Weave

Name: Weave
Brand: Weave
Rating: 4.4 (1635 reviews)

Leader

Phones, scheduling, reminders, reviews, texting, payments. All on one platform.

Est 2008|Valuation $594.5M|Raised $276.1M|19 Ref Customers

LinkedIn 52K|Web traffic 1.1M|FTEs 1,175|HQ Lehi, Utah, US

MarketsInteractive Voice Response (IVR)Voice & Video Calling (VoIP, UCaaS)SMS & Messaging Review Management

01Competitive Landscape

Narrative analysis

Where Weave's capabilities align - Vendor consolidation of telephony and patient communications can reduce the number of vendors a practice manages if the practice intends to migrate telephony and messaging to a single platform. - Weave’s phone-centric workflow (call pop, call queue/tree, call recording) is frequently noted in reviews as helpful for front-desk operations. Where competitors can win - NexHealth often competes on patient self-service (real-time online scheduling, digital forms, eligibility checks) and may be preferable for practices that already have a telephony solution. - Solutionreach competes on patient retention tooling and may be attractive if a practice prefers to retain its current phone provider. - Podium can be stronger for general SMB messaging and reputation management and may be simpler where healthcare-specific integrations are not required. Customer evidence of competitive switching - Some reviews mention switching from Solutionreach to Weave for perceived integration benefits. - Community discussions also mention leaving Weave for alternative stacks when customization or pricing concerns are primary drivers (e.g., combining a different phone system with engagement tools).

	Weave	Solutionreach	NexHealth
Starting Price	Often quote-based; third-party listings show varying starting packages and indicate pricing is package- and negotiation-dependent	Public pricing pages present packaged options and also use quote/request flows	Quote-based (varies); uses a usage/overage model for some capabilities
Suitable for	Practices that want telephony, messaging, reminders, and payments from a single vendor	Practices emphasizing patient outreach/retention features (reminders, recall, scheduling, intake)	Practices prioritizing real-time scheduling, forms/intake, and deep sync with PMS/EHR
Key Strength	Native VoIP with call pop and unified communications workflow	Broad patient communication and retention tooling with category presence	Strong patient experience workflows and transparent usage/overage documentation
Key Weakness	Reported VoIP reliability and support variability; pricing can be opaque; limited PBX customization	Less emphasis on native telephony; pricing often quote-driven; feature depth varies by package	Telephony is not the primary focus; may require configuration for specialty workflows

01Competitive Landscape

Narrative analysis

Where Weave's capabilities align

Vendor consolidation of telephony and patient communications can reduce the number of vendors a practice manages if the practice intends to migrate telephony and messaging to a single platform.
Weave’s phone-centric workflow (call pop, call queue/tree, call recording) is frequently noted in reviews as helpful for front-desk operations.

Where competitors can win

NexHealth often competes on patient self-service (real-time online scheduling, digital forms, eligibility checks) and may be preferable for practices that already have a telephony solution.
Solutionreach competes on patient retention tooling and may be attractive if a practice prefers to retain its current phone provider.
Podium can be stronger for general SMB messaging and reputation management and may be simpler where healthcare-specific integrations are not required.

Customer evidence of competitive switching

Some reviews mention switching from Solutionreach to Weave for perceived integration benefits.
Community discussions also mention leaving Weave for alternative stacks when customization or pricing concerns are primary drivers (e.g., combining a different phone system with engagement tools).

	Weave	Solutionreach	NexHealth
Starting Price	Often quote-based; third-party listings show varying starting packages and indicate pricing is package- and negotiation-dependent	Public pricing pages present packaged options and also use quote/request flows	Quote-based (varies); uses a usage/overage model for some capabilities
Suitable for	Practices that want telephony, messaging, reminders, and payments from a single vendor	Practices emphasizing patient outreach/retention features (reminders, recall, scheduling, intake)	Practices prioritizing real-time scheduling, forms/intake, and deep sync with PMS/EHR
Key Strength	Native VoIP with call pop and unified communications workflow	Broad patient communication and retention tooling with category presence	Strong patient experience workflows and transparent usage/overage documentation
Key Weakness	Reported VoIP reliability and support variability; pricing can be opaque; limited PBX customization	Less emphasis on native telephony; pricing often quote-driven; feature depth varies by package	Telephony is not the primary focus; may require configuration for specialty workflows