Trustpilot shows a poor aggregate rating, with a high share of 1-star reviews and recurring complaints about reliability, credit consumption, and support responsiveness.
Negative review excerpts (Trustpilot):
- A reviewer described prepaying for credits and experiencing repeated generation failures over several weeks, with many unused credits nearing expiration.
- Some reviewers reported difficulty locating or using a clear cancellation flow and confusing plan-switching guidance.
- Multiple reviewers reported that outputs often did not match prompts, failed midway, or were unusable, while still consuming credits.
Positive review excerpts (Trustpilot):
- Some reviewers reported acceptable quality and occasional helpful support, including cases where billing issues were resolved.
Balanced interpretation: Trustpilot indicates significant customer dissatisfaction in a portion of reviews. The presence of some satisfied users suggests variability, potentially driven by expectations (entertainment/meme use vs professional output), regional billing flows, and system load or reliability at specific times.