Ivanti

Name: Ivanti
Brand: Ivanti

Ivanti is an IT operations and security software vendor that delivers ITSM/ESM, unified endpoint management, secure access, and IT asset/patch automation through the Ivanti Neurons platform and modular integrations.

Est 1985|Valuation $1.1B|Raised $4.4B|67 Ref Customers

LinkedIn 134K|Website|Web traffic 19K|FTEs 2,985

MarketsVulnerability Management IT Asset Management (ITAM)Endpoint Management (UEM)

Published Oct 20, 2026

01Common complaints

1. If an organization wants a simpler ITSM with predictable pricing and faster self-implementation - Alternatives: Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus. 2. If the organization is standardizing on Microsoft and wants a native-first endpoint management experience - Alternative: Microsoft Intune (often operationally efficient for Microsoft-centric environments). 3. If the organization requires a cloud-native ZTNA/SASE architecture and intends to minimize VPN appliance exposure - Alternatives: Zscaler Private Access, Netskope, Palo Alto Prisma Access (depending on architecture and risk posture). 4. If the organization expects top-tier reporting with minimal customization - Some reviews indicate Ivanti ITSM reporting may require additional work; plataformas with built-in advanced reporting may be a better fit. 5. If the organization cannot allocate administrative or engineering resources - Multiple reviews indicate that skilled personnel are often needed to achieve desired automation, integrations, and upgrades.

Deal disqualifiers (poor fit)

Requirement for fully transparent, self-serve pricing and rapid procurement
Lack of internal administrative resources and a preference for minimal ongoing administration
Requirement for fully featured ITSM reporting out of the box without additional BI work
Low tolerance for edge-appliance security patch urgency (for Connect Secure use cases)

Commonly cited limitations

Reporting effectiveness and SLA-tracking difficulties in ITSM
Performance and search complaints in some ITSM contexts
Documentation lagging behind the latest versions for some endpoint products
UI and navigation complexity reported in some UEM/endpoint reviews

Security-related limitations and risk management considerations

Repeated high-severity vulnerability cycles in Ivanti perimeter and endpoint products increase patch urgency, monitoring requirements, and audit scrutiny.

Roadmap and future features

Ivanti publishes ongoing Neurons messaging around automation and integrations; however, specific roadmap commitments and timelines are not consistently public. Organizations that consider roadmap alignment a purchase driver should request roadmap briefings under NDA.

02Why they buy

Unique selling points supported by customer feedback and reviews

High configurability and customization of workflows and portal experiences, cited in multiple user reviews.
A broad functional footprint covering ITSM, endpoint, and secure access under a single vendor relationship.

Unique selling points that are vendor claims and require validation

Automation capabilities marketed as "self-healing" and features described as AI-driven remediation: require demonstration, metrics, and reference validation.
Statements that implementations can be completed in weeks: plausible for minimally customized deployments, but complex enterprise projects should be validated with SOWs and references.

Areas where competitors have clear advantages

ServiceNow: ecosystem depth and enterprise workflow maturity.
Atlassian Jira Service Management: marketplace breadth and pricing transparency.
Microsoft Intune: native integration with Microsoft identity and device management.

03Field reports

Below are representative excerpts and summary themes (positive and negative) from review platforms and community discussions. Note: some review platforms include incentivized reviews; treat such samples accordingly. Ivanti publishes multiple customer case studies across industries such as healthcare and higher education. These provide insight into deployment patterns, but: - Most metrics in vendor case studies are vendor-provided and may not disclose baselines, measurement methodologies, or counterfactuals. - Organizations evaluating Ivanti should request: - Reference calls with customers in relevant industries - Implementation timeline details (resource allocation, number of administrators) - Post-go-live operational metrics (tickets per agent, automation rates) Examples of themes in vendor-promoted case studies: - Consolidation of multiple service desks into a single platform - Improved visibility into IT components - Streamlining operations through automation

Review platforms (G2, Capterra, TrustRadius)

