Trustpilot shows polarized feedback across job seekers and employers.
Trustpilot snapshot:
- Overall sentiment on Trustpilot is poor, with a distribution that includes both 5-star and 1-star ratings, indicating a bifurcated experience base or mixed audiences.
Examples of negative excerpts (job seeker complaints and others):
- Reports of applicants being directed to interviews where the employer was not hiring.
- Allegations of contractual non-delivery and long-running disputes.
- Complaints about persistent messaging, unsubscribe/account deletion difficulties, and claims that automated chat interactions felt spammy or misleading.
- Security-related alarmist claims have appeared in some reviews.
Examples of positive excerpts (employer-side):
- Praise for dedicated client strategists, weekly coordination, and functioning as an extension of internal recruiting teams.
- Notes on streamlining recruitment processes and helpful candidate filtering/matching.
Interpretation:
- The presence of job-seeker allegations (fake interviews, spam) is a reputational risk, especially because LANDED also operates a job-seeker-facing app.
- Employer-side experience in some reviews appears positive (dedicated account support and process improvements), suggesting a split between employer and job-seeker experiences or differing expectations.