Console Systems

Name: Console Systems
Brand: Console
Rating: 4.9 (12 reviews)

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Your best people shouldn't be resetting passwords.

Est 2024|Valuation $500M|Raised $29.2M|12 Ref Customers

LinkedIn 5K|Web traffic 30K|FTEs 57|HQ San Francisco, California, US

MarketsIT Service Desk (ITSM)

01Competitive Landscape

| Aspect | Console | Jira Service Management (Atlassian) | ServiceNow ITSM | |--------|--------|--------------------------------------|-----------------| | Starting Price | Not publicly listed (sales-led, demo-first) | Public tiered pricing (Atlassian model; varies by plan/users) | Not publicly listed; typically negotiated enterprise pricing | | Recommended for | Organizations that prioritize chat-first intake (Slack/Teams) and automation of repetitive internal requests | Dev-heavy teams already using Atlassian products; teams needing integrated dev/ops workflows | Large enterprises needing broad workflow platform, governance, and extensive module ecosystem | | Key Strength | Conversational intake and automation that can execute configured actions across identity and SaaS systems; vendor materials emphasize automated resolution within chat workflows | Tight integration with Jira/Confluence; flexible workflows and ITSM templates | Deep platform extensibility, enterprise controls, and broad ITOM/ITSM/ESM ecosystem | | Key Weakness | Limited independent public evidence beyond vendor materials and a small review sample; potential split-metrics if not the system of record; pricing opacity | May require administrative expertise; advanced ITSM/ESM scenarios may need add-ons | Cost and implementation complexity; may be more than needed for mid-market |

Narrative analysis

- Jira Service Management - Atlassian positions JSM as an alternative to larger enterprise ITSM platforms, and independent reviews describe JSM as a capable ITSM solution with workflow automation and request tracking; this is general product context rather than a direct Console comparison. - ServiceNow - ServiceNow is positioned in the market as an enterprise ITSM platform with extensive capabilities; independent coverage frequently notes pricing complexity and implementation scope. - Atera (competitor perspective) - Atera published a comparison highlighting differences in pricing transparency and calling out Console’s demo-based pricing model. - Vendor-provided comparisons - Console publishes vendor-authored comparison pages (e.g., comparisons versus Jira); vendor comparison content should be validated with independent evidence.

01Competitive Landscape

Aspect	Console	Jira Service Management (Atlassian)	ServiceNow ITSM
Starting Price	Not publicly listed (sales-led, demo-first)	Public tiered pricing (Atlassian model; varies by plan/users)	Not publicly listed; typically negotiated enterprise pricing
Recommended for	Organizations that prioritize chat-first intake (Slack/Teams) and automation of repetitive internal requests	Dev-heavy teams already using Atlassian products; teams needing integrated dev/ops workflows	Large enterprises needing broad workflow platform, governance, and extensive module ecosystem
Key Strength	Conversational intake and automation that can execute configured actions across identity and SaaS systems; vendor materials emphasize automated resolution within chat workflows	Tight integration with Jira/Confluence; flexible workflows and ITSM templates	Deep platform extensibility, enterprise controls, and broad ITOM/ITSM/ESM ecosystem
Key Weakness	Limited independent public evidence beyond vendor materials and a small review sample; potential split-metrics if not the system of record; pricing opacity	May require administrative expertise; advanced ITSM/ESM scenarios may need add-ons	Cost and implementation complexity; may be more than needed for mid-market

Narrative analysis

Jira Service Management
- Atlassian positions JSM as an alternative to larger enterprise ITSM platforms, and independent reviews describe JSM as a capable ITSM solution with workflow automation and request tracking; this is general product context rather than a direct Console comparison.
ServiceNow
- ServiceNow is positioned in the market as an enterprise ITSM platform with extensive capabilities; independent coverage frequently notes pricing complexity and implementation scope.
Atera (competitor perspective)
- Atera published a comparison highlighting differences in pricing transparency and calling out Console’s demo-based pricing model.
Vendor-provided comparisons
- Console publishes vendor-authored comparison pages (e.g., comparisons versus Jira); vendor comparison content should be validated with independent evidence.