G2 — Ivanti product suite rating snapshot - Ivanti’s seller and product pages are generally well rated on G2 with substantial review volume. G2 — Ivanti Neurons for UEM (example negative themes) - Some reviewers highlight challenges with navigation, describe interfaces as cluttered, and report automation processes encountering errors that require manual intervention. G2 — Ivanti Endpoint Manager (balanced themes) - Reported positives include security management capabilities, relatively quick deployments in some environments, and automation that reduces manual effort. - Reported negatives include gaps in updated documentation for previous versions, limitations in reporting, and some UI display issues. G2 — Ivanti Connect Secure (balanced themes) - Some reviews describe the product as effective for remote user VPN connections and for restricting unauthorized access; other reviews report disconnection issues, slow connections, and complaints about bugs, updates, and support wait times. Capterra — Ivanti Neurons for ITSM - Ratings observed on Capterra place the product in a moderately rated band; ease-of-use metrics are lower in some samples, suggesting usability or learning curve considerations. TrustRadius — Ivanti Neurons for ITSM (balanced excerpts) - Pros commonly cited: ticket logging and escalation, self-service portal features, knowledgebase, and workflow customization. - Cons commonly cited: reporting limitations, SLA-tracking difficulties, performance/search issues, and documentation clarity gaps.

Community / social proof (Reddit)

An anecdote describes a user unable to download Windows patches for an extended period and encountering vague support interactions without a clear ETA; this represents an operational risk signal.
Security-focused discussions reference advisories and vulnerabilities related to Connect Secure zero-days and exploitation activity.

Why organizations choose Ivanti (common motifs)

Preference for a vendor that covers ITSM, endpoint, and secure access under one vendor relationship
Customization capability via workflow builders and adaptable configuration
Established footprint among organizations with legacy LANDesk/HEAT/Pulse Secure environments

Why some customers leave / churn risk factors

Based on review complaints and community commentary, churn risk factors include:

Support experience variability (slow response times, long waits)
Platform complexity and the administrative learning curve
Reporting limitations that prompt teams to use external BI tools or competitors
For secure access use cases: organizational preference to move away from edge appliances toward cloud-native ZTNA/SASE models

04Best fit

Company sizes

Mid-market to enterprise organizations, particularly where IT needs span endpoints, service desk, and secure access.

Industries

Healthcare
Higher education
Government / public sector (note that secure access scrutiny can affect procurement)
Financial services
Large distributed enterprises with remote workforces

Roles and personas

Decision makers: CIO, VP IT, Head of IT Operations, CISO (for secure access and exposure management)
Buyers/influencers: ITSM platform owners, endpoint engineering, security operations, enterprise architects
End users: service desk agents, desktop support, SOC analysts (for exposure workflows)

Pain points Ivanti addresses

Disconnected tools across ticketing, patching, and asset inventory
Manual remediation processes and slow mean time to resolution
Limited asset visibility and governance
Need for workflow automation spanning IT and security teams

Qualification criteria (good fit)

The organization can staff or contract experienced administrators for ITSM workflows and integrations
The organization requires a high degree of platform customization to match internal processes
The organization values consolidating vendors to connect endpoint and security telemetry into service workflows

05The pitch

What the product does (objective value proposition)

Ivanti is a broad IT operations and security software vendor primarily recognized for: - IT Service Management (ITSM) / Enterprise Service Management (ESM) (ticketing, workflows, CMDB, service catalog) - Unified Endpoint Management (UEM) / Endpoint Management & Patch (device lifecycle, software distribution, compliance) - Secure access / VPN & Zero Trust access (notably Ivanti Connect Secure and its product lineage) - IT Asset Management (ITAM) and exposure/patch automation under the Ivanti Neurons product family Ivanti describes Ivanti Neurons as an automation and analytics layer connecting ITSM, endpoint management, and security workflows (for example, automated remediation and auto-ticketing). The platform includes integrations (ServiceNow, Microsoft, Okta, Tenable, CrowdStrike, etc.) via a marketplace and APIs; available functionality is module-dependent and varies by purchased components.

