- Oaky is relatively specialized on upselling workflows compared with vendors that position upsells as part of a broader guest experience suite.
- Integration stability is a key differentiator; stable PMS integrations can be advantageous, while integration risk can dominate procurement decisions for properties relying on specific PMS platforms.
- Following a recent acquisition, buyers should expect potential changes to packaging, roadmap, and support organization; these changes can affect terms, integration priorities, and product convergence.