Moveworks

Name: Moveworks
Brand: Moveworks
Rating: 4.5 (169 reviews)

Leader

The AI Assistant platform for your entire workforce to search and act across business applications.

Est 2016|Valuation $2.4B|Raised $308.1M|122 Ref Customers

LinkedIn 86K|Web traffic 31K|FTEs 720|HQ Mountain View, California, US

MarketsIT Service Desk (ITSM)

Platform CoversSelf-Service FAQ / Knowledge Base AI Assistant Workflow Automation

01Competitive Landscape

Competitive Landscape

| Aspect | Moveworks | Atomicwork | Aisera | |--------|-----------|------------|-------| | Starting Price | Custom quote (no public list price) | Published starting tier (vendor-published) | Custom quote (no public list price) | | Best For | Large enterprises, particularly those standardized on ServiceNow and requiring a conversational interface integrated with ITSM/ESM | Teams seeking published entry pricing and outcome-based consumption options | Enterprises seeking an independent automation platform with broad automation ambitions | | Key Strength | Conversational interface integrated with ticketing and knowledge systems; reported end-user adoption in multiple enterprises | Transparent published starting point and outcome-based pricing options in some offerings | Independent positioning relative to ServiceNow ownership; broad automation feature set in some offerings | | Key Weakness | Pricing opacity; value dependent on knowledge/data readiness; community-reported questions about BYO-LLM and embedding flexibility | Outcome models can complicate forecasting without clear baselining; enterprise plans still typically custom | Pricing opacity for enterprise tiers; implementation effort and governance overhead reported in some evaluations | - Direct competitors and key differentiators - ServiceNow Now Assist / Virtual Agent: native platform control and direct ITSM workflow integration for organizations already on ServiceNow. - Atomicwork: published starting pricing and outcome-based commercial options; positioned to operate on top of existing ITSM in some configurations. - Aisera: positioned as an independent alternative with automation breadth; often compared in enterprise shortlists. - Feature comparison: areas of relative strength and risk - Strengths: conversational agent with integrated search and actions across systems (notably ServiceNow) and a user-facing chat interface accessible via Slack/Teams. - Risk areas: inconsistent results for deep company context queries unless knowledge sources are well curated; verify extensibility and BYO-LLM options against contractual terms. - Pricing comparison: value vs alternatives - Moveworks: enterprise, sales-led pricing model with custom quotes and likely higher minimum commitments. - Alternatives: some competitors publish starting tiers that facilitate pilot budgeting; commercial models vary and should be validated per use case. - Market share and adoption trends - The vendor reports a sizable portfolio of enterprise customers and a large user footprint; these are vendor-reported figures. The acquisition by a major ITSM vendor indicates strategic emphasis on embedding conversational/agent layers within enterprise IT automation stacks. - When customers choose competitors - Organizations that are not focused on a ServiceNow-centric architecture or that require transparent, self-serve pricing and rapid pilot options may select alternatives.

01Competitive Landscape

Competitive Landscape

Aspect	Moveworks	Atomicwork	Aisera
Starting Price	Custom quote (no public list price)	Published starting tier (vendor-published)	Custom quote (no public list price)
Best For	Large enterprises, particularly those standardized on ServiceNow and requiring a conversational interface integrated with ITSM/ESM	Teams seeking published entry pricing and outcome-based consumption options	Enterprises seeking an independent automation platform with broad automation ambitions
Key Strength	Conversational interface integrated with ticketing and knowledge systems; reported end-user adoption in multiple enterprises	Transparent published starting point and outcome-based pricing options in some offerings	Independent positioning relative to ServiceNow ownership; broad automation feature set in some offerings
Key Weakness	Pricing opacity; value dependent on knowledge/data readiness; community-reported questions about BYO-LLM and embedding flexibility	Outcome models can complicate forecasting without clear baselining; enterprise plans still typically custom	Pricing opacity for enterprise tiers; implementation effort and governance overhead reported in some evaluations

Direct competitors and key differentiators
- ServiceNow Now Assist / Virtual Agent: native platform control and direct ITSM workflow integration for organizations already on ServiceNow.
- Atomicwork: published starting pricing and outcome-based commercial options; positioned to operate on top of existing ITSM in some configurations.
- Aisera: positioned as an independent alternative with automation breadth; often compared in enterprise shortlists.
Feature comparison: areas of relative strength and risk
- Strengths: conversational agent with integrated search and actions across systems (notably ServiceNow) and a user-facing chat interface accessible via Slack/Teams.
- Risk areas: inconsistent results for deep company context queries unless knowledge sources are well curated; verify extensibility and BYO-LLM options against contractual terms.
Pricing comparison: value vs alternatives
- Moveworks: enterprise, sales-led pricing model with custom quotes and likely higher minimum commitments.
- Alternatives: some competitors publish starting tiers that facilitate pilot budgeting; commercial models vary and should be validated per use case.
Market share and adoption trends
- The vendor reports a sizable portfolio of enterprise customers and a large user footprint; these are vendor-reported figures. The acquisition by a major ITSM vendor indicates strategic emphasis on embedding conversational/agent layers within enterprise IT automation stacks.
When customers choose competitors
- Organizations that are not focused on a ServiceNow-centric architecture or that require transparent, self-serve pricing and rapid pilot options may select alternatives.

Aspect

Moveworks

Atomicwork

Aisera

Starting Price

Custom quote (no public list price)

Published starting tier (vendor-published)

Custom quote (no public list price)

Best For

Large enterprises, particularly those standardized on ServiceNow and requiring a conversational interface integrated with ITSM/ESM

Teams seeking published entry pricing and outcome-based consumption options

Enterprises seeking an independent automation platform with broad automation ambitions

Key Strength

Conversational interface integrated with ticketing and knowledge systems; reported end-user adoption in multiple enterprises

Transparent published starting point and outcome-based pricing options in some offerings

Independent positioning relative to ServiceNow ownership; broad automation feature set in some offerings

Key Weakness

Pricing opacity; value dependent on knowledge/data readiness; community-reported questions about BYO-LLM and embedding flexibility

Outcome models can complicate forecasting without clear baselining; enterprise plans still typically custom

Pricing opacity for enterprise tiers; implementation effort and governance overhead reported in some evaluations