FeedBackNow is an on-site feedback platform that collects immediate, anonymous inputs via physical push-button devices and sensors and delivers real-time alerts and dashboards to support operational staff in identifying and addressing issues while visitors remain on-site.
Published Aug 20, 2026
Vendor materials claim deployment across multiple countries and numerous customers. Public third-party review coverage is limited relative to larger CX incumbents, so buyers should rely on reference checks and pilot programs.
| Starting Price | Not publicly listed (quote-based) | Quote-based (pricing not publicly listed on official site) | Enterprise pricing; quote-based |
| Typical Use Case | On-site, high-traffic locations needing rapid operational alerts (airports, hospitals, venues) | On-site microfeedback terminals with benchmarking and packaged offerings | End-to-end enterprise CX across many touchpoints (surveys, digital, contact center, analytics) |
| Key Strengths | Hardware-based on-site feedback and operational alerting; sensor integrations (people counters, noise sensors) | Large installed base and benchmarking capability at scale | Broad omnichannel data ingestion, analytics, and enterprise governance |
| Key Weaknesses | Limited public documentation of formal security attestations and pricing; public review volume is moderate/limited | Pricing and packaging can be quote-driven; still hardware-centric for many use cases | Higher complexity and TCO for simple on-site operational monitoring use cases |
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FeedbackNow vs HappyOrNot:
FeedbackNow vs Qualtrics/Medallia: