Village

Consider alternatives when:

• Independently verified security/compliance artifacts (SOC 2 Type II report, ISO 27001 certificate, penetration test summaries) are required as a procurement prerequisite.
• You represent an enterprise health system requiring SSO/SAML, SCIM provisioning, formal uptime SLAs, and deep integration support (FHIR/HL7/EDI) documented publicly.
• You require a mature, widely reviewed EHR/practice management system with an extensive third-party review history.
• You are outside the currently stated service geography and need an established local provider network immediately.
• Your primary need is a traditional EHR without care-team collaboration or family-facing features; specialist EHR vendors may fit better.

• Limited third-party review footprint (TrustRadius indicates insufficient reviews; no clear G2 or Gartner product listing accessible).
• Compliance ambiguity: The Privacy Policy notes Village may not be a HIPAA-covered entity while Terms and marketing describe HIPAA-oriented tools; this requires legal review for covered entities to determine BAA needs and data flow responsibilities.
• Geographic limitation: public statements indicate current coverage in Southern California with expansion planned.

• A parent testimonial on the homepage expresses that Village changed how they manage their child's care and reduced the need for a family member to coordinate between providers (attributed on the site to a named individual; not independently verified).
• A provider testimonial on the provider features page states the platform reduced the need for manual coordination and supports real-time collaboration, photos, videos, and updates in a single place (attributed on the site; not independently verified).

Note: These items are vendor-controlled marketing content and should be treated as such in procurement evaluation.

• The vendor's homepage claims families can find rates often substantially lower than traditional clinic-based services. No methodology, sample size, or comparison definition was provided publicly; this should be treated as a marketing statement unless substantiated.
• Job listings referencing Village describe AI-assisted documentation features intended to reduce documentation time and list advertised compensation ranges; these are recruiting statements and may not generalize to all users.

Methodology gaps: No public ROI model, peer-reviewed outcomes, or third-party audits of cost savings or clinical outcomes were located.

• Small-to-mid pediatric therapy practices (small practices with a modest number of clinicians) in Southern California that want:
  • a modern mobile-first workflow,
  • centralized family collaboration,
  • potential referral flow via a marketplace.
• Independent pediatric therapists (OT/PT/SLP) seeking to grow caseloads and open to insurance workflows supported by a platform.
• Families coordinating multi-provider therapy plans for children and seeking centralized communication and updates.

Village (operated by MyVillage, Inc.) is a connected pediatric therapy platform that assists families in locating pediatric OT/PT/SLP providers and provides care teams with tools for coordination in a shared, secure hub. The platform includes features for:

• Care-team collaboration (messaging, sharing progress, media/files, care planning)
• Provider marketplace / matching (families can be matched to therapists, and providers can receive referrals)
• Practice-management functions for providers (scheduling, documentation, billing, payments)
• AI features (for example, weekly summaries / session summaries derived from notes and goal progress)

These capabilities are described across the vendor’s primary product pages and provider feature materials, and more formally in the Terms of Service.

Village operates as a healthcare-adjacent offering combining marketplace, care coordination, and lightweight practice management aimed at:

• Families with children under 18 seeking pediatric therapy services (OT/PT/SLP)
• Independent pediatric therapists and small practices looking for referral channels and tools to reduce administrative overhead

Geographically, Village states it is currently available in Greater Los Angeles, Orange County, and San Diego, with some teletherapy options across California, and plans for expansion.