Faddom

Name: Faddom
Brand: Faddom
Rating: 4.5 (134 reviews)

AI Native

The Easiest Way to Give Cyber, DevOps and IT Teams a Single Source of Truth

Est 2022|Raised $22.3M|67 Ref Customers

LinkedIn 11K|Website|Web traffic 9K|FTEs 66|HQ Dover, Delaware, US

MarketsIT Asset Management (ITAM)Infrastructure Monitoring

Published Oct 15, 2026

01Common complaints

- When you need endpoint-level, process-level, or code-level instrumentation - If your primary goal is APM/tracing (latency breakdowns, code hotspots, distributed tracing), Faddom’s network-based dependency visibility may be insufficient; agent-based observability tools may be better suited. A Gartner dislike explicitly frames Faddom as not an “active agent” tool. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - When SaaS discovery is central - If you’re primarily trying to inventory SaaS apps and their access patterns, one Gartner reviewer cites inability to add/discover SaaS applications—suggesting a mismatch for SaaS-first organizations. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - When you require highly polished reporting exports for executive decks - If your workflow depends on exporting clean diagrams without manual work, reviewer feedback suggests export artifacts may require manual cleanup in Visio. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - When identity integration must be seamless - If your org requires Microsoft “My Apps” IdP-initiated launch to work reliably, at least one user reported it did not. You’d want a proof-of-concept specifically testing your SSO flows before committing. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Limitations evidenced in reviews - SaaS application discovery limitation ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Export diagrams need manual cleanup (e.g., Visio) ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Sandbox environment “incomplete” for demos ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - SSO IdP-initiated launch issue in Microsoft environment ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Vendor-acknowledged limitations / roadmap - Not clearly documented in accessed sources.

02Why they buy

- Agentless + passive positioning (validated partially by reviews and external coverage) - Faddom’s core differentiation is “agentless, passive” dependency mapping, positioned as lower risk and faster to deploy. ([faddom.com](https://faddom.com/about/?utm_source=openai)) - Mid-market affordability narrative - TechCrunch reports a strategy of keeping average pricing around $15k–$20k/year (scales with map size) to make ADM accessible for mid-market budgets. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - Gartner reviewers explicitly cite “lower cost than many competitors” and “far cheaper than anything else we could find.” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Where competitors may still be ahead - Device42 likely stronger CMDB/inventory depth for complex environments (per G2 comparison summary). ([g2.com](https://www.g2.com/compare/device42-a-freshworks-company-vs-faddom)) - APM/observability suites likely offer deeper application performance diagnostics.