Target market and market positioning

Primary audience: mid-market to enterprise IT organizations and security teams needing ITSM, endpoint management, and secure access from a single vendor relationship.
Positioning: a consolidated offering for IT and security operations and the digital employee experience.
A practical buying pattern seen in reviews: Ivanti often wins where teams want deep customization and/or already have a legacy Ivanti/LANDesk/HEAT/Pulse footprint.

Get a comprehensive analysis of Ivanti including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →

Published Oct 20, 2026

01Common complaints

If an organization wants a simpler ITSM with predictable pricing and faster self-implementation
- Alternatives: Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus.
If the organization is standardizing on Microsoft and wants a native-first endpoint management experience
- Alternative: Microsoft Intune (often operationally efficient for Microsoft-centric environments).
If the organization requires a cloud-native ZTNA/SASE architecture and intends to minimize VPN appliance exposure
- Alternatives: Zscaler Private Access, Netskope, Palo Alto Prisma Access (depending on architecture and risk posture).
If the organization expects top-tier reporting with minimal customization
- Some reviews indicate Ivanti ITSM reporting may require additional work; plataformas with built-in advanced reporting may be a better fit.
If the organization cannot allocate administrative or engineering resources
- Multiple reviews indicate that skilled personnel are often needed to achieve desired automation, integrations, and upgrades.

Deal disqualifiers (poor fit)

Requirement for fully transparent, self-serve pricing and rapid procurement
Lack of internal administrative resources and a preference for minimal ongoing administration
Requirement for fully featured ITSM reporting out of the box without additional BI work
Low tolerance for edge-appliance security patch urgency (for Connect Secure use cases)

Commonly cited limitations

Reporting effectiveness and SLA-tracking difficulties in ITSM
Performance and search complaints in some ITSM contexts
Documentation lagging behind the latest versions for some endpoint products
UI and navigation complexity reported in some UEM/endpoint reviews

Security-related limitations and risk management considerations

Repeated high-severity vulnerability cycles in Ivanti perimeter and endpoint products increase patch urgency, monitoring requirements, and audit scrutiny.

Roadmap and future features

02Why they buy

Unique selling points supported by customer feedback and reviews

High configurability and customization of workflows and portal experiences, cited in multiple user reviews.
A broad functional footprint covering ITSM, endpoint, and secure access under a single vendor relationship.

Unique selling points that are vendor claims and require validation

Automation capabilities marketed as "self-healing" and features described as AI-driven remediation: require demonstration, metrics, and reference validation.
Statements that implementations can be completed in weeks: plausible for minimally customized deployments, but complex enterprise projects should be validated with SOWs and references.

Areas where competitors have clear advantages

ServiceNow: ecosystem depth and enterprise workflow maturity.
Atlassian Jira Service Management: marketplace breadth and pricing transparency.
Microsoft Intune: native integration with Microsoft identity and device management.

03Field reports

Ivanti publishes multiple customer case studies across industries such as healthcare and higher education. These provide insight into deployment patterns, but:

Most metrics in vendor case studies are vendor-provided and may not disclose baselines, measurement methodologies, or counterfactuals.
Organizations evaluating Ivanti should request:
- Reference calls with customers in relevant industries
- Implementation timeline details (resource allocation, number of administrators)
- Post-go-live operational metrics (tickets per agent, automation rates)

Examples of themes in vendor-promoted case studies:

Consolidation of multiple service desks into a single platform
Improved visibility into IT components
Streamlining operations through automation

Review platforms (G2, Capterra, TrustRadius)

G2 — Ivanti product suite rating snapshot

Ivanti’s seller and product pages are generally well rated on G2 with substantial review volume.

G2 — Ivanti Neurons for UEM (example negative themes)

Some reviewers highlight challenges with navigation, describe interfaces as cluttered, and report automation processes encountering errors that require manual intervention.

G2 — Ivanti Endpoint Manager (balanced themes)

Reported positives include security management capabilities, relatively quick deployments in some environments, and automation that reduces manual effort.
Reported negatives include gaps in updated documentation for previous versions, limitations in reporting, and some UI display issues.

G2 — Ivanti Connect Secure (balanced themes)

Some reviews describe the product as effective for remote user VPN connections and for restricting unauthorized access; other reviews report disconnection issues, slow connections, and complaints about bugs, updates, and support wait times.

Capterra — Ivanti Neurons for ITSM

Ratings observed on Capterra place the product in a moderately rated band; ease-of-use metrics are lower in some samples, suggesting usability or learning curve considerations.

TrustRadius — Ivanti Neurons for ITSM (balanced excerpts)

Pros commonly cited: ticket logging and escalation, self-service portal features, knowledgebase, and workflow customization.
Cons commonly cited: reporting limitations, SLA-tracking difficulties, performance/search issues, and documentation clarity gaps.

Community / social proof (Reddit)

An anecdote describes a user unable to download Windows patches for an extended period and encountering vague support interactions without a clear ETA; this represents an operational risk signal.
Security-focused discussions reference advisories and vulnerabilities related to Connect Secure zero-days and exploitation activity.

Why organizations choose Ivanti (common motifs)

Preference for a vendor that covers ITSM, endpoint, and secure access under one vendor relationship
Customization capability via workflow builders and adaptable configuration
Established footprint among organizations with legacy LANDesk/HEAT/Pulse Secure environments

Why some customers leave / churn risk factors

Based on review complaints and community commentary, churn risk factors include:

Support experience variability (slow response times, long waits)
Platform complexity and the administrative learning curve
Reporting limitations that prompt teams to use external BI tools or competitors
For secure access use cases: organizational preference to move away from edge appliances toward cloud-native ZTNA/SASE models

04Best fit

Company sizes

Mid-market to enterprise organizations, particularly where IT needs span endpoints, service desk, and secure access.

Industries

Healthcare
Higher education
Government / public sector (note that secure access scrutiny can affect procurement)
Financial services
Large distributed enterprises with remote workforces

Roles and personas

Decision makers: CIO, VP IT, Head of IT Operations, CISO (for secure access and exposure management)
Buyers/influencers: ITSM platform owners, endpoint engineering, security operations, enterprise architects
End users: service desk agents, desktop support, SOC analysts (for exposure workflows)

Pain points Ivanti addresses

Disconnected tools across ticketing, patching, and asset inventory
Manual remediation processes and slow mean time to resolution
Limited asset visibility and governance
Need for workflow automation spanning IT and security teams

Qualification criteria (good fit)

The organization can staff or contract experienced administrators for ITSM workflows and integrations
The organization requires a high degree of platform customization to match internal processes
The organization values consolidating vendors to connect endpoint and security telemetry into service workflows

05The pitch

What the product does (objective value proposition)

Ivanti is a broad IT operations and security software vendor primarily recognized for:

IT Service Management (ITSM) / Enterprise Service Management (ESM) (ticketing, workflows, CMDB, service catalog)
Unified Endpoint Management (UEM) / Endpoint Management & Patch (device lifecycle, software distribution, compliance)
Secure access / VPN & Zero Trust access (notably Ivanti Connect Secure and its product lineage)
IT Asset Management (ITAM) and exposure/patch automation under the Ivanti Neurons product family

Ivanti describes Ivanti Neurons as an automation and analytics layer connecting ITSM, endpoint management, and security workflows (for example, automated remediation and auto-ticketing). The platform includes integrations (ServiceNow, Microsoft, Okta, Tenable, CrowdStrike, etc.) via a marketplace and APIs; available functionality is module-dependent and varies by purchased components.

Target market and market positioning

Primary audience: mid-market to enterprise IT organizations and security teams needing ITSM, endpoint management, and secure access from a single vendor relationship.
Positioning: a consolidated offering for IT and security operations and the digital employee experience.
A practical buying pattern seen in reviews: Ivanti often wins where teams want deep customization and/or already have a legacy Ivanti/LANDesk/HEAT/Pulse footprint.

Get a comprehensive analysis of Ivanti including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →