- Support quality: A Trustpilot reviewer praised responsive support and technical competence, describing interactions as handled by knowledgeable staff (Trustpilot entry, Sep 11, 2025).
- Integrated functionality: A G2 reviewer noted that integration of timesheets, budgeting, and project management in a single platform was a primary benefit (G2 entry, Dec 11, 2024).
- Complexity concerns: Multiple reviewers commented that the platform can feel feature-heavy, which may introduce overhead for teams that only need basic task tracking (G2 entry, Jun 11, 2025).
- UX changes: Some reviewers reported that frequent UI updates increased workflow friction or removed previously available conveniences (Trustpilot entry, Sep 15, 2025).
- Reporting expectations: At least one reviewer questioned the practical value of the reporting features for their needs, saying reporting did not meet their expectations for insights (Trustpilot entry, Nov 19, 2024).
- Support hours: Historical reviews have noted that support availability was limited to business hours in some cases; confirm current support SLA and hours with the vendor (Capterra entry, Sep 5, 2019).
- App-store subscription portability: One reviewer reported a mobile app subscription issue when switching device platforms; this may relate to app-store subscription policies and should be validated during procurement discussions (Trustpilot entry, Jul 18, 2025).