scanning coverage specifically. Source: Official vendor press release

Industries/verticals

MSPs serving SMB verticals (professional services, healthcare, legal, manufacturing, local government), particularly where cyber insurance or audit processes require evidence of proactive vulnerability management. Source (insurance/auditability messaging): Vendor solution and marketing pages

Roles/personas

MSP owner/operator
Security program lead / vCISO function
Service desk manager / remediation coordinator
Engineers responsible for patching and change windows

Qualification criteria (fit)

Organizations already using Asio / ConnectWise RMM / PSA that want to centralize remediation workflows.
Organizations seeking an embedded VM capability within MSP operations rather than a standalone enterprise VM platform.
Organizations that value integrated executive reporting for client communications (risk visibility, prioritization). Source: Vendor platform documentation

05The pitch

What the product does (core value proposition)

ConnectWise Vulnerability Management is offered as a vulnerability management capability within the ConnectWise "Risk Assessment" area and the broader Asio™ platform. The product provides ongoing vulnerability scanning (not a point-in-time assessment), prioritization, and remediation visibility intended to support cyber hygiene programs for MSP customers. The vendor states the product can reach devices with or without an agent via network discovery and scanning, with remediation tracking integrated into Asio. Source: Official vendor product overview and feature pages

Target market and positioning

Primary target: Managed Service Providers (MSPs) and IT solution providers delivering security services to SMB/midmarket customers.
Positioning: a single-interface workflow within Asio, with an emphasis on integrating remediation and reporting for client communications.
Packaged within: ConnectWise’s risk assessment / cyber remediation messaging and (as of 2025) Security360 in Asio. Sources:
Official vendor product and solution pages
Official vendor press releases

- Primary target: Managed Service Providers (MSPs) and IT solution providers delivering security services to SMB/midmarket customers. - Positioning: a single-interface workflow within Asio, with an emphasis on integrating remediation and reporting for client communications. - Packaged within: ConnectWise’s risk assessment / cyber remediation messaging and (as of 2025) Security360 in Asio. Sources: - Official vendor product and solution pages - Official vendor press releases

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