ControlUp

Name: ControlUp
Brand: ControlUp
Rating: 4.7 (353 reviews)

ControlUp is a Digital Employee Experience (DEX) and Digital Experience Monitoring (DEM) platform that monitors, troubleshoots, and optimizes end-user computing across VDI/DaaS and physical endpoints by providing real-time diagnostics, automation (alerts, triggers, scripted remediation) and AI-assisted anomaly detection.

Est 2008|Valuation $329.4M|Raised $165.2M|55 Ref Customers

LinkedIn 16K|Website|Web traffic 13K|FTEs 427|HQ San Francisco, California, US

MarketsIT Service Desk (ITSM)Endpoint Management (UEM)Desktop as a Service (DaaS)Observability Platform

Platform CoversDigital Employee Experience (DEX)Infrastructure Monitoring

01Competitive Landscape

| Aspect | ControlUp | Nexthink | Lakeside SysTrack | |--------|----------|----------|-------------------| | Starting Price | Not transparently published on official pricing page snippets; typically quote-based | Quote-based on review/pricing sites | Commonly quote-based; channel/reseller pricing varies | | Best For | EUC/VDI teams needing real-time troubleshooting and scripted remediation | Enterprises building analytics-first DEX programs and proactive experience management | Large endpoint estates needing deep inventory/telemetry and DEX programs | | Key Strength | Real-time visibility, troubleshooting workflow, automation/triggers | Analytics and broader DEX insights; enterprise analytics capabilities | Deep endpoint telemetry and DEX analytics; established enterprise footprint | | Key Weakness | Cost concerns; deployment sizing complexity; may be less analytics-focused than some competitors | Perceived high cost and learning curve in some evaluations | Perceived agent overhead and complexity in some environments | - Direct competitors and differentiators (evidence-based from sources) - ControlUp vs Nexthink - Comparative summaries indicate Nexthink is perceived as stronger in long-term analytics for proactive issue resolution, while ControlUp is viewed as stronger in real-time monitoring and operational administration. - Community anecdotes show some teams switching between these vendors depending on consolidation and analytics requirements. - ControlUp vs Lakeside SysTrack - Comparative materials and analyst pages can be used by buyers for feature-by-feature evaluation. - Pricing comparison (value proposition vs alternatives) - ControlUp and Nexthink are largely quote-based in mainstream channels. - Third-party documents sometimes list historical or adjacent product price bands, but these are not authoritative for current procurement. - Practical implication: expect negotiation and packaging complexity (modules for VDI monitoring, endpoint monitoring, application monitoring, compliance, synthetic monitoring, etc.). - Market share and adoption trends - Platform-specific mindshare metrics (from certain review platforms) suggest Nexthink has higher visibility on those platforms; these metrics are not equivalent to overall market share. - ControlUp has been included in analyst DEX market context, indicating it is an established contender in the segment. - When customers choose competitors instead (and why) - Nexthink - Chosen for broader analytics capabilities and platform consolidation, often at a premium cost. - Lower-cost monitoring alternatives - Some teams select general monitoring tools for cost reasons, accepting reduced DEX-specific feature sets.

01Competitive Landscape

Aspect	ControlUp	Nexthink	Lakeside SysTrack
Starting Price	Not transparently published on official pricing page snippets; typically quote-based	Quote-based on review/pricing sites	Commonly quote-based; channel/reseller pricing varies
Best For	EUC/VDI teams needing real-time troubleshooting and scripted remediation	Enterprises building analytics-first DEX programs and proactive experience management	Large endpoint estates needing deep inventory/telemetry and DEX programs
Key Strength	Real-time visibility, troubleshooting workflow, automation/triggers	Analytics and broader DEX insights; enterprise analytics capabilities	Deep endpoint telemetry and DEX analytics; established enterprise footprint
Key Weakness	Cost concerns; deployment sizing complexity; may be less analytics-focused than some competitors	Perceived high cost and learning curve in some evaluations	Perceived agent overhead and complexity in some environments

Direct competitors and differentiators (evidence-based from sources)
- ControlUp vs Nexthink
  - Comparative summaries indicate Nexthink is perceived as stronger in long-term analytics for proactive issue resolution, while ControlUp is viewed as stronger in real-time monitoring and operational administration.
  - Community anecdotes show some teams switching between these vendors depending on consolidation and analytics requirements.
- ControlUp vs Lakeside SysTrack
  - Comparative materials and analyst pages can be used by buyers for feature-by-feature evaluation.
Pricing comparison (value proposition vs alternatives)
- ControlUp and Nexthink are largely quote-based in mainstream channels.
- Third-party documents sometimes list historical or adjacent product price bands, but these are not authoritative for current procurement.
- Practical implication: expect negotiation and packaging complexity (modules for VDI monitoring, endpoint monitoring, application monitoring, compliance, synthetic monitoring, etc.).
Market share and adoption trends
- Platform-specific mindshare metrics (from certain review platforms) suggest Nexthink has higher visibility on those platforms; these metrics are not equivalent to overall market share.
- ControlUp has been included in analyst DEX market context, indicating it is an established contender in the segment.
When customers choose competitors instead (and why)
- Nexthink
  - Chosen for broader analytics capabilities and platform consolidation, often at a premium cost.
- Lower-cost monitoring alternatives
  - Some teams select general monitoring tools for cost reasons, accepting reduced DEX-specific feature sets.

Aspect

ControlUp

Nexthink

Lakeside SysTrack

Starting Price

Not transparently published on official pricing page snippets; typically quote-based

Quote-based on review/pricing sites

Commonly quote-based; channel/reseller pricing varies

Best For

EUC/VDI teams needing real-time troubleshooting and scripted remediation

Enterprises building analytics-first DEX programs and proactive experience management

Large endpoint estates needing deep inventory/telemetry and DEX programs

Key Strength

Real-time visibility, troubleshooting workflow, automation/triggers

Analytics and broader DEX insights; enterprise analytics capabilities

Deep endpoint telemetry and DEX analytics; established enterprise footprint

Key Weakness

Cost concerns; deployment sizing complexity; may be less analytics-focused than some competitors

Perceived high cost and learning curve in some evaluations

Perceived agent overhead and complexity in some environments