NewBook

Name: NewBook
Brand: NewBook
Rating: 4.6 (55 reviews)

NewBook is a cloud-based property management and reservation platform that consolidates reservations, availability, online booking, channel connectivity, guest communications, payments, and reporting for RV parks, campgrounds, and outdoor hospitality operators.

Est 2010

LinkedIn 4K|Website|Web traffic 891K|FTEs 119|HQ Gold Coast, Queensland, AU

MarketsProperty Management

Published Jul 14, 2026

01Common complaints

1) Very small parks with minimal staff and low tolerance for complex workflows. Public reviews and competitor comparisons indicate that the system can require significant setup and training for basic operations. 2) Teams requiring highly specific receipt itemization and accounting exports out of the box. At least one review reports that receipt formats did not meet specific accounting needs. 3) Operators that require guaranteed rapid support response times but cannot purchase enterprise support. Support experiences reported in public reviews are mixed; buyers who require strict SLAs should obtain contractual terms. 4) Organizations that require publicly documented SOC 2/ISO certifications before procurement. Formal third-party certification documentation was not located in the public sources reviewed; procurement teams should request evidence from the vendor.

Deal disqualifiers (poor fit)

Requirement for an extremely simple, minimal-configuration workflow tool.
Strict out-of-the-box receipt formatting or accounting outputs that cannot be modified.
Insufficient staff or time for onboarding and ongoing configuration.

Limitations acknowledged by customers (and occasionally by vendor responses)

Complexity: multiple reviewers and some vendor materials note the system contains many configurable features that require time to master.
Module maturity: older reviews reference maturation needs in maintenance and asset modules.

Roadmap / evolving platform signals

Post-acquisition rebranding to Storable Newbook (late 2025) and vendor communications indicate a roadmap including integrated payments, unified inbox functionality, revenue management features, mobile guest experiences, and market insights. These roadmap items are subject to delivery timelines and should not be assumed as immediate capability without vendor confirmation.

Security/compliance transparency limitation

Vendor security claims exist in marketing materials, but formal third-party certification documentation (SOC 2, ISO) was not identified in the public sources reviewed.

02Why they buy

Unique selling points supported by evidence (summarized)

Breadth of functionality: review content and product materials indicate a wide feature set and ongoing development activity.
Outdoor hospitality focus: the product and ecosystem include integrations and partner relationships tailored to campgrounds and RV parks.
Integrated payments: Newbook Payments publishes transaction pricing and integrates with established payment processors.

Areas where competitors may have an advantage

Simplicity and speed to value: several competitor comparisons and some user reviews indicate alternatives may be faster to onboard for very small operators.
Marketplace visibility: some platforms focus on marketplace distribution as a demand-generation tool, which may suit operators prioritizing that channel.

03Field reports

Review platform coverage and accessibility notes

- Gartner Peer Insights: no clear NewBook listing or accessible product review page was found in the sources accessed. - G2: NewBook has reviews on G2; some entries are noted as vendor-invited or incentive-based. - Capterra / Software Advice / GetApp: substantive review volume and a range of ratings across these platforms. - Trustpilot: low review volume and mixed feedback. - Reddit and other community forums: limited commentary, including references to operational reconciliation issues.

Positive feedback themes (summarized)

1) Support responsiveness and helpfulness reported by several reviewers on public review platforms; a number of reviewers highlighted positive interactions with support staff and their responsiveness. 2) Feature breadth: some reviewers note a large and growing feature set and frequent product updates. 3) Reporting and analytics: certain reviewers identified reporting and analytics as beneficial to their operations. (The above paraphrases summarize reviewer sentiment; original quoted wording has been paraphrased to maintain a neutral tone while preserving reported opinions.)

Negative feedback themes (summarized)

1) Usability and complexity: several reviews describe the product as having complex workflows and a steep learning curve, particularly for small teams. 2) Receipts and accounting clarity: multiple reviewers reported that receipt formatting and itemization did not meet their accounting needs out of the box. 3) Integration reliability: some reviewers allege instability with OTA synchronization, resulting in listings or availability inconsistencies. 4) Support responsiveness (mixed reports): while many reviewers cite positive support experiences, some report slow ticket response times in individual cases.

Why customers selected NewBook (common drivers)

Preference for a single integrated system spanning reservations, payments, and guest communications.
Desire for a broad integration ecosystem.
Need for multi-property/CRS capabilities when operating multiple parks or portfolios.
Switching due to dissatisfaction with prior vendors’ support in some cases.

Why some customers left / deal-breakers

Features or limitations not apparent until implementation.
Complexity of UI/workflows for small teams.
Receipt/reporting/accounting fit concerns.
Reported support delays in individual cases.

Public case-study style evidence

IVEE Group rollout (industry press coverage sourced from a press release) documents the vendor's implementation across a portfolio; coverage appears primarily derived from vendor-supplied materials.

Vendor-published outcomes and claims (not independently validated)

Vendor uptime and performance claims are stated in marketing materials but not independently audited in the sources reviewed.
CRS benefit estimates cited in vendor and partner content were presented without detailed methodology; these should be validated by buyers.

Critical evaluation

Most case-study style items located were press-release-derived rather than independently measured ROI studies. Buyers should request reference calls with operators similar in size, consider pilot periods or trial arrangements, and obtain sample reporting outputs to confirm accounting and operational fit.

04Best fit

Company sizes

Small operators: single-property or small multi-property operators with staff willing to adopt a feature-rich system (lower-tier packages exist but still require onboarding).
Mid-market: regional groups managing multiple parks and seeking centralized rates/inventory.
Enterprise: large portfolios spanning many parks needing CRS and standardized workflows.

Industries / verticals

RV parks and campgrounds (core)
Glamping operations
Mixed-accommodation properties offering cabins and sites
Select boutique hospitality operators assessing outdoor-capable PMS features

Roles and personas

Owners and operators
General managers
Reservations and front desk staff
Finance and accounting managers (relevant due to receipt and reconciliation requirements)
Revenue managers (for dynamic pricing use cases)

Qualification criteria (good fit)

Requirement for an integrated system spanning reservations, guest communications, and payments.
Need for a broad integration catalog (accounting, access controls, pricing tools).
Organizational readiness to invest in training and process change.

05The pitch

What the product does (core value proposition)

NewBook (now increasingly branded as Storable Newbook) is a cloud-based property management system (PMS) and reservation/booking platform focused on RV parks, campgrounds, and outdoor hospitality operators. The product consolidates: - reservations, availability, and rates - an online booking engine and channel/OTA connectivity - guest communications and workflows - payments (including a Newbook Payments offering) - reporting and analytics - integrations with third-party tools NewBook is positioned as an integrated platform that supports both single-site parks and multi-property enterprise operators via a Central Reservation System (CRS) offering.

Target market and market positioning

Primary vertical: outdoor hospitality (RV parks, campgrounds, glamping)
Secondary / adjacent: boutique hotels, hostels, marinas (listings on review sites include these, but core messaging and press focus on RV & camping)
Positioning: targeted at mid-market and enterprise operators with a broad feature set and a large integration catalog; the vendor also offers a lower-tier package labeled "Essentials" intended for smaller operators.

Get a comprehensive analysis of NewBook including market position, competitive landscape, adoption trends, and peer benchmarks.

Download full report →