Mquadr.at

Name: Mquadr.at
Brand: mquadr.at software engineering & consulting GmbH

Mquadr.at is a provider of white-label digital self-service software that enables telecommunications operators and utilities to deliver mobile and web apps for onboarding, home Internet/Wi‑Fi setup, troubleshooting, and basic device management to end customers.

Est 2000|61 Ref Customers

LinkedIn 393|Website|FTEs 6|HQ Vienna, Vienna, AT

MarketsSelf-Service FAQ / Knowledge Base

Published Oct 15, 2026

01Common complaints

If you require strong third-party review volume before purchase
- If your buying process depends heavily on Gartner Peer Insights / G2 / TrustRadius volumes of reviews, mquadr.at appears to have limited product-level presence and review volume on these platforms (at least from accessible sources).
If you need a full BSS/CRM stack rather than an app/self-care layer
- If you want self-care tightly coupled with billing/CRM/order management in a single vendor suite, Comarch/Amdocs/Netcracker-style platforms may be a better primary vendor choice.
If you must have transparent pricing and self-serve procurement
- mquadr.at does not publish public pricing; if you need quick, online procurement, a horizontal customer portal platform or smaller SaaS vendors with listed tiers may be more appropriate.
If security/compliance certifications must be publicly documented
- If your procurement team requires public proof of SOC 2 Type II or ISO 27001, the lack of public documentation is a potential blocker unless the vendor can provide artifacts under NDA quickly.
If your primary issue is network quality, not home-network setup
- Self-care apps can help with in-home diagnostics and education, but they cannot fix last-mile outages or capacity constraints. In such cases, network investment and proactive outage communication tools may have higher ROI.
Limited public evidence base
- Lack of accessible third-party product reviews and limited independent analyst coverage make it difficult to validate outcomes (call deflection, NPS lift, reduced truck rolls) beyond vendor claims.
Security documentation transparency
- Security certifications and detailed enterprise security features are not clearly published.
Vendor market leadership claims
- The vendor asserts market leadership in Europe for telco digital self-service; however, an independently verifiable methodology (market definition, revenue share, install base) was not found in accessible public sources.
Potential implementation constraints
- Integration into ISP systems may be optional in theory but frequently necessary for effective self-service (account context, device management, authentication), increasing complexity.
Roadmap visibility
- No public, time-bound roadmap with committed dates was found in the accessed sources.

- If you require strong third-party review volume before purchase - If your buying process depends heavily on Gartner Peer Insights / G2 / TrustRadius volumes of reviews, mquadr.at appears to have limited product-level presence and review volume on these platforms (at least from accessible sources). - If you need a full BSS/CRM stack rather than an app/self-care layer - If you want self-care tightly coupled with billing/CRM/order management in a single vendor suite, Comarch/Amdocs/Netcracker-style platforms may be a better primary vendor choice. - If you must have transparent pricing and self-serve procurement - mquadr.at does not publish public pricing; if you need quick, online procurement, a horizontal customer portal platform or smaller SaaS vendors with listed tiers may be more appropriate. - If security/compliance certifications must be publicly documented - If your procurement team requires public proof of SOC 2 Type II or ISO 27001, the lack of public documentation is a potential blocker unless the vendor can provide artifacts under NDA quickly. - If your primary issue is network quality, not home-network setup - Self-care apps can help with in-home diagnostics and education, but they cannot fix last-mile outages or capacity constraints. In such cases, network investment and proactive outage communication tools may have higher ROI. - Limited public evidence base - Lack of accessible third-party product reviews and limited independent analyst coverage make it difficult to validate outcomes (call deflection, NPS lift, reduced truck rolls) beyond vendor claims. - Security documentation transparency - Security certifications and detailed enterprise security features are not clearly published. - Vendor market leadership claims - The vendor asserts market leadership in Europe for telco digital self-service; however, an independently verifiable methodology (market definition, revenue share, install base) was not found in accessible public sources. - Potential implementation constraints - Integration into ISP systems may be optional in theory but frequently necessary for effective self-service (account context, device management, authentication), increasing complexity. - Roadmap visibility - No public, time-bound roadmap with committed dates was found in the accessed sources.

