Infogate

Name: Infogate
Brand: Infogate

Wir digitalisieren Ihre Prozesse – für mehr Zeit, Menschen zu begleiten.

Est 1991|19 Ref Customers

LinkedIn 410|Website|FTEs 25|HQ Zurich, Zurich, CH

MarketsWorkflow Automation

Published Sep 1, 2026

01Common complaints

- If your procurement requires publicly available SOC 2 / ISO 27001 documentation and a fully documented trust center, because Infogate’s public documentation on these attestations is limited in accessible sources. - If you need a self-serve SaaS procurement process with published pricing, trials, and extensive third-party reviews. - If your organization operates outside Switzerland or does not align to Swiss social welfare processes; a more general or local vendor may be a better fit. - If pilot or proof-of-concept testing reveals UI or performance issues similar to those documented in a municipal test protocol; in such cases, a product with a modern web-native UI and independently validated performance metrics may be preferred. - Roadmap and upcoming changes - Public materials reference planned or emerging browser-based versions (e-Case.Web and Tutoris.Web), indicating a transition from desktop/.NET clients toward web-based interfaces. - Limitations implied by the transition - Existing .NET/desktop clients may be legacy in some deployments; buyers should clarify which version will be implemented and supported. - Migration to web versions may require change management, retraining, and validation of feature parity. - Known operational issues (public evidence) - A Bern test protocol excerpt documents significant display problems and slow startup issues for an eCase deployment in that specific test context; this should be investigated in any evaluation or proof-of-concept.

Deal disqualifiers

Requirements for abundant third-party review evidence (major third-party review platforms), self-serve pricing, or publicly documented SOC 2/ISO certifications may disqualify Infogate based on publicly available information.

02Why they buy

- Functional alignment to Swiss social welfare and municipal administrative processes, as reflected in product modules and public-sector references. - Modular architecture with optional modules for different domain workflows. - Data residency option for e-Case As-a-Service hosted in Swiss data centers via a local partner. - Long operational history in the Swiss market (product evolution from the 1990s onward), indicating domain-specific development experience.

03Field reports

Important context

Infogate is a Swiss vertical-market vendor. Unlike many global SaaS tools, it appears to have limited presence on major review platforms, which reduces availability of independent, high-volume end-user review data.

Official (vendor-published) testimonials (vendor marketing material)

- The vendor site publishes customer quotes attributed to organizations such as Bürgerspital Basel, Schule Friedheim, and Berufsbildungsheim Neuhof. These are vendor-published testimonials and should be treated as marketing material rather than independent verification. - Examples paraphrased from vendor-published testimonials: - A manager at Bürgerspital Basel stated they would recommend e-Case and Infogate based on their experience with the product. - Schule Friedheim reported that providing staff with access to relevant information improved daily work processes. - Berufsbildungsheim Neuhof described the solution as well-aligned with its institutional requirements.

Public-sector/procurement artifacts (mixed evidence)

City and canton procurement documents indicate selection and operational use of Tutoris in Swiss municipalities and services; these documents provide evidence of operational adoption in regulated settings.

Independent negative/critical signals (product-performance complaints)

A City of Bern document (test protocol excerpt) includes a negative statement indicating significant display problems and slow startup behavior for an Infogate eCase Schulsozialarbeit deployment, which the document characterized as preventing normal operations in the test context.
This is not a standard customer review, but it is a concrete criticism tied to operational usability and performance in a documented municipal test.

Review platforms (search attempts)

Gartner Peer Insights: direct Infogate product reviews were not found in accessible searches; no visible listing or review volume was identified.
G2 / TrustRadius: no clear Infogate listing was located; search results can confuse similarly named products (e.g., InvGate).

Community/social discussion (search attempts)

Reddit and other community searches produced general discussions about review platforms rather than substantive product-level feedback specific to Infogate products.

Vendor-presented case studies

The vendor site provides customer stories and project descriptions (vendor-labeled customer references). These materials are useful for understanding use context but are primarily qualitative and vendor-supplied; outcomes are not independently verified in accessible public sources.
Paraphrased vendor claims include improved operational efficiency and time savings; these claims are not validated by third-party measurement in the documents reviewed.

Public-sector documents as quasi-case evidence

Procurement and municipal decision documents (e.g., Wetzikon) show adoption decisions and are evidence of functional fit for regulated municipal workflows, though they do not provide independent measures of long-term satisfaction or ROI.

04Best fit

Company sizes

Typical buyers appear to be municipal and cantonal social services departments and mid-sized to large social institutions (homes, counseling centers, work-integration organizations).
Practical range (inferred): public-sector entities from small municipalities to large cities; institutions roughly in the range of small to several thousand staff depending on services provided.

Industries/verticals

Public administration social services
Asylum/refugee case management
Child/adult protection-adjacent workflows
Social institutions (residential care, counseling, school social work, debt counseling)

Roles and personas

Decision makers: department heads in social services, municipal IT leadership, procurement and finance controllers
End users: case workers, social workers, administrative staff managing documents and reporting, supervisors requiring oversight and reporting

Pain points addressed

Centralized digital dossiers and journal/document management
Standardized documentation and reporting for auditability
Integration into Swiss administrative ecosystem and workflows

05The pitch

What the product does (core value proposition in objective terms)

- Infogate AG is a Swiss vendor focused on case management / case file management ("Fallführung") software for public-sector social services and social institutions. - Primary products: - Tutoris: case management for municipalities/cities/social services and other public-mandate organizations. Official materials position the product to cover workflows across partner and dossier management, document management, tasks, reporting, and related functionality. - e-Case: case management for social institutions, homes ("Heime"), counseling centers, work integration, and similar organizations; offered with modules and interfaces.

Target market and market positioning

Core market is German-speaking Switzerland public administration and social services, with some presence or potential in adjacent German-speaking markets.
Positioning indicates:
- Alignment with Swiss practice and administrative requirements
- Modular product architecture with optional modules
- Integration capability with common Swiss systems (finance/DMS/archive/Outlook)

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