Freshdesk

    Freshdesk

    Leader

    Freshdesk is a customer service platform that centralizes multi-channel support, provides workflow automation and AI-assisted resolution via Freddy AI, and offers agent productivity and integration capabilities.

    Est 2010|Valuation $4B|Raised $1.5B|425 Ref Customers
    LinkedIn 1.3M|Website|Web traffic 1.8M|FTEs 4,500|HQ San Mateo, California, US
    MarketsCustomer Service CRM (CSM)CS AI AgentIT Service Desk (ITSM)
    Platform CoversCS AI AgentCS Knowledge Management System (KMS)Self-Service FAQ / Knowledge Base