Deal disqualifiers: what makes a POOR fit

A small ISP with limited integration resources and a preference for off-the-shelf SaaS with transparent pricing.
A buyer requiring published SOC 2 / ISO 27001 certificates as an upfront procurement requirement.

02Why they buy

unique selling points that are supported by official positioning (but not independently validated)
- Focus on self-service from the end user’s perspective by being installed on the customer’s device (mobile/PC) and interacting with home-network devices.
- Vendor-stated hardware coverage (500+ models) and standardized protocol integrations.
- White-label customization and positioning for relatively short implementation timelines.
Where competitors may have clearer advantages
- Larger suite vendors often publish more security/compliance collateral and have broader third-party review footprints.
- BSS suite vendors may offer more unified customer/account/billing context inside self-care without multi-vendor integration.

- unique selling points that are supported by official positioning (but not independently validated) - Focus on self-service from the end user’s perspective by being installed on the customer’s device (mobile/PC) and interacting with home-network devices. - Vendor-stated hardware coverage (500+ models) and standardized protocol integrations. - White-label customization and positioning for relatively short implementation timelines. - Where competitors may have clearer advantages - Larger suite vendors often publish more security/compliance collateral and have broader third-party review footprints. - BSS suite vendors may offer more unified customer/account/billing context inside self-care without multi-vendor integration.

03Field reports

Availability caveat (important)

Traditional B2B software review platforms (G2, TrustRadius, Gartner Peer Insights) appear to have limited or no meaningful product-level review coverage for “mquadr.at” or “m2suite” in accessible sources.
mquadr.at is primarily a B2B2C white-label provider (ISPs deploy branded apps to their consumers). Public reviews often appear under the ISP’s branded app (e.g., “My Swisscom Assistant,” “Proximus Home Optimizer”), not under “mquadr.at” itself.

Review platforms (attempted)

Gartner Peer Insights
- Attempted but inaccessible for mquadr.at-specific listing/reviews in the collected sources (only Gartner general pages surfaced).
G2
- No mquadr.at product listing or meaningful reviews were found in this run.
TrustRadius
- No mquadr.at product listing or meaningful reviews were found in this run.
Trustburn
- A Trustburn page exists for the company, but it did not provide high-quality, attributable customer product feedback in the excerpted accessible content.

- Gartner Peer Insights - Attempted but inaccessible for mquadr.at-specific listing/reviews in the collected sources (only Gartner general pages surfaced). - G2 - No mquadr.at product listing or meaningful reviews were found in this run. - TrustRadius - No mquadr.at product listing or meaningful reviews were found in this run. - Trustburn - A Trustburn page exists for the company, but it did not provide high-quality, attributable customer product feedback in the excerpted accessible content.

Community/Social (attempted)

Reddit / HackerNews
- No substantive Reddit threads specifically discussing “mquadr.at” or “m2suite” as a vendor/product were found in this run.
- HackerNews search did not surface relevant discussions in the collected sources.

Vendor-published testimonial snippets

A vendor-published customer comment on the Sunrise customer page includes the following: "From the first offer all the way to last minute change requests - mquadr.at has always been brilliant in its flexibility, convincing advice, and with short implementation times."
Customers highlighted in official/press sources include major European telcos/ISPs (Swisscom, Proximus, A1 Telekom Austria, and others referenced in acquisition-related press).

Employee reviews (contextual, not product reviews)

Kununu (employer review site) reports an above-average employer rating with a modest review footprint, highlighting positives like equality, teamwork, and working conditions, with career development/education indicated as an area for improvement.

Negative feedback / complaints (limits)

Direct product-specific negative reviews about m2suite were not found in accessible third-party sources during this run.
Some community threads criticize Proximus (an ISP customer) for service issues and problems with their consumer app experience. These are not direct evidence that mquadr.at’s software is the root cause, but they are relevant to the environment in which white-label self-care apps are judged (end users often attribute issues to the branded app regardless of whether the issue is ISP back-end, line quality, or device-specific).

