RingCentral Audit Trail

Name: RingCentral Audit Trail
Brand: RingCentral

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $7B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

Narrative analysis

- **8x8** - 8x8 documentation describes audit events with a limited retention window for configuration-change visibility and export, positioning export as a method to meet data governance and retention requirements. - If a buyer’s core requirement is built-in audit events with export, 8x8 is comparable on retention; the final decision often depends on platform fit, call quality, admin UX, and broader UCaaS features. - **Microsoft Teams / Purview Audit** - Microsoft’s audit logging covers a broader set of services (Teams events within the Microsoft 365 audit log) but can present attribution quirks (for example, initiator display in membership-change events). Organizations seeking a unified audit layer across Microsoft services may prefer Microsoft’s approach, though it may require additional compliance-center expertise. - **Zoom** - Zoom’s admin and operation logs can capture admin actions and recording management events depending on configuration. For buyers prioritizing audit logs related to recordings, Zoom may provide closer alignment depending on the specific events required.

	RingCentral Audit Trail	8x8 Audit Events (Admin Console)	Microsoft Teams (Purview Audit / Unified Audit Log)
Starting Price	Included in RingEX plans (tier pricing varies)	Depends on 8x8 plan	Requires Microsoft 365 licensing + Teams/Phone licensing
Best For	Administrators needing change attribution for RingEX configuration	8x8 administrators wanting a built-in audit events view and export	Organizations standardized on Microsoft 365 wanting broad audit across M365 and Teams
Key Strength	Integrated into RingEX admin; focus on configuration changes and login attempts; API option for SIEM export	Audit events with export capability; limited retention window for some events	Unified audit approach across Microsoft services; extensive event taxonomy
Key Weakness	Short UI retention (several months) and API constraints (beta, limits); potential coverage gaps for content-access events	Event coverage depth varies by service; may require external retention	Complexity of setup, permissions, and retention policies; potential attribution nuances

01Competitive Landscape

Narrative analysis

8x8
- 8x8 documentation describes audit events with a limited retention window for configuration-change visibility and export, positioning export as a method to meet data governance and retention requirements.
- If a buyer’s core requirement is built-in audit events with export, 8x8 is comparable on retention; the final decision often depends on platform fit, call quality, admin UX, and broader UCaaS features.
Microsoft Teams / Purview Audit
- Microsoft’s audit logging covers a broader set of services (Teams events within the Microsoft 365 audit log) but can present attribution quirks (for example, initiator display in membership-change events). Organizations seeking a unified audit layer across Microsoft services may prefer Microsoft’s approach, though it may require additional compliance-center expertise.
Zoom
- Zoom’s admin and operation logs can capture admin actions and recording management events depending on configuration. For buyers prioritizing audit logs related to recordings, Zoom may provide closer alignment depending on the specific events required.

	RingCentral Audit Trail	8x8 Audit Events (Admin Console)	Microsoft Teams (Purview Audit / Unified Audit Log)
Starting Price	Included in RingEX plans (tier pricing varies)	Depends on 8x8 plan	Requires Microsoft 365 licensing + Teams/Phone licensing
Best For	Administrators needing change attribution for RingEX configuration	8x8 administrators wanting a built-in audit events view and export	Organizations standardized on Microsoft 365 wanting broad audit across M365 and Teams
Key Strength	Integrated into RingEX admin; focus on configuration changes and login attempts; API option for SIEM export	Audit events with export capability; limited retention window for some events	Unified audit approach across Microsoft services; extensive event taxonomy
Key Weakness	Short UI retention (several months) and API constraints (beta, limits); potential coverage gaps for content-access events	Event coverage depth varies by service; may require external retention	Complexity of setup, permissions, and retention policies; potential attribution nuances