Interactions

Name: Interactions
Brand: Interactions LLC
Rating: 4.5 (28 reviews)

Drive Digital Transformation with our Intelligent Virtual Assistants powered by Conversational AI

Est 2002|Valuation $76.1M|Raised $217M|21 Ref Customers

LinkedIn 16K|Web traffic 3K|FTEs 372

MarketsInteractive Voice Response (IVR)

01Competitive Landscape

Narrative competitive analysis

Areas where Interactions may be advantageous: - Vendor-managed, services-led delivery and operational support for enterprise customers lacking substantial internal conversational AI operations. - Human-in-the-loop guardrails intended to increase accuracy and reduce failed automated interactions in real time. Areas where competitors may have advantages: - Pricing transparency and ability to start with low-commitment pilots: some cloud platforms publish metered pricing and allow rapid prototyping. - Ecosystem and hiring market: larger cloud providers and builder-focused platforms often have broader community resources and a larger pool of practitioner experience. - Consolidation with CCaaS: organizations already invested in a CCaaS provider may prefer CCaaS-native AI features to minimize system sprawl. Competitor positioning and vendor comparison pages should be treated as marketing and evaluated as part of a broader procurement diligence process.

	Interactions (IVA)	Google Dialogflow CX	Kore.ai
Starting Price	Not publicly listed; enterprise/custom; outcome-linked pricing described as shared-success (quote-based)	Public usage pricing (metered rates for text/audio requests)	Pricing typically requires a sales engagement; some marketplace listings exist
Typical Buyer Profile	Enterprises seeking vendor-managed IVA with professional services and human-in-the-loop support	Teams seeking a builder-led, metered platform with transparent pricing	Enterprises seeking a configurable agent platform with connectors and templates
Key Strength	Services-led delivery model and human-in-the-loop approach; vendor-published large outcome claims	Transparent pricing, developer tooling, and broad ecosystem	Platform breadth, templating, and connector ecosystem
Key Weakness	Limited public pricing transparency and limited independent public reviews for the IVA product	May require substantial design/build effort and internal expertise to realize outcomes	Platform breadth may increase implementation complexity and governance needs

01Competitive Landscape

Narrative competitive analysis

Areas where Interactions may be advantageous:

Vendor-managed, services-led delivery and operational support for enterprise customers lacking substantial internal conversational AI operations.
Human-in-the-loop guardrails intended to increase accuracy and reduce failed automated interactions in real time.

Areas where competitors may have advantages:

Pricing transparency and ability to start with low-commitment pilots: some cloud platforms publish metered pricing and allow rapid prototyping.
Ecosystem and hiring market: larger cloud providers and builder-focused platforms often have broader community resources and a larger pool of practitioner experience.
Consolidation with CCaaS: organizations already invested in a CCaaS provider may prefer CCaaS-native AI features to minimize system sprawl.

Competitor positioning and vendor comparison pages should be treated as marketing and evaluated as part of a broader procurement diligence process.

	Interactions (IVA)	Google Dialogflow CX	Kore.ai
Starting Price	Not publicly listed; enterprise/custom; outcome-linked pricing described as shared-success (quote-based)	Public usage pricing (metered rates for text/audio requests)	Pricing typically requires a sales engagement; some marketplace listings exist
Typical Buyer Profile	Enterprises seeking vendor-managed IVA with professional services and human-in-the-loop support	Teams seeking a builder-led, metered platform with transparent pricing	Enterprises seeking a configurable agent platform with connectors and templates
Key Strength	Services-led delivery model and human-in-the-loop approach; vendor-published large outcome claims	Transparent pricing, developer tooling, and broad ecosystem	Platform breadth, templating, and connector ecosystem
Key Weakness	Limited public pricing transparency and limited independent public reviews for the IVA product	May require substantial design/build effort and internal expertise to realize outcomes	Platform breadth may increase implementation complexity and governance needs