- Direct product-specific negative reviews about m2suite were not found in accessible third-party sources during this run. - Some community threads criticize Proximus (an ISP customer) for service issues and problems with their consumer app experience. These are not direct evidence that mquadr.at’s software is the root cause, but they are relevant to the environment in which white-label self-care apps are judged (end users often attribute issues to the branded app regardless of whether the issue is ISP back-end, line quality, or device-specific).

Case Studies

Swisscom — “My Swisscom Assistant” (vendor-published)
- mquadr.at states that “My Swisscom Assistant” is based on m2suite and includes features such as Wi‑Fi channel optimization and other onboarding/troubleshooting functions.
- Critical evaluation
  - This is vendor-published; quantified outcomes (support call reduction, NPS lift) are not presented in the accessible case pages reviewed.
Proximus — “Home Optimizer” (vendor-published + external confirmation)
- mquadr.at describes Proximus Home Optimizer as an extensive self-care solution based on m2suite mobile.
- Proximus annual reporting references the launch of a Home Optimizer app as part of customer experience initiatives.
- Critical evaluation
  - Public sources confirm the app exists and is part of Proximus initiatives, but they do not independently quantify mquadr.at’s contribution to reduced support costs or improved customer satisfaction.
Utilities — m2suite go / “m2go” with SIV.AG (vendor-published)
- Feature set includes meter readings, consumption overview, payments, invoices, push notifications.
- Positioning emphasizes integration into the SIV.AG ecosystem (e.g., kVASy ERP).
- Critical evaluation
  - The public page is descriptive; it does not include measurable deployment outcomes such as adoption rates, call deflection, or billing self-service completion rates.
Enterprise solutions (historical example: a small number of enterprise accounts)
- mquadr.at described in an older news post securing a small number of enterprise accounts for m2connectionmanager and m2selfrepair.
- Critical evaluation
  - The post describes intended benefits (roaming cost reduction, reduced tickets/downtime) but does not provide named customers, verified metrics, or independent validation.

- Swisscom — “My Swisscom Assistant” (vendor-published) - mquadr.at states that “My Swisscom Assistant” is based on m2suite and includes features such as Wi‑Fi channel optimization and other onboarding/troubleshooting functions. - Critical evaluation - This is vendor-published; quantified outcomes (support call reduction, NPS lift) are not presented in the accessible case pages reviewed. - Proximus — “Home Optimizer” (vendor-published + external confirmation) - mquadr.at describes Proximus Home Optimizer as an extensive self-care solution based on m2suite mobile. - Proximus annual reporting references the launch of a Home Optimizer app as part of customer experience initiatives. - Critical evaluation - Public sources confirm the app exists and is part of Proximus initiatives, but they do not independently quantify mquadr.at’s contribution to reduced support costs or improved customer satisfaction. - Utilities — m2suite go / “m2go” with SIV.AG (vendor-published) - Feature set includes meter readings, consumption overview, payments, invoices, push notifications. - Positioning emphasizes integration into the SIV.AG ecosystem (e.g., kVASy ERP). - Critical evaluation - The public page is descriptive; it does not include measurable deployment outcomes such as adoption rates, call deflection, or billing self-service completion rates. - Enterprise solutions (historical example: a small number of enterprise accounts) - mquadr.at described in an older news post securing a small number of enterprise accounts for m2connectionmanager and m2selfrepair. - Critical evaluation - The post describes intended benefits (roaming cost reduction, reduced tickets/downtime) but does not provide named customers, verified metrics, or independent validation.

04Best fit

Company sizes

ISPs / telcos
- Mid-market to large providers serving a very large broadband customer base (inferred from references to major European ISPs such as Proximus).
Utilities
- Municipal utilities and supply companies (energy/water) that need a branded customer engagement app and already use (or are considering) SIV.AG ERP.

Industries and verticals where adoption is strongest

Telecommunications / broadband ISPs / mobile network operators.
Energy and water utilities (via the SIV.AG collaboration).

