RingCentral Call forwarding

Name: RingCentral Call forwarding
Brand: RingCentral
Rating: 3.5 (5929 reviews)

Leader

The all-in-one AI communications platform ✨

Est 1999|Valuation $7B|Raised $2.8B

LinkedIn 318K|Website|Web traffic 10.8M|FTEs 6,718|HQ Belmont, California, US

MarketsVoice & Video Calling (VoIP, UCaaS)

01Competitive Landscape

Top competitor comparison (call forwarding / routing focus)

| Aspect | RingCentral RingEX (Call Forwarding) | Microsoft Teams Phone (Call Forwarding) | 8x8 (XCaaS) | |--------|--------------------------------------|------------------------------------------|-------------| | Starting Price (public examples) | Published per-seat pricing examples available from the vendor; verify current pricing | Pricing depends on licensing model and calling plan; tenant policies and PSTN connectivity affect cost | Public comparisons indicate pricing may be similar or higher than RingCentral depending on plan | | Typical Use Case | Organizations requiring PBX-style routing rules within a UCaaS suite | Microsoft-centric organizations seeking calling integrated into Teams | Organizations evaluating UCaaS with potential advantages in contact-center adjacent capabilities | | Key Strength | Granular call handling rules; multiple endpoints; desktop/mobile admin controls | Native Teams user experience; centralized IT policy controls for forwarding and simultaneous ring | Broad UCaaS functionality; offerings that may be attractive for contact-center use cases depending on plan | | Key Weakness | Administrative complexity; community reports of outages and support issues; forwarding dependent on provider routing | Forwarding options can be restricted by policy/licensing; edge-case behaviors may differ from traditional PBX expectations | Plan complexity and cost; verify which forwarding/routing features are included at the selected tier |

Narrative competitive analysis

- RingCentral vs Microsoft Teams Phone: Teams provides user call settings and admin policies that can enable or restrict forwarding and simultaneous ringing. This is attractive for centralized governance, but external forwarding can be affected by licensing and configuration. - RingCentral vs 8x8: Third-party comparisons vary; some evaluations suggest RingCentral is stronger for collaboration, while 8x8 may be favored for contact-center needs depending on plan. Hands-on pilots are recommended because forwarding quality depends on carrier interconnect, routing architecture, and support SLAs. - RingCentral vs niche forwarding providers (e.g., Global Call Forwarding): Niche providers may be simpler for pure forwarding requirements, but they generally do not provide the broader UCaaS stack.

01Competitive Landscape

Top competitor comparison (call forwarding / routing focus)

Aspect	RingCentral RingEX (Call Forwarding)	Microsoft Teams Phone (Call Forwarding)	8x8 (XCaaS)
Starting Price (public examples)	Published per-seat pricing examples available from the vendor; verify current pricing	Pricing depends on licensing model and calling plan; tenant policies and PSTN connectivity affect cost	Public comparisons indicate pricing may be similar or higher than RingCentral depending on plan
Typical Use Case	Organizations requiring PBX-style routing rules within a UCaaS suite	Microsoft-centric organizations seeking calling integrated into Teams	Organizations evaluating UCaaS with potential advantages in contact-center adjacent capabilities
Key Strength	Granular call handling rules; multiple endpoints; desktop/mobile admin controls	Native Teams user experience; centralized IT policy controls for forwarding and simultaneous ring	Broad UCaaS functionality; offerings that may be attractive for contact-center use cases depending on plan
Key Weakness	Administrative complexity; community reports of outages and support issues; forwarding dependent on provider routing	Forwarding options can be restricted by policy/licensing; edge-case behaviors may differ from traditional PBX expectations	Plan complexity and cost; verify which forwarding/routing features are included at the selected tier

Narrative competitive analysis

RingCentral vs Microsoft Teams Phone: Teams provides user call settings and admin policies that can enable or restrict forwarding and simultaneous ringing. This is attractive for centralized governance, but external forwarding can be affected by licensing and configuration.
RingCentral vs 8x8: Third-party comparisons vary; some evaluations suggest RingCentral is stronger for collaboration, while 8x8 may be favored for contact-center needs depending on plan. Hands-on pilots are recommended because forwarding quality depends on carrier interconnect, routing architecture, and support SLAs.
RingCentral vs niche forwarding providers (e.g., Global Call Forwarding): Niche providers may be simpler for pure forwarding requirements, but they generally do not provide the broader UCaaS stack.