Capterra reviews show mixed sentiment:
- A recent review with a low overall rating noted: too many steps to add people, duplicate records when verification is skipped, poor reporting, and paying third parties for functionality available in some competitors.
- Another reviewer described the product as "a solid, simple CRM" with "usually awesome customer support," while also highlighting Outlook-related performance issues for some workflows.
- Older reviews cited historical limitations such as limited browser access and limited Mac support (web access is available in some forms, and a Chrome extension exists).