Roles and personas

Decision makers
- VP/Head of Customer Care, Customer Experience (CX)
- Head of Digital Channels / Mobile Apps
- CTO / Head of OSS/BSS Integration
- Product owners for broadband and Wi‑Fi services
End users
- ISP customers (consumers) using the branded self-care app
- Utility customers using m2suite go features (meter readings, bills)
- Field technicians (where technician mode/features exist)

- Decision makers - VP/Head of Customer Care, Customer Experience (CX) - Head of Digital Channels / Mobile Apps - CTO / Head of OSS/BSS Integration - Product owners for broadband and Wi‑Fi services - End users - ISP customers (consumers) using the branded self-care app - Utility customers using m2suite go features (meter readings, bills) - Field technicians (where technician mode/features exist)

Pain points and challenges the product addresses

Reduce call center volume and average handle time.
Reduce truck rolls and modem exchanges.
Improve perceived service quality (Wi‑Fi setup and optimization is a common pain point).

Qualification criteria: what makes a GREAT fit

The ISP has a substantial volume of Wi‑Fi/home network-related support contacts.
The ISP prefers a white-label branded app rather than building everything in-house.
The ISP has the willingness and resources to integrate with backend systems (authentication, device management/ACS, etc.).

05The pitch

What the product does (core value proposition in objective terms)

mquadr.at builds digital self-service software primarily for telecommunications providers (telcos/ISPs) to help their end customers set up, manage, troubleshoot, and optimize home Internet/Wi‑Fi and connected devices with reduced dependence on call centers or field technicians.
The flagship product family is branded as “m2suite” (not always presented as a single SKU; it appears as a suite of modules/apps used in white-label deployments). The public product overview highlights:
- m2suite mobile (Android & iOS) for ISP end-customer self-service and home network support.
- m2suite go (white-label app) for municipal utilities and supply companies (energy/water) to offer customer self-service around contracts, meter readings, bills, and notifications.
mquadr.at also references enterprise-oriented software lines (historically) such as m2connectionmanager and m2selfrepair, positioned as tools to reduce internal IT support load.

- mquadr.at builds digital self-service software primarily for telecommunications providers (telcos/ISPs) to help their end customers set up, manage, troubleshoot, and optimize home Internet/Wi‑Fi and connected devices with reduced dependence on call centers or field technicians. - The flagship product family is branded as “m2suite” (not always presented as a single SKU; it appears as a suite of modules/apps used in white-label deployments). The public product overview highlights: - m2suite mobile (Android & iOS) for ISP end-customer self-service and home network support. - m2suite go (white-label app) for municipal utilities and supply companies (energy/water) to offer customer self-service around contracts, meter readings, bills, and notifications. - mquadr.at also references enterprise-oriented software lines (historically) such as m2connectionmanager and m2selfrepair, positioned as tools to reduce internal IT support load.

Target market and market positioning

Primary target market:
- Telecom operators and Internet service providers (ISPs) that intend to reduce support costs (calls, truck rolls, modem swaps) and improve customer satisfaction/NPS through digital self-care and guided troubleshooting.
Secondary/adjacent target market:
- Utilities (municipal utilities / supply companies), via m2suite go / “m2go” in cooperation with SIV.AG, positioned as a customer portal app for billing/consumption/meter readings and communications.
Market positioning (as stated by vendor)
- The vendor describes itself as a European provider of digital self-service solutions for the telco industry and asserts a significant presence in Europe.

- Primary target market: - Telecom operators and Internet service providers (ISPs) that intend to reduce support costs (calls, truck rolls, modem swaps) and improve customer satisfaction/NPS through digital self-care and guided troubleshooting. - Secondary/adjacent target market: - Utilities (municipal utilities / supply companies), via m2suite go / “m2go” in cooperation with SIV.AG, positioned as a customer portal app for billing/consumption/meter readings and communications. - Market positioning (as stated by vendor) - The vendor describes itself as a European provider of digital self-service solutions for the telco industry and asserts a significant presence in Europe.

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