Pento
Pento is a UK payroll automation platform that processes compliant UK payroll, automates payroll calculations and payments, and—after acquisition—operates as HiBob's embedded UK Payroll capability tightly coupled with HiBob Core HR.
Pento is a UK payroll automation platform that processes compliant UK payroll, automates payroll calculations and payments, and—after acquisition—operates as HiBob's embedded UK Payroll capability tightly coupled with HiBob Core HR.
Published May 15, 2026
Public Pento roadmap material is not easily accessible since pento.io redirects; request roadmap and product plans from HiBob during procurement.
Based on customer reviews and testimonials, customers historically selected Pento for:
Major review sites are difficult to use for Pento specifically because search results often return similarly named products and because Pento has been transitioning into the acquiring vendor’s product branding, which fragments review coverage.
This section relies on Trustpilot for historical Pento feedback, community posts describing transition experiences, and selected third-party summaries.
Trustpilot also contains negative feedback, including complaints about sales outreach and outreach volume. These issues affect buyer experience though they do not directly measure product capability.
Based on community feedback and the acquiring vendor’s policy change, potential churn drivers include:
Because the original product site redirects to the acquiring vendor, Pento-specific case studies are harder to locate and verify under the original brand.
The acquiring vendor’s site contains outcome claims (e.g., ROI and cost-avoidance figures) that pertain to the vendor overall rather than specifically to Pento/UK Payroll. These are vendor-calculated ROI figures.
Critical view: ROI claims should be treated as directional unless buyers can obtain the methodology (inputs and assumptions), independent validation, and comparable customer references.
The acquiring vendor’s announcement included statements about reduced payment processing times for customers. These outcomes are plausible given automation, but results will vary based on prior processes and data quality. Vendor press statements are not a substitute for independently verified customer references.
Based on historical positioning and the acquiring vendor’s mid-market focus:
Broad adoption reported across technology, finance, media, manufacturing, and hospitality sectors.
Get a comprehensive analysis of Pento including market position, competitive landscape, adoption trends, and peer benchmarks.
Download full report →Trustpilot historically contained a high proportion of positive ratings for Pento, with repeated praise for:
Representative customer quotations (preserved for context):
Community discussions describe communications that the product would cease external HR integrations and that customers would need to adopt the acquiring vendor’s Core HR product to continue using payroll. This community feedback aligns with the vendor’s help-center article describing the transition.
Representative community sentiment:
Pento began as a UK payroll automation platform focused on running compliant UK payroll with automation, integrations to HRIS/finance systems, and a self-serve workflow for People/Finance teams. Following the acquisition, the product is positioned as "UK Payroll" within HiBob’s broader HR + Payroll suite rather than as an independent standalone product.
A key change (material to buyers): HiBob’s UK Payroll documentation states that UK Payroll (formerly Pento) will no longer operate as a standalone payroll platform, and that external HR integrations were discontinued following the announced transition. This changes Pento from a specialized payroll product that integrated with multiple HR systems into a payroll capability that is closely coupled with HiBob Core HR.
Historically, Pento targeted UK SMB and mid-market companies aiming to bring payroll in-house (or reduce reliance on accountants/outsourcers) while reducing manual spreadsheet workflows—particularly where HRIS integration reduced duplicate data entry.
Post-acquisition, the positioning is best understood as: