Autotask

Name: Autotask
Brand: Datto
Rating: 4.3 (700 reviews)

Leader

#1 Backup and Disaster Recovery for MSPs & IT Teams

Est 2007|Valuation $5.8B|Raised $1.2B|52 Ref Customers

LinkedIn 62K|Website|Web traffic 1.7M|FTEs 606|HQ Norwalk, Connecticut, US

MarketsProfessional Service Automation (PSA)Customer Service CRM (CSM)IT Service Desk (ITSM)

01Competitive Landscape

Narrative analysis

Autotask differentiates by marketing its integration with Datto/Kaseya products and an associated ecosystem.
ConnectWise is perceived as entrenched in many MSP environments, though community discussion includes concerns about cost and performance over time.
Community comparisons often describe HaloPSA as having a more modern interface and faster workflows, while Autotask is frequently characterized as more feature-complete but heavier in interaction.
Industry commentary noted community reaction to the Kaseya/Datto ecosystem changes, which can influence procurement and switching decisions.

- Autotask differentiates by marketing its integration with Datto/Kaseya products and an associated ecosystem. - ConnectWise is perceived as entrenched in many MSP environments, though community discussion includes concerns about cost and performance over time. - Community comparisons often describe HaloPSA as having a more modern interface and faster workflows, while Autotask is frequently characterized as more feature-complete but heavier in interaction. - Industry commentary noted community reaction to the Kaseya/Datto ecosystem changes, which can influence procurement and switching decisions.

	Autotask PSA	ConnectWise PSA	HaloPSA
Starting Price	Quote-based / not publicly posted in reviewed vendor materials	Pricing generally quote-based; request pricing from the vendor	Public pricing is often shown in vendor materials (commonly referenced in community discussion), but onboarding/minimums may apply depending on channel
Best For	MSPs seeking a full-featured PSA with strong integration to Datto/Kaseya products	MSPs standardized on the ConnectWise ecosystem; mature PSA feature set	MSPs seeking a modern UI and faster interaction workflows (based on community sentiment)
Key Strength	Centralization and ecosystem integration with Datto/Kaseya products	Mature PSA with broad MSP adoption; large ecosystem	Modern multi-tab UI and perceived workflow speed (per user sentiment)
Key Weakness	User interface concerns; email formatting limitations; pricing opacity	Pricing opacity and community complaints about performance/price increases	Potential onboarding fees/minimums; community reports of higher-than-expected pricing in some cases