Genesys

    Genesys

    Leader

    Genesys Cloud CX is a cloud-based contact center and customer experience (CX) platform that provides omnichannel routing, workforce engagement and analytics, plus AI-enabled automation and agent assistance for voice and digital channels.

    Est 1990|Valuation $1.3B|Raised $20.8B|799 Ref Customers
    LinkedIn 330K|Web traffic 460K|FTEs 8,426
    MarketsContact Center as a Service (CCaaS)CS AI Agent
    Platform CoversVoice AI AgentsCS AI AgentCS Quality Management & CoachingWorkforce Management (WFM)Interactive Voice Response (IVR)Conversation Intelligence