G2 maintains product pages labeled for Pebl (formerly the legacy brand) with a substantial review presence and an aggregate rating in the mid-4 range. Pros and cons rollups commonly highlight:
- Pros: customer support and responsiveness, ease of use in several accounts
- Cons: delays, benefits quality concerns in some regions, interface issues, and communication problems
#### Positive review examples (paraphrased)
- One reviewer described the EOR service as reliable and noted that support responses were often provided within hours rather than days.
- Reviews frequently note instances of relatively fast onboarding for some engagements and appreciation for local HR assistance and centralized document and payroll management.
#### Negative / critical review examples (paraphrased)
- Some reviewers reported support quality varied by region, with occasional delays or miscommunication during onboarding or issue escalation.
- Other reviewers described onboarding inefficiencies in specific cases, including multi-week delays related to document interpretation and communication breakdowns.