03Field reports

- Review platform coverage observed - Gartner Peer Insights: rating around 4.2–4.3 with a small sample (single-digit ratings). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom?utm_source=openai)) - G2: 4.5/5 with 100+ reviews listed on the product page (107 shown in one snapshot; 111 in seller view), indicating substantially broader review volume than Gartner for this product. ([g2.com](https://www.g2.com/products/faddom/reviews)) - Capterra: listing exists; full text reviews are present but were not fully extracted here due to page size and dynamic layout. ([capterra.com](https://www.capterra.com/p/201265/Faddom/reviews/)) - TrustRadius: direct product review content for Faddom was not accessible from the search results (the domain was accessible, but the Faddom product page content did not surface in the returned sources). Marked as attempted but not evidenced with accessible review quotes. - Balanced user quotes (positive and negative) - Gartner Peer Insights (positive) - “Faddom has been instrumental in the discovery of our client environments and identifying dependencies, especially when there is a lack of documentation…” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - “Installation and setting to work of the product was straight forward… We were able to gain useful insights within the first day” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - “Faddom has done exactly what it was bought for, far cheaper than anything else we could find on the market.” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Gartner Peer Insights (negative / critical) - “SSO from the IDP doesn't work. I cannot launch it from My Apps within the Microsoft environment.” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - “Export features require manual clean-up in Visio… inability to add or discover SaaS applications… Sandbox environment is incomplete…” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - A reviewer dislike framing also notes the product is a “visibility and monitoring tool” and may not meet needs “if you are looking for an active agent.” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - G2 (pricing/value sentiment) - G2’s pricing-analysis narrative quotes reviewers describing value such as “the amount of data provided at this price point makes this tool very attractive” and “a no brainer,” while noting some smaller orgs consider it “on the heavier side for tighter budgets.” (These are G2 editorial aggregates; buyers should still sample raw reviews.) ([g2.com](https://www.g2.com/products/faddom/pricing)) - Why customers chose Faddom (patterns suggested by reviews and vendor positioning) - Fast, low-friction deployment (agentless/passive) and rapid time-to-value (maps within hours/days). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Better documentation of “what talks to what” in under-documented environments, useful for new IT leaders and consultants. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Lower cost vs some established enterprise alternatives (as reported by some Gartner reviewers). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Why some customers might leave (churn reasons indicated) - If SaaS application discovery becomes a requirement (e.g., business shifts heavily to SaaS and needs SSPM/CASB-like visibility), reviewers cite limitations. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - If the organization requires deep “active” endpoint instrumentation (e.g., code-level tracing, process-level insights) rather than network-flow-based dependency inference, an agent-based APM/observability tool may be preferred. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Vendor-published case studies identified (examples) - DeVry University customer story (PDF). ([faddom.com](https://faddom.com/wp-content/uploads/2025/07/Faddom-Customer-Story-Devry-University.pdf?utm_source=openai)) - SolarEdge customer story (PDF). ([faddom.com](https://faddom.com/wp-content/uploads/2024/06/Faddom-SolarEdge.pdf?utm_source=openai)) - Critical evaluation of case study evidence - These PDFs are vendor-published; metrics and ROI claims (if present) should be treated as marketing unless methodology, baseline, and measurement period are clearly provided. - Faddom also publishes an ROI-themed PDF (“Discover How Faddom Delivers Real ROI 2025”). Without independent validation, treat any ROI calculation as directional. ([faddom.com](https://faddom.com/wp-content/uploads/2025/01/Discover-How-Faddom-Delivers-Real-ROI-2025.pdf?utm_source=openai)) - If you want, I can extract and summarize the specific metrics from these PDFs (time saved, reduction in incidents, audit effort reduction) and call out methodological gaps explicitly—those details were not fully visible in the snippets returned.

04Best fit

- Company sizes - Likely best fit: mid-market organizations with hybrid infrastructure footprints (TechCrunch: a few hundred to a few thousand employees; ~100+ servers). ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - Also plausible: IT consultancies / MSP-like teams doing discovery/documentation across multiple client environments (Gartner review references “client environments”). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Industries / verticals - Evidence of use in: education, IT services, real estate, manufacturing (from Gartner reviewer metadata). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - G2 mentions reviewer industries including healthcare, financial services, IT, manufacturing (as a platform summary). ([g2.com](https://www.g2.com/products/faddom/pricing)) - Roles and personas - IT managers, enterprise architects, IT security/risk associates (seen in Gartner titles). ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Pain points addressed - Lack of accurate, current documentation of dependencies - Risk of change-caused outages - Migration planning and segmentation projects requiring clear “east-west” connectivity understanding ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Deal disqualifiers - Need for deep SaaS application discovery and governance as a primary requirement ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Strict requirement for flawless IdP-initiated SSO workflows on day one (based on at least one review) ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom))

05The pitch

- What the product does (core value proposition in objective terms) - Faddom is an agentless Application Dependency Mapping (ADM) and infrastructure visibility platform focused on discovering assets and visualizing real-time traffic flows and dependencies across on-prem and cloud environments. ([faddom.com](https://faddom.com/?utm_source=openai)) - The vendor positions it as “passive” (no agents, no credentials, and reportedly no need to open firewalls), aiming to reduce deployment risk and time-to-value versus agent-based or credentialed scanning approaches. ([faddom.com](https://faddom.com/?utm_source=openai)) - Target market and market positioning - TechCrunch reports Faddom targets mid-market organizations (roughly a few hundred to a few thousand employees) with hybrid environments and limited IT budgets, using dependency maps for change management, migrations, cybersecurity, and compliance documentation. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - Review sentiment on G2 suggests adoption across regulated industries (healthcare, financial services) and use cases like migration planning and compliance documentation, but G2’s narrative is an aggregation and may not reflect all reviewers equally. ([g2.com](https://www.g2.com/products/faddom/pricing)) - Company background (founding year, HQ, key leadership) - Leadership: TechCrunch names Lanir Shacham as co-founder and CEO. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/?utm_source=openai)) - Founding year and HQ are inconsistent across sources: - Gartner Peer Insights lists “Year Founded: 2022” and “Head office location: United States.” ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - TechCrunch characterizes Faddom as an Israeli startup and says it launched in 2021. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - A third-party comparison site (SourceForge) claims “Founded: 2021 Israel,” which is not authoritative but aligns directionally with TechCrunch’s framing. ([sourceforge.net](https://sourceforge.net/software/compare/Device42-vs-Faddom/?utm_source=openai)) - Practical takeaway: buyers doing vendor risk reviews should confirm legal entity, HQ, and founding details directly with Faddom (e.g., in security questionnaires / MSA) because public listings conflict. - Funding and growth - TechCrunch reports a $12M Series A announced February 21, 2024 (round reportedly closed in September 2023), led by Viola Ventures and NFX, plus angels. It also reports (as of that period) ~100 customers, 300% annual revenue growth, and ~$1M ARR. These are self-reported metrics via an interview, not independently audited. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - The Faddom “About” page states it is backed by NFX and Viola Ventures. ([faddom.com](https://faddom.com/about/?utm_source=openai)) - Pricing model with specific tiers and costs (where available) - Public pricing is easiest to find via G2’s pricing page, which lists: - Community: $0 (free forever) up to 50 servers - Standard: $20,000 per year (up to 300 servers) - Pro: $36,000 per year (hundreds of servers) - Enterprise: contact sales (thousands of servers) - G2 notes pricing details may come from vendor-supplied or publicly available materials and that final negotiation occurs with the seller. ([g2.com](https://www.g2.com/products/faddom/pricing)) - TechCrunch earlier described typical pricing around ~$15k–$20k per year “on average,” scaling with “size of the map,” consistent with the Standard tier range but not identical to current public tiering. ([techcrunch.com](https://techcrunch.com/2024/02/21/faddom-raises-12m-to-help-companies-map-it-infrastructure-wherever-it-lives/)) - Total cost of ownership (TCO) considerations - Potential TCO positives (based on positioning and reviews) - Faster deployment and reduced operational overhead vs agent-based discovery may reduce implementation cost for small IT teams. ([faddom.com](https://faddom.com/?utm_source=openai)) - Potential TCO negatives / “hidden costs” - Visual export polishing: Gartner reviewers mention export outputs requiring manual cleanup (e.g., in Visio) which can add analyst time. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Identity integration friction: Gartner review mentions SSO launch issues with Microsoft (“cannot launch it from My Apps”), implying additional IT effort for SSO integration/troubleshooting. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Coverage gaps: Gartner dislikes include inability to discover SaaS applications (as organizations transition to SaaS), potentially forcing parallel tooling for SaaS discovery / SSPM / CASB use cases. ([gartner.com](https://www.gartner.com/reviews/market/it-infrastructure-and-operations-management-others/vendor/faddom/product/faddom)) - Key competitors in the space (direct alternatives) - Device42 (Freshworks) - BMC Discovery - Dynatrace (service/dependency mapping + APM) - ServiceNow Discovery / Service Graph - Flexera (e.g., CloudScape historically referenced in dependency mapping discussions) - ManageEngine (broad IT ops suite; appears in Gartner compare context)

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