Freshchat

    Freshchat

    Leader

    Freshworks is a suite of cloud SaaS products that provides customer service, IT service management, CRM, and adjacent modules (live chat, contact center) to enable workflow automation, omnichannel support, and faster initial deployment with lower administrative overhead than heavyweight enterprise platforms.

    Est 2010|Valuation $4B|Raised $1.5B|228 Ref Customers
    LinkedIn 1.3M|Website|Web traffic 1.8M|FTEs 4,500|HQ San Mateo, California, US
    MarketsCustomer Service CRM (CSM)IT Service Desk (ITSM)
    Platform CoversInbound Lead EngagementSelf-Service FAQ / Knowledge BaseConversational Marketing