Freshworks Freshservice for Business Teams

    Freshworks Freshservice for Business Teams

    Leader

    Freshservice for Business Teams is an enterprise service management platform that extends request intake and workflow automation beyond IT into departments such as HR, Finance, Facilities, and Legal, providing employee-facing portals, ticketing with SLAs and approvals, workflow templates, and AI assistance for summarization and suggested responses.

    Est 2010|Valuation $4B|Raised $1.5B|1 Ref Customers
    LinkedIn 1.3M|Website|Web traffic 1.8M|FTEs 4,500|HQ San Mateo, California, US
    MarketsCustomer Service CRM (CSM)IT Service Desk (ITSM)
    Platform CoversMatter ManagementWorkflow Automation