First Due

Name: First Due
Brand: First Due
Rating: 4.6 (100 reviews)

AI Powered Fire and EMS RMS Software – Built to Run Your Entire Operation in One Place.

Est 2016|Valuation $75.7M|Raised $379.3M|104 Ref Customers

LinkedIn 17K|Website|Web traffic 91K|FTEs 501|HQ Garden City, New York, US

01Competitive Landscape

Narrative analysis

- **First Due vs ESO:** EMS community discussions often favor ESO for ePCR usability, while First Due competes on platform consolidation and mapping/preplans. Some departments report more favorable support experiences with First Due in specific engagements. - **First Due vs ImageTrend:** Comparative content indicates First Due’s strengths in geospatial capabilities and reported support responsiveness, while ImageTrend and ESO may have advantages in mature EMS charting and state-level reporting workflows. - **Alerting layer (Active911/ActiveAlert):** Single-purpose alerting solutions remain popular for agencies that prioritize notification reliability and device integrations; some agencies continue to use these alongside broader platforms while validating integrated alerting reliability.

Market adoption / trends (limited public clarity)

The vendor reports a substantial customer base of agencies and users; these are vendor-provided figures and should be validated by procurement teams.
Public procurement documents show First Due referenced in various municipal and state-level contexts.

	First Due	ESO Solutions	ImageTrend
Starting Price	Contact vendor (no public tiers)	Custom quotes typical; public pricing limited	Quote-based; some public plan information exists for select modules
Typical Fit	Agencies seeking a unified suite across prevention/response/operations	Organizations prioritizing mature ePCR and integrations with healthcare systems	Agencies prioritizing EMS charting/reporting and statewide data program alignment
Noted Strengths	Consolidation of modules; geospatial/preplan capabilities; positive support experiences reported by some users	Mature ePCR ecosystem and broad EMS adoption; extensive integrations	Strong EMS reporting/analytics heritage and state-level adoption in some regions
Noted Weaknesses	Community reports of uneven module maturity (notably ePCR in some contexts) and CAD/alerting integration concerns	Can be complex to procure and implement in large enterprise environments	User complaints in some contexts about usability and performance; support experiences vary

01Competitive Landscape

Narrative analysis

First Due vs ESO: EMS community discussions often favor ESO for ePCR usability, while First Due competes on platform consolidation and mapping/preplans. Some departments report more favorable support experiences with First Due in specific engagements.
First Due vs ImageTrend: Comparative content indicates First Due’s strengths in geospatial capabilities and reported support responsiveness, while ImageTrend and ESO may have advantages in mature EMS charting and state-level reporting workflows.
Alerting layer (Active911/ActiveAlert): Single-purpose alerting solutions remain popular for agencies that prioritize notification reliability and device integrations; some agencies continue to use these alongside broader platforms while validating integrated alerting reliability.

Market adoption / trends (limited public clarity)

The vendor reports a substantial customer base of agencies and users; these are vendor-provided figures and should be validated by procurement teams.
Public procurement documents show First Due referenced in various municipal and state-level contexts.

	First Due	ESO Solutions	ImageTrend
Starting Price	Contact vendor (no public tiers)	Custom quotes typical; public pricing limited	Quote-based; some public plan information exists for select modules
Typical Fit	Agencies seeking a unified suite across prevention/response/operations	Organizations prioritizing mature ePCR and integrations with healthcare systems	Agencies prioritizing EMS charting/reporting and statewide data program alignment
Noted Strengths	Consolidation of modules; geospatial/preplan capabilities; positive support experiences reported by some users	Mature ePCR ecosystem and broad EMS adoption; extensive integrations	Strong EMS reporting/analytics heritage and state-level adoption in some regions
Noted Weaknesses	Community reports of uneven module maturity (notably ePCR in some contexts) and CAD/alerting integration concerns	Can be complex to procure and implement in large enterprise environments	User complaints in some contexts about usability and performance; support experiences vary

First Due

01Competitive Landscape

Narrative analysis

Market adoption / trends (limited public clarity)

02Market Map

01Competitive Landscape

Narrative analysis

Market adoption / trends (limited public clarity)

